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“The teller (? Jarvana) at the drive up window went above & beyond to assist my mom with ordering a new debit card. Her help & extra time/phone call was greatly appreciated.”
“Nice customer service and friendly staff. I just wish the teller behind the counter were a bit loud coz it was really hard to hear them over. Else, nice local bank. Would surely recommend.”
“Terrible website. Tried to set up a payment. After a half hour they had enough info to verify my account. Verification never happened. Never had this much grief setting up a payment.”
“I really really like their customer service. They are very helpful, friendly and thoughtful. The manager helps me when I have a problem with my account quickly which the teller couldn't access thru. Thanks so much”
“It's the best service neighborhood bank I've been to! My bank representative, Arturo is very patient to my needs at the bank! I truly would recommend this bank to anyone who lives close by!”
Open 24 hours
515 E Townline Rd, Vernon Hills
Banks
“I really really like their customer service. They are very helpful, friendly and thoughtful. The manager helps me when I have a problem with my account quickly which the teller couldn't access thru. Thanks so much”
“I really really like their customer service. They are very helpful, friendly and thoughtful. The manager helps me when I have a problem with my account quickly which the teller couldn't access thru. Thanks so much”
“It was a very good experience ,We came in to open a business account as we are a small business that's trying to grow the Manager helped us out so much. We were able to open up a business account and a line of credit as well as a merchant service. something almost every other bank deny us on. We are very thankful and happy with us bank and the Amazing manager and staff.H Services Electrical”
“When setting up a merchant account for the new Chase business account, I had recently set up. Somehow, merchant services made a mistake and messed up the merchant account and the new business account I started. Vanessa and Miranda, out of the Vernon Hills branch, both worked hard to get the account straightened out and kept me informed on the status. It was a pleasure to work with professional people who cared.”
“I know many of the online reviews were low for Citibank. However, a gentleman named Garrett at the Vernon Hills office was extremely helpful in working with me to solve a credit card issue that the 800 line (after multiple tries) was not. So kudos for his efforts!”
“I am so glad we have BCU. I have 3 car loans and 1 personal loan. All I can say is the transactions went smooth for my purchases and refinance. Jonathan went above and beyond to close my deals in 48 hrs or less. Fast pre approvals fast response. He was always polite and efficient. I just wish they had more branches”
“I've been a member of BCU since 1984. We've enjoyed checking and savings services as well as credit cards. We had our home mortgage with them until we paid it off (yea!) and have had 2-3 home equity loans. My reason for writing this review today is to rejoice that once again BCU has made our lives very easy. Our HELOC was expiring 3/31/2024 and I was dreading having to refinance it and pay points, and/or shop around for another. On 1/9, I received an email with DocuSign links stating that we'd been approved for a 5 year extension on our HELOC and all we needed to do was sign the form. What??? We signed and sent it back. I called BCU this morning 1/12 to inquire of the status, and was told that the loan has been extended until 3/31/2029 and it's all done. Incredible! WE LOVE BCU!!”
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“Wonderful service provided by Jay. He was very attentive and was able to provide me good information on all the questions I had. Definitely reccomend going with him on your visit.”