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November 2023 by Jordan Larson
I called about some relatively simple plumbing work for a leaky toilet and bathtub faucet. Nothing crazy. The receptionist didn't ask any questions about the work, but just scheduled it. I waited two weeks for them to show up to my house, only for them to not give me a quote, and tell me that they wouldn't be able to get all of the work done in one day. So they get one thing done, leave, and then they told me it would be an additional two weeks before they would come back. In the meantime, I had previously purchased the parts that I wanted installed for my shower and bathtub, but the plumber told me to return them. So when he returned in two weeks, he installed a set of parts that was three times the price of the parts I had originally picked out, and he failed to inform me of that price. But two visits to my house just wasn't enough. It took three different visits for the work to be completed, and then I'm shown a massive bill. So it wasn't quick, it wasn't cheap, and considering it took three visits to complete the work, I'm pretty concerned about whether it's good work too. The only thing I can really say is that the plumber was very nice and friendly. It pains me to have to write bad reviews like this, but my experience was dreadful.
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November 2023 by Mary Dugan
They’re so good, so conscientious. I wouldn’t call anyone else.
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June 2023 by Chad L
Highly recommend. Kip was very knowledgeable, and explained everything. The price was very affordable.
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April 2023 by Bill Derby
Have worked with them for many years and have always been pleased with them
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January 2023 by Blaap
If you're looking for someone you can actually trust. Someone who is fair, who won't BS you, who will communicate with you the entire way, this is who you want to work with.I've had Quality out for sump pump issues, plumbing updates, furnace work, they've replaced my 40 year old water heater.They guarantee their work. They really go above and beyond. I had a part on my furnace recently replaced, a fan controller, and after a couple of months it died. They were out the next morning, and replaced it, at no cost. They even took all this time to inspect the heat exchanger, and didn't even charge for a diagnostic.They walked me through the system, possibilities, options and gave estimates.They never pressure you into anything. They aren't salesmen. They will not try and trick you into unneeded repairs or replacements.They are also always kind and courteous.I can't stress it enough. We all know how stressful it is to find someone you can trust, to take care of your critical systems. It's not something to mess around with.You can cut to the chase, go with Quality. You'll have the same experience. Incredible team across the board.I've used Quality for years, everyone I work with recommends them, my mother recommends them, as do her neighbors. I should have left a review sooner and I'm going to encourage all of them to do the same.It's about time good work goes recognized.Services: Plumbing pipe repair
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January 2023 by Jessica Saw
Kyle and Austin were incredible. They came quickly on an emergency call two days before Christmas. Diagnosed the problem quickly, super friendly and very experienced. Also helped us move some heavy furniture so that they could get to our thermostat. We highly, highly recommend.Services: Thermostat installation
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January 2023 by Kris Stauffer
Great company to work with. Very responsive and easy to work with. They went above and beyond to get repairs done to accommodate my elderly parents and get them back into their home as soon as possible. Would absolutely use them again.Services: Plumbing pipe repair
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August 2022 by Paul Diehl
Had a problem with shower. Quality technician said the handle was not the right one - wrong! Quality technician said he could not get the nut to move with an allen wrench - wrong! Quality technician said they would have to research the fixture for replacement - wrong! Incompetent and I called Mattex who fixed all the above, and gave the part needed if I wanted a replacement. And Quality technician consulted the boss before telling me all this. Avoid.Service: Plumbing pipe repair
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March 2022 by James Thomas
Mark was nice. I watched him write all my information down correctly. It's now been a week and I haven't heard anything. Must be too busy for business.
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November 2021 by Jon Bryan
Mark expedited our call, Rick delivered the on site expertise, and my wife was overjoyed. Quality is our first line resource for all plumbing/heating/AC requirements at our home. We have never been disappointed by their prompt response, knowledgeable/personable workmanship, or their reasonable charges. We recommend them whole heartedly.Service: Drain cleaning
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November 2021 by Jennifer Jennings
This company is awesome!! I have used them twice in the past two months and they have been helpful, quick to respond (same day!),and given quality service and workmanship! I highly recommend them for plumbing and toilet needs!Services: Toilet repair
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January 2021 by Sandy Schleef
Fast service, quality work, fair pricing.
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December 2020 by Sheila Reed
They are awesome! Timely professional and have solved all my issues at a reasonable price. Wouldn't call anyone else.
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November 2020 by Crystal Hall
My water heater stopped working and I called Quality Plumbing based on a couple of Nextdoor recommendations. I called and they sent a technician out a few hours later. Kipp was very professional and a great communicator. He explained the issue very clearly. He replaced the thermocoupler and was very efficient. It was done in an hour. I appreciated that he pointed out future potential issues and to keep it in mind that we would probably need to replace this in the near future. I feel like the repair bought us some time. I will definitely hire Quality Plumbing again.
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November 2020 by J
We had a water leak in the line coming off the tap in the back yard. Mark came out promptly and laid out the best plan for replacing the damaged water line. He worked with the village we live in and coordinated the installation of a new tap on the main water line, with the completion of the new water line being laid and the installation of new plumbing in the crawl space. Everything was done in 2 days I couldn't be more pleased with how the whole process went.
