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August 2023 by Vladislav Ekimtcov
My experience with KMC Auto Care was exceptional. I attempted to replace the alternator on my car, but due to an injury, I sought their help to complete the job. They scheduled me for the following week and finished the task the next day.The pricing offered was fair and reasonable. The drop-off area was convenient even for a large tow truck. What impressed me was their welcoming guest area, which exuded a warm and homey atmosphere. A testament to the staff's sense of responsibility was the presence of multiple well-cared-for animals.Though I understood that having a mechanic finish a repair is bad etiquette, I did my best to assist. I provided a detailed breakdown of the steps taken, labeling the parts and bolts involved.They candidly mentioned that undoing some of my work was tedious. Not a compliment, yes; however, it was genuine and honest. I appreciate their transparency and dedication to the job.Now, let me address a couple of minor nitpicks. While most of the post-it notes I used to label the parts were removed, there were a few left behind that I had to retrieve from the engine bay by partially disassembling the air intake. Additionally, I noticed that one bolt holding the air intake was missing.Despite these minor issues, I remain highly satisfied with the overall job performed by the KMC staff. I want to extend my gratitude for their timely and skilled assistance during my time of need. Their professionalism and expertise made a genuine difference. I strongly recommend their services to others.Service: Electrical
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July 2023 by Eric R.
Driving from Indiana to northern Illinois, the warning "battery not charging" turned on in my car. I thought it must be the alternator, and we moved from I-74 to country roads, slowing down, dials going wild and eventually dead, and finally coasting to a stop. We had the car towed to KCM. They said we were wrong; the alternator was fine, but the battery was dead. Since everybody we've ever talked to said it was classic alternator failure, my wife said to ask them to test again to make sure, and they said they did. They replaced the battery. Returning to Indiana during a later evening, a couple of hours out of Champaign the same warning light turned on and all the same symptoms. We got off the highway and parked at a rural school around 11 pm. The car wouldn't start back up. We called roadside assistance, but after trying for an hour, they said the only towtruck would be $350 and a long time coming. We found that Uber, Lyft, and taxis didn't serve that area. We were thinking of sleeping in the car, but some county deputies took us into Crawfordsville to a motel. A friend came out and drove us back to Bloomington, Indiana the next day. The Crawfordsville mechanic told us it was a bad alternator, just as we'd suspected. When I called KCM, they refused to refund our money. They said they'd tested, and the alternator was fine, and they'd installed a new battery. I could have installed a new battery myself, of course-- it's easy. After arguing for some time, I hung up. If the customer's wife can tell an alternator problem better than a mechanic, don't go to that mechanic.
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June 2023 by Jennifer Stone
A few friends recommended KCM when my car broke down. First of all, the office manager Julie, is a gem! Such a kind and helpful person. Everyone I dealt with there was straight forward and honest, which is a a huge plus! Thanks for everything!Services: Tires
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June 2023 by Saeeun Park
If you've met the staff here, you'll know that they are the absolute best in their service. I, and many others in my family, exclusively went to them while in Urbana. Moved out of town recently and I still call them when I'm uncertain and in need of advice with my car.Cannot emphasize enough - they're trustworthy and overall just good people. They are so skilled, will share their wealth of knowledge with you, and will help you take care of your car. Go here! You won't find another place like KCM.Services: Tires
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June 2023 by Hala Jones
they are the best and don't forget to give Dabs some extra love ?
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April 2023 by Harrison Freeman
High quality customer service at reasonable prices. Very trustworthy people who did not try to scam me like many other mechanics I’ve been to.
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April 2023 by Megan Weissmann
KCM is the best auto shop in the area—they are so kind and work really hard to do right by their customers. Highly recommend!
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February 2023 by jacy Miller
I have been coming here for years and they're the best auto shop I've ever used. They take the time to inspect your vehicle and they don't upcharge you at all. They're always honest, open, and they communicate wonderfully. My family that lives in the area all use KCM as they're the only mechanics we trust. Cannot express how wonderful this place is when it comes to auto repair!
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November 2022 by Lisa Wiedman
This is the only place I will let work on my vehicles. I currently drive 3 hours for them to work on my truck. I only trust Julie, Pat and the KCM crew to do the work I need.Service: General repairs & maintenance
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November 2022 by bad wolf
Great place to get your vehicle taken care of. Honest friendly people.
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October 2022 by Eric Ji
Great service! Did not have to wait at all and service was done quickly and well. Great transparency with what the issue was.
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September 2022 by Peter Meleika
I had a visit to KCM today and they did good job they know what they doing but what i didn't like is the job takes only 2 hours and they make me pay 7 hours cause the book say 7 hours in my opinion that wasn't fair also i had my parts and they didn't order any extra parts for me. They add shop supply to the invoice and also that's no right
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September 2022 by Karen McNally
This is the only place we have work done on our cars!!Great professional work and most importantly ,they are honest ,and that is priceless
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August 2022 by Tim Bowers
I had three separate repairs on our family vehicles in a short amount of time. KCM got me in quickly each time. They did great work and charged a very reasonable price. Also, I felt like they were very transparent on the costs. After a major engine repair, my truck seems to be running the smoothest it has since I bought it (used). Will definitely use KCM again.Services: Engine repair
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August 2022 by Theresa Klein
They are they best from customer service and auto work I would give them a million stars they are the best very reasonable and feel like family love this place
