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July 2023 by Eric R.
Driving from Indiana to northern Illinois, the warning "battery not charging" turned on in my car. I thought it must be the alternator, and we moved from I-74 to country roads, slowing down, dials going wild and eventually dead, and finally coasting to a stop. We had the car towed to KCM. They said we were wrong; the alternator was fine, but the battery was dead. Since everybody we've ever talked to said it was classic alternator failure, my wife said to ask them to test again to make sure, and they said they did. They replaced the battery. Returning to Indiana during a later evening, a couple of hours out of Champaign the same warning light turned on and all the same symptoms. We got off the highway and parked at a rural school around 11 pm. The car wouldn't start back up. We called roadside assistance, but after trying for an hour, they said the only towtruck would be $350 and a long time coming. We found that Uber, Lyft, and taxis didn't serve that area. We were thinking of sleeping in the car, but some county deputies took us into Crawfordsville to a motel. A friend came out and drove us back to Bloomington, Indiana the next day. The Crawfordsville mechanic told us it was a bad alternator, just as we'd suspected. When I called KCM, they refused to refund our money. They said they'd tested, and the alternator was fine, and they'd installed a new battery. I could have installed a new battery myself, of course-- it's easy. After arguing for some time, I hung up. If the customer's wife can tell an alternator problem better than a mechanic, don't go to that mechanic.
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February 2022 by Katelynn T.
KCM has always been amazing. They are very thorough, very knowledgeable, have always been able to address any issues with my car, super friendly, and very reasonable with their prices. I have a lot of trust in them and they haven't steered me wrong yet! I don't consider going anywhere else in the Champaign-Urbana area. 5 stars!
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September 2021 by La H.
I was Referred to this place by a friend of mine.. I had to vehicle's thear one had damage did to the door and no one knows what happens like how I get out my vehicle whn I brought it hear it whn I pick it up I caint get in it,? Not guud then the lady who runs the frond desk doesn't kno what tf she's talking abought !! Every time I called she'd tell me info on someone else car smh !!! Then come to find out another one of my friends had a vehicle thear n soon as he left what these guys fixed broke on the highway n all they could say is if u can get it hear we'll check it out.., this place should be closed down thez r sum straight up junk yard dawgs!!! Stay away
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September 2021 by Zach Kappes
Nice people but they could only fix a certain part on my truck and still had to take it to a dealership to get it fixed and when I went to go get my truck from the shop they returned to me with deep scratches all over my truck and still haven’t heard from on what’s gonna happen about getting it fixed
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November 2020 by Stacey Mitchell
The people at KCM Auto Care have become family to me over the past 11 years since moving here from California. They have rescued me (and my car) on more than one occasion. If it weren’t for Julie and Patrick today, I wouldn’t have made it on time to pick my kids up from school after work. KCM provides the best customer service I have ever seen. I am lucky to have found them and couldn’t imagine doing business with anyone else. I highly recommend them. Such an amazing group of people!!!
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January 2020 by Patty M.
These folks saved me from a costly repair by correctly diagnosing what was going on. They are super friendly and know their stuff. They're the real deal. Highly recommended!
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January 2020 by Laura D.
My daughter brought her car here after she slid into a curb during the last snow after Thanksgiving. Our concern was getting the car fixed in time for her to come home for Christmas. They assured my daughter, after a complete inspection, it was a damaged control arm and nothing more. They ordered and replaced the part. The car still felt off. Turns out that the tire rim was not only bent but cracked. If she had not discovered this on her own she would have driven home to Chicago on a cracked rim. That could have resulted in a blowout and caused an accident. Horrible experience. Spend a little more and get it fixed correctly the first time.
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December 2019 by Allison Dianis
I took my car in after sliding into a curb during a recent snow storm. The lower control arm was fixed; however a sizable crack and a bent tire rim were never mentioned to me, putting my car at an increased risk for a blow. Both were readily visible, as I had not replaced the wheel cover following the accident. Very disappointed in how unthorough the work-up of my car was and the fact that I left with a car that is unsafe to drive.
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August 2019 by Paige Van Zandt-Pokorny
I got my front brakes replaced here. When I left, my brakes were still making noises. I took my car back and of course they said they couldn't hear anything. I refused to go back, as clearly they didn't take me seriously. Went somewhere else and they said the mechanic didn't put the stuff on the back of them that lubricates them. Basic stuff that they should know. Will not go back, and will not recommend to anyone.
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April 2019 by Barbara Brown
Everyone at KCM are awesome. Good Honest people running a good honest business. I have recommended them to several friends and will continue to do business there myself!
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August 2018 by Trisha L.
I can't say enough about this place!!! The owner shuttles my 2 year old son and I back n picked us back up to retrieve my car. While there my son was treated like a little prince with a visit from the owners doggie and lizard. The owners really show appreciation for their customers and I will never go any place else !!! Very reasonable prices and extremely reliable service.
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August 2018 by Jessica M.
We rented a Penske moving truck here. Everyone who works here is pleasant and helpful and they have cute pets in the office. If you have to get a moving truck, get it from here. It's about a million times better than U-Haul.
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June 2018 by Frank G.
This place is amazing, and one of the best shops I've been to in my life--def the best in Urbana-Champaign. The desk women are always super, super friendly and sweet; their service is quick and efficient; and, most importantly, they're fair, honest, and not overpriced. Bonus points for having a shop dog!
