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August 2024 by April Makay
Upon entry, I viewed 8 employees. I roamed the branch waiting to be greeted and although with client only Ms Shapiro took time to ask if i were l was being helped. The other staff appeared dismissive and although I clearly was looking for assistance, ignored me. Ms Shapiro and the business banker I came to see were the only positives in this location. Truly unfortunate as Chase previously had a focus on making clients a priority. Branch needs a refocus.
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August 2024 by kari volpe
I have been trying to contact the bank for an hour and noone
answers the phone, they tell me to call back or call the 800 number
this is ridiculous
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May 2024 by Jeannette Khoushaba
This branch sucks, it’s always a wait and there is never a banker available. Somehow every time the answer is bankers called in sick.
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March 2024 by Mike Ghazi
Stay away from this branch, the worse customer service!!!! I always have good experience with Chase customer service in all branches i visited but this is the first time I visit Vernon Hills branch and definitely it will be my last, I spoke to Brittany over the counter on Saturday March 15 and I swear to god she never smiled, was rude, and she talked to me as she was my boss :-) i said forget it and left it the branch
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March 2024 by S
Sharon Shapiro's assistance in recovering stolen funds from my account was not helpful, and I found her approach to lack competence. The interaction unfortunately escalated to a point where her responses were delivered with an unprofessional tone and volume.
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January 2024 by Brandon Counts
Location no longer open
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January 2024 by Dynamic Constellations
There is no Chase Bank here they need to remove this.
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December 2023 by Pauly B
Stay away the manager thinks she is a model. Super rude can't even put in words
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November 2023 by RED LINE
absolutely the worst branch to use as well as people working , there is a problem printing 1 sheet of paper to notarize , but never a problem to print out 100 sheets of bank statements for last 6 months or articles of incorporation when you open account , branch is filled with best imbeciles of the industry ...there is a bulgarian lady that usually ready to help and another couple managers (i believe both arturo and fillipe gone or transfered) - these are the only good people i had to deal with at this location . thumb down
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October 2023 by Loribeth Godinez
Great customer service! Everyone was so pleasant. Answered all our questions and was very efficient. Thank you!
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September 2023 by Jonny Rathod
Didn’t exist
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August 2023 by Barb Muff
Nice bank with very helpful staff.
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June 2023 by Shefali Singh
Went for an account upgrade. I was told that I won't be charged here for a new check book. I was charged. it's not about money its about the commitment. tried several times to reached to my banker but they told me they will take care of it but never responded back. had the worst experience and customer service with this branch. feels like missguided and this is so frustrating for begging for you own money . worst customer service experience. 3 days of follow up and emails still no response
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May 2023 by Roxanne Shirley
Worst bank ever! Went in to open an account and they said they were full and that no one could help me. When they finally got to me, they denied me. I called chase in Libertyville and they gave me an account immediately. Shame on you
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March 2023 by Edmar de Leon
Antonino was very helpful and very approachable. Overall, great service.
