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March 2024 by Christine Pierce
Johnathan at the urbana store went the distance to resolve my bill and phone issues. We had lots of laughs and first time ever my verizon experience was not stressful. Great attitude Johnathan you need a raise homie.
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March 2024 by Aziah Razor
Joseph was great!!! And very helpful!!
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March 2024 by Spencer Harris
Very friendly and helpful at this location. No question is too small or too big.
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March 2024 by Angie Hoffman
Great performance from the employee and team they move fast!
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March 2024 by jeffrey glover
Pretty awesome. Couldn't be better
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February 2024 by Donna Nelson
I had an excellent experience with Austin at Verizon in Urbana, Illinois. He was great about answering any questions, had a fabulous sense of humor, which I always appreciate when it comes to technology and he just made the experience calming. I get very nervous about transferring information from phone to phone. His reassuring demeanor made this an excellent experience. Thank you very much, Austin.
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February 2024 by Bob McConaha
Joseph was great hooked me right up
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February 2024 by Gayle Silvers
It was quick and painless. Austin reviewed all my options and I appreciate that.
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February 2024 by Rhoda Garmon
Very helpful! Listened to my problem, did what he thought would fix it and gave a phone number to call if further problems occurred. Very satisfied.
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February 2024 by Abrianna Uher
Quick and easy service. They answered all of my questions without hesitation and with a smile. I highly recommend this store!
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January 2024 by Steve Schollmeier
Very courteous and took care of my phone issues. Much appreciated!
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January 2024 by Nicole Jackson
It was a outstanding visit the service was great
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December 2023 by Lori Zunich
This location, and Austin specifically, ensured that I remained a Verizon customer. After being a loyal customer for 20 years, I was ready to move to T-Mobile or AT&T after the rude and unprofessional behavior experienced in person at the Prospect store (see the 1 star review of that location for details), and on the phone with the S. Neil store.As a result of Austin's professionalism, product knowledge, and just generally being a decent human, we walked out with 2 iPhones, 2 Apple Watches, and an iPad. Austin saved the day, I was in a pretty disgruntled mood after my earlier interactions at the other locations. Thank you Austin.
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December 2023 by Gigi MacIntosh
Had a Verizon to do list and Joseph was very patient and knowledgeable as we accomplished it all! Thank you!
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December 2023 by Aidee Steele
This is the first time I walk into a Verizon store and not feel like cattle. Ar other stores I'vead to take a number and wait for them to call, and it takes forever. Can't talk to a person, just wait! This was quick to the point and got what I needed done fast.