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December 2023 by Jama L
Great shoe repair service. Friendly andFast. Reasonably priced. Also love the shoe selection and quality
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October 2023 by J Reed
Bought shoes at Heel To Toe for the first time today & my experience was outstanding! Xavior listened to my story about experiencing severe foot, leg, & muscle pain due to starting a new physically labor intensive job, the kind of work I do, and the pain/symptoms I am feeling. I was measured, and we also tried a few different inserts & supports until the magic combination was found. These ARE the most expensive pair of shoes I've ever purchased for myself, but necessary & WELL worth any cost, not to mention the EXCELLENT customer service & knowledgeable staff. Thank you!
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September 2023 by Josh Hankemeier
Great service! I've worn Arizona Birks for over 15 years and I always buy 'em there and get 'em repaired there, too! They'll listen to specific requests to make 'em as comfortable as possible (like grinding down the toe bar when installing a new foot bed). Plus, the staff is friendly, knowledgeable and the repair service is top notch! Thanks, folks!
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September 2023 by Flannery Cusick
Ok… I normally don’t write reviews like this but I am disappointed with my experience here. On Monday morning shortly after they opened I dropped off a pair of leather boots to be cleaned. I had bought them second hand and there was a great deal of old shoe polish, animal hair, and black gunk residue clearly visible around the hardware. I had called before hand to verify that this place even had cleaning services for boots. When I dropped off the shoes they told me it shouldn’t take more than a couple of days for them to finish.By the time friday rolled around I thought I would check in and see if they were finished, since I wanted to wear them Friday night. Not only were they not cleaned, but I was told that there were three orders that had yet to be cleaned ahead of time.After some time mulling it over, I returned a few hours later to pick up the dirty boots, figuring that I could bring them back later to have them cleaned. The (super nice) employee told me that they had actually just finished cleaning them, so I paid $15 for the service and left with the boots.When I got home I found that the boots had not been cleaned at all, and in fact they might have been even worse than before. I cannot even brush against them without thick black shoe polish (?) or gunk rubbing off. The hardware was still visibly dirty and the animal hair was still clinging to the dirt.I decided to leave this review after I spent half an hour trying to clean these boots without proper tools or supplies. I just want to be able to wear them without worrying about getting black gunk on every surface I touch. They are still very dirty and I basically paid them to hold my shoes hostage for a week.I’m including an extra star because the employees have all been nice aside from telling me these shoes were clean when they clearly were not.
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September 2023 by Sarah Albers
The best customer service in Champaign! Love my new shoes!!!
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February 2023 by Loubar (xXx_THE_ELIMINATOR_xXx)
I went in the other day to get some new shoes, and the person working there was very helpful and understanding with me as I was trying to find a new shoe; and getting a proper fit. The only issue, and why I rated this three stars, is because the sales person does not earn commissions on Saturday at least.I personally don’t care how the owners run your company or whatever, but if I’m going to a local place that tends to charge a bit higher than online, I would expect the sales associates to always earn a commission. To the owners, I wouldn’t mind giving y’all 5 stars; if y’all started giving everyone commission during all days of the work week on successful sales.
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January 2023 by Joshua Fourman
I love this place, they are truly great. I moved to Texas almost 3 years ago. I can never find shoes that feel right. After I 1st moved here I called Back to the store Urbana Illinois. Ever since then whenever I need shoes I call back and if they don't have my exact shoe in stock they will describe the shoe to me and then send it if I think it sounds good. They haven't let me down yet. I called today and the lady was very helpful over the phone. When someone calls from several states away and trust you like that, that says something.
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November 2022 by D R.
But wait, there's more. I wore the shoes yesterday, and the damage is worse than I expected. The insoles are now all lumpy. The shoes will either have to be overhauled (if it's possible) or trashed. Due to discomfort, they are impossible to wear, unless I'll be sitting down the entire day.
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August 2022 by WILLIAM SIDELL
Radio advertising says sale. Went in 1st salesman Oh no that's tomorrow. I never met a more arrogant staff in 20 years. After looking at a pair of shoes thinking I would come back tomorrow then apparently a manager informs me nothing on the sales floor we'll be on sale only the basement junk. If you're looking for an arrogant Snotty Rude place to buy shoes THIS IS THE PLACE. 10 YEAR CUSTOMER. DONE
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June 2022 by Holly Willms
I came in the store just over an hour ago and not one person would wait on myself or my husband. We sat in there for over 10 minutes and finally decided it was time to leave. It was sad the not one single person would even acknowledge that fact that we were there. This isn’t the he first time this has happened, we will have to take our business elsewhere.
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June 2022 by Lisa Boise
Clay did a great job at helping my husband find a couple pairs of comfortable, quality shoes. Very friendly place!
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March 2022 by Jean Claude Angri
I would be inclined to shop here but the commercials are super annoying and invasive. I cannot understand why no one has given the company feedback on this. I literally change the radio station when they come on. Hire somebody to do professional advertising. This is been going on for years and years.
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March 2022 by Sal Nudo
Excellent customer service and lots of quality shoes for people with foot issues.
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February 2022 by Lee Chassy
I've been on earth for 54 years now and I've never had a better experience in a shoe store. The knowledge Van applied to helping diagnose corrective action for my feet was unlike any previous experience.Not only are they comfortable, my new shoes were fairly priced and look very nice. It was quite obvious Van listened carefully to my goals as well as my intended use of the shoes in addition to the needs of my feet.In an age when some will log onto Amazon or visit "big box" stores that couldn't care less about them, it was truly refreshing to find true value in a local store. Bringing value to the entire shopping experience is the very essence of what non-local, big box stores completely miss. Van and the team at Heel to Toe truly embody what it means to serve their local community.
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December 2021 by Jenna Keller
Dan and the orthotics crew are amazing! Dan is one of a kind and we feel so welcome never hurried and very valued. My daughter has been in orthotics since toddler age and the last 3-5 years Dan and heel to toe have become our go to!