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November 2023 by Living My Rhapsody
Made an appointment with the dealer to see a car we were interested in. We drove for two hours after making and confirming the appointment. When we arrived, we were told that the car has sold just before we got there. Mind you that the car showed as being at 78 days on the market. Then the miracle happened someone buys it before we arrived. Of course they offered us a different car that was almost twice the price of the one we came to buy.No one called us to let us know that someone else was looking at it, and it was in the process of being purchased. The salesman, claimed he just started there and he hates giving us that bad new (where have we heard that one before?)My opinion: do not bother visiting nor dealing with these unprofessional deceitful individuals. They were unprofessional and without a shred of common courtesy.Would not recommend just because of their lack of decency and their disregard for common courtesy.
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October 2023 by Photo Graphika
I had e great experience at Napleton Auto. I purchased a 2020 Mazda CX-5. The sales people were very polite soon as I stopped my car there were out. Took the time with me. I test drove 2 used cars both of them were in top shape. Special thanks for Gregory M. and the sales manager Craig. Both of them were helping at the late ours of the day. This is also a plus. There are open and busy working until 8PM. Some of the employees stayed past closing time. I also financed with them and I received all the attention I need it, saving me $2800 with the low rate. Thank you Emma.Gregory is man of his words! I asked for a trailer hitch for my new car and I got me Mazda hitch and original Mazda electric transfer box FREE! I will send my family and friend there anytime.
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October 2023 by Jai
Paul was very much professional and knowledgeable to my situation thank you so much again, I appreciate everything and definitely recommend Napleton’s Mazda of Urbana.
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October 2023 by Charles W.
Matt Shanks is the best. He has helped me with 4 leased vehicles at Napleton's Toyota in Urbana over 9 years. There is no one I would rather work with more than Matt Shanks. He is friendly, helpful, competent, and knowledgeable. He is the main reason I keep coming back to Napleton's Toyota.
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September 2023 by Martha C.
I purchased my 2024 Kia Sportage at Napleton's yesterday, and the process was amazing, from start to finish. Andre Smith and Reese Smith both helped me (Andre helped on Wednesday evening, and Reese helped on Thursday afternoon, since Andre had the day off.)Both were very personable and professional, patient and thorough with their explanations. In fact, EVERYONE I interacted with in this process was great!I can recommend Napleton's for anyone looking for a car.
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August 2023 by James Harden
Tres was beyond patient with me and my beautiful Wife. We really appreciated him assisting us with getting our Dream Car!!! 10 out of 10 :)
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August 2023 by Janene Burgauer
Tres was amazing! Great experience! I will be back next time I need a car.
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August 2023 by Matt Liedman
Excellent customer service at your dealership going people very excellent questions
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August 2023 by Paula R.
After 10 years of bringing our Hyundai to their service department, we had the most unprofessional treatment this week. Had appt. Monday for rear brakes; car sat for two and a half days. After making many phone calls to find out what was going on, we were told first that there are no parts available and then later that the brakes were fine-- ?? Took days to get a straight answer. No effort on their part to locate the repair parts needed & terrible communication snafus. (Picked car up Thursday morning. Took car elsewhere and needed only cleaning and adjustment.)Service manager and advisors repeatedly used excuse that people had been out sick on Wednesday. Okay, but nobody could return calls or make effort to keep us updated? Absolutely absurd situation. Not sure they really even looked at the brakes at all. Plus, sell and service a car but not have parts available for a routine repair?
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July 2023 by Alejandro V.
I was in the market for a vehicle and they helped me very well.Our salesman S. Samet treated us with courtesy and not pushing a hard sell, so it turned out to be an excellent situation.
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July 2023 by Mike P.
They are concerned about sales only and will lie during the entire process. I get it's the car dealership world, but there are decent places out there. Their service department is beyond atrocious. They break the buyer/Genesis contract and will act as if someone will call to correct the issue. They have broken the contract multiple times. Guess time to lawyer up. Buyers beware. Just look at all the other reviews. I can/will post pictures of emails/texts/voicemails proving the broken contract signed at buying. Save yourself money and the hassle, shop elsewhere.
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June 2023 by David C.
Took my 2022 Kia Niro PHEV in for 15000 mile maintenance. Paul checked me in and kept me informed of the progress. I had been dealing with an intermittent engine warning light for several months and the tech was able to discern its cause. A part has been ordered and will be replaced as soon as it arrives. Thanks to all for a very satisfactory visit.
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May 2023 by T Jacks
Would NOT recommend. I visited Napleton’s because I was interested in potentially buying a Hyundai and/or Mazda I viewed on their website. While looking at cars in the lot, the car salesman and one of the Managers walked right past me. No acknowledgement at all. I ended up going to ask if I could possibly get assistance after not being acknowledged for more than 20 min. When I finally got help, the attitude from the salesman was like I should feel privileged that he was even talking to me. The overall feeling I received was a we don’t need you, you need us attitude. I said my price point and the salesman kept trying to exceed it. Didn’t even offer to show other cars that may have been more in my budget. I felt so discouraged. I did not end up purchasing a car, and never will attempt to try to buy anything from there in my life. It was HORRIBLE, and I’m not exaggerating. If I could give zero stars, I would.
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May 2023 by michael scott
I highly recommend Felishia Sutton. She is very easy to work with and made car buying simple!
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May 2023 by Pokeyy
Trey was Amazing. Support on my Mazda Cx30 2023 was great
