-
April 2023 by Tracy R.
Can I give no stars? The line was 30 people long, and only 2 self-checkout lanes open, and 2 cashier lanes that only took cash were open. Finding someone in the store to help? Not a chance.If you can't staff it, close it!
-
July 2022 by Justin B.
Over the course of the last year I have rarely come here because of the fact that the lines are extremely long unorganized and the worst part is that they have completely taken out the human aspect of being able to check out. Many people including elderly are not very understanding when it comes to using the electronic ways of checking out by yourself in the last year I have never seen a cashier behind the register always resulting in ridiculous lines stay away at all costs!
-
October 2021 by Donna K.
Store is expanding but honest the aisles are very tight. I visited on Weds to find shelves a mess. Not worth your time and checkout only has two registers that accept cash or check open at any time. I will be going back to the Gurnee location for future purchase.
-
May 2021 by Bat G.
Customer ServiceYesterday, I had an awful attitude approach of a Customer Service associate at the Customer Service Counter.When I asked for her name, she would NOT give it to me. Nor did her co-worker share or provide her name. The name tag, was turned over and one could not see the name/s.The Customer Service Supervisor, did not even know the correct spelling of the name.All three ladies said "what do you need?" HOW ABOUT "how can I help you?" - doesn't it sound more appropriate and polite?I do not like to give negative reviews BUT, some workers should be retrained in approach and mannerism before serving customers at any store.Most staff are really pleasant and customer savvy.
-
March 2021 by Judy E.
Very rude greeter this morning 3/16/2021 Very rude to customers. Had one little old lady very very upset. And she doesn't even say good morning to customers
-
January 2021 by Edwin C.
If I could give them a negative rating I would. What is the point of having workers at the front entrance if you're not going to enforce the masks? This place is absolutely ridiculous. Don't even bother telling customer service. It'll fall on deaf ears.Several workers walk past customers with no masks on and don't say a thing. It's quite obvious this is a regular occurrence if they're going to be unphased to this. Yikes!You're better off ordering things online. If you care about your health don't even risk going here.Did you know that despite having signs that say "masks are required" they are actually not? According to Steve the manager of this location, Walmart has to let them shop there still. So pretty much it's okay for customers infected with COVID-19 to walk in there infecting everyone else who's trying their best to not be infected. Thanks for nothing Walmart!
-
November 2020 by Sam S.
Walmart service is horrible. They dont care about there customers. Bought bluetooth from walmart site and they came as being reported as lost/stolen to Apple. So went to go return them at Store #1489 in Vernon Hills @6:15 PM CST on 11/20/20. Nakayla @ customer service saw the box and the barcode walmart.com gave. Now on Walmart.com does not say that you have to box it up in orginal box and packaging that it was shipped in to return to store. She was rude go home get your box and packaging so they can take the return back. So I ask for CSM(Casandra) stated we can ship this without the box. But Nakayla didnt want to do the return. Instead she is like we need the box. So CSM goes to find me a box but she still didnt want to do the return. So I asked for Store Manger and she stated Manager already left for the day. So i was ok will do my shopping. Funny 10 mins later see the store manager with HR manager walking by to the back of the store. So I asked another csm and she stated GM is going to be working till close. I was like really lying by Nakayla. And when I asked her for her Name she is like its kayley so she was intentionally trying to get someone else in trouble. So went to buy my Blackfriday Stuff, at first could not find it but walmart.com said 17 of Hover vaccum in stock and 6 of Air fryer in stock. But when I found it price was incorrect. So I went back to CSM to see if they will match it. But they are like our website is wrong and we cant match it. Plus our customer service does not know what they are doing, but we cant match our corporate listing price. It sounded like what franchise store would say to their customers. On top of that when walking out of the store saw Nakayla walking out so it made it look like she was about to punch out for either BREAK OR LUNCH is the reason why she didnt want to help. Worst experience from walmart. I would not recommend anyone to go to store #1489 to go they are lyers in there and they probably dont care about customer service. I'm going to escalate it BBB about this poor service. Plus this location does not force there employees to wear masks.Walmart said on news they have best customer service and they will compete with Amazon. After this experience yeah right. With amazon this would never happen they would have resolved it, instead of making customers hate their company.
-
August 2020 by Jacqueline M.
Came here to make a return of some water shoes. Never worn and tied together with tags. I bought a few pairs because I didn't know which ones my husband and step-don would like. They can not take them back at this time due to covid and I should just hold on to them and wait until they can take returns again. ( But they don't know when that will be) Apparently this has been the policy since March. So if you need any clothes or shoes be sure of the size and fit because you cannot returns these items at this time. I was able to return some water shoes I purchased at Target recently with no problems. They may be a bit more flexible on the return policy or I just got lucky. The employees were really nice about it but it was a little frustrating. I wish they would have had signs up by the shoes explaining the updated policy.
