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January 2024 by Michael Hood
I recently visited Napleton's Toyota of Urbana with my family while shopping for a vehicle for my son. We enjoyed a absolute pleasant experience. Shout out to Sam and everyone on the staff.Sam did a stellar job in helping us find the perfect car. He's very thorough in his knowledge of the Toyota products, and guided us to a decision on a beautiful Camry for our son!!!
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January 2024 by Eric Brandau
I have been having an extremely pleasant experience in Napleton Toyota , one of the sales associates. Jim is the son of my landlord. I have been working together with Dax in the sales department to potentially secure a vehicle for my future. I have also worked with a very pleasant individual by the name of Nick in the service department, who’s attention to detail is to be commended and that’s coming from a 10 year intelligence analyst in the military community and also the civilian community. If you want your socks, knocked off with Service attention to detail and kindness, head to Napleton Toyota.
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January 2024 by Dusty
Once again another great experience here! My service advisor Nick B is aweome. He is understanding, honest, and his technical knowledge of the vehicle is impressive. As a technician myself we where able to "talk shop" about the work, diagnosis, and future service needs. Also the tech. That performed the repair from a visual inspection did a clean, and thorough job.
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January 2024 by Maggie Fan
Sam provided us with excellent sales service throughout the entire process and helped us successfully buy a car that we liked for our daughter. He is very patient, enthusiastic, funny and talkative. Our whole family likes him very much and we are very grateful for his help to us. We really recommend: Buy car~ask Sam!
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January 2024 by Rodrigo Ceron
I recently purchased a car from Napleton Toyota. David Samet (Sam) treated me really well during the sales closure! He is enthusiastic and explains everything in detail!! From the moment we first spoke on the phone to test-driving the car to finalizing the purchase, he provided me with every piece of info I needed and answered to all of my questions. I really recommend Napleton Toyota for purchasing a car!
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January 2024 by Debra Edwards-Wing
Amazing experience! This is my second buying experience with Ben. We requested him because he's always ready to work with. He also gave us a COMPLETE run down on our vehicle when we picked it up. He's knowledgeable, courteous and experienced. He had no trouble finding the vehicle we desired! I will definitely return!
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December 2023 by Noela Cavero
We are so very happy with our new car! Dax was a great help in helping us pick the perfect car for us! This was our first new car and we were pretty picky. Dax made it super easy in finding something we both would really like. My fiance and I are very happy the service Dax provided!
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November 2023 by Jason Liu
Nick Rice was my service advisor. I brought my Toyota RAV4 in for service. He was very helpful, honest, up front throughout. My car service was completed half an hour earlier than quoted. Thank you very much! We will continue to use their professional services!
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November 2023 by Taylor Strazinsky
Came here to get a routine maintenance for an oil change/tire rotation. Told Roger I am going on a 14 hr road trip so I wanted to make sure I was safe to drive. He was very considerate and told me I needed new braking pads so he told me to come back again before my trip. So I did and he helped me get squared away quickly and I couldn’t appreciate his help.
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November 2023 by Yuke Li
Inspection was done super efficiently and well-rounded. Nick Rice is very professional. Has proudly been a customer since 2020!
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November 2023 by Amy Strohman
I have always had a positive experience here. We bought our car gently used and it was a very transparent process from start to finish. We bring our car back for maintenance and the staff is professional and pleasant. Nick Rice has been our Service Advisor for most interactions and he is always kind and detailed when walking me through the needs of my vehicle each visit.
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October 2023 by Reniell Habaradas
I had good and friendly experience there when buying my car.Sam was our sales person, amazing and professional, took the time to to help us understand the buying process.We came in a day early of our appointment just look around and he sat with us going through their inventory and answered any questions we had.They make sure to help you understand what you're buying, how it works and help you get the right vehicle for you. You might need to wait a bit, but it sure worth the wait.
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October 2023 by Kevin S.
Always went to O'Briens for cars , leased a car from Napletons and we are buying it after the lease. They were trying to charge us over $900 for an inspection on the car we were buying. Didn't understand why the car I was buying needed to be inspected by them and charge me .
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September 2023 by xue yang
I bought my car almost 10 years ago from this place. I really enjoyed their services. Every time I visit there, the staff are very knowledgeable and friendly. Today I got my car fixed with some serious issues. I really appreciate Nick Rice’s support and help. He is very gentle and never rush me to make any decisions. Sometimes it does take a lot to consider when and what to fix. He explained the situation, patiently answered all my questions, and tried his best to take care of my car and my feelings. I am very grateful for his support and help!
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September 2023 by Sara Gerow
I had a great experience being helped Ben Starks when I dropped off my vehicle. He was very kind and informative even though I came after regular hours and it was not his job.Nick Rice went above and beyond to diagnose the issue with the car. He was informative and was able to wave some fees because the issue was an easy mistake to fix. Amazing experience overall. Thanks!