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October 2023 by P B.
Went thru the drive up was told I had to come inside to cash a check. Went inside and there was 10 people in line and only two people working those areas. Thanks for taking my whole lunch hour to get a check cashed. Great customer service not!!!!!!!!
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April 2023 by Performance American Bulldogs
Took longer than I expected to cash a check.
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March 2023 by Julie L
The staff here is wonderful, very knowledgeable and helpful
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August 2022 by Danielle Chynoweth
I have had a great experience banking with Busey for 27 years. They are truly a local bank with great customer service. I can walk in with any issue and Danny at the service desk will take care of it or route me. They have remote deposit and online photos of all checks. Def recommend Busey!
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August 2022 by Brandi Anstine
Lobby is closed on Saturday so you are forced to go through the drive thru, and then they won’t let you take out more than a small amount of cash through the drive thru…you have to use the lobby. Which is closed. Awful awful bank. Will be closing our account.
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June 2022 by james zufall
This is ridiculous first the bank decides they wont open till 9. Now i find out the bank is no longer open till noon on saturday. Busey has gone so far downhill and its embarrassing to bank with them. I will be moving to a new bank.
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September 2020 by David Huber
Contacted twice to discuss mortgage, never returned calls or emails.
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July 2019 by Ben Brenner
This is a good local bank. However, they change the rules for their accounts often so it's hard to make sure you are doing everything necessary to not have penalties applied. Their ATMs frequently malfunction as well.
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November 2018 by Veronica L Purden
Love this bank .. fast, convenient, very polite tellers. Thank you Busey. For Banking made quick, fast & easy !!!
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April 2018 by Debbie W.
My aunt was a customer here. When she passed I had to work with Busey to open an account in my name, sort out her accounts, set up things for paying final bills, etc. All the folks at Busey from the folks on the main floor to the investment staff were absolutely wonderful. They helped us through a very difficult time AND kept us informed of the next steps to take. After more than 50 years dealing with banks, this was a stellar experience. Thanks Busey!
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March 2018 by Doris Andrechak
Great staff no long lines
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September 2016 by Nathan Atkinson
Good customer service, good locations. Good mobile app.
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March 2015 by Alexius Johnson
Great customer service and they'll work with you on a lot of things.