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January 2024 by curt ware
the parts department was very helpful and helped me get the part I needed
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November 2023 by Dusty Rittenhouse
I was not impressed with the experience or service of purchasing my new mower. First, the sales rep who works at the solution center would not follow up on emails, I did (the customer). I felt as if I was left in the dark on where the equipment was and was told I’d get a purchase contract on Wednesday to sign. It wasn’t until the following Monday that I got it. Once the equipment arrived, it was delivered without a hitch that was supposed to already be on the machine. The hitch was located in the bag with the owners manual. I attempted to put it on myself but could not as there is a plate on there and the whole back end had to be removed. When the service manager called me, I was told that “it shouldn’t be that difficult, but we will send someone to look at it.” The tech came out and had to pick it up and take it back to Urbana to take off the back end, so yeah, it is that difficult. Needless to say, I should have went somewhere else.
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September 2023 by Tammatha Green
Great folks quick unload for rgn like coming here
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August 2023 by david mccleary
Didn't know they have all the repair parts for my John Deere mower. But they do and they are in stock. And the service people are polite and knowledgeable. Great place
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July 2023 by Terry Bialeschki
Made reservations to have my X320 picked up on Monday to have it worked on
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June 2023 by Christopher Frost
I'm sorry to say I'm quite disappointed in the recent (and only) experience I've received here. I became a first time customer of AHW purchasing a used garden tractor a couple months ago. I felt like the salesman gave me a great deal on it; he even "threw in" an annual service/tune-up package since he indicated, "it sounds a little rough," which I agreed and thought sweetened the deal. We scheduled service for about 5 weeks after my purchase since that was the only time available. In the mean time, since there didn't seem to be any issues with the unit, I mowed my lawn and did some chores adding about 4 hrs to the engine.They picked up my tractor on a Monday and I hadn't heard from them by Tuesday morning so I called Tuesday afternoon to ask when I could expect it back. They indicated I'd have it back by the end of the week. I did not expect it to take that long, nor was it indicated to me prior that it would. It seemed like they picked up my tractor just to let it sit in their service department.The next day (Wednesday) I received a call that they discovered a mechanical issue that "it appeared it was low on fluid and there was some wear that needed to be repaired." The cost for parts and labor was to be about $800! I said that I believe that this was an existing issue when I purchased the tractor and I shouldn't be responsible for the cost. They eventually agreed to cover 1/2 the charges, but I don't believe I should have been responsible for any of it.If the unit wasn't ready to be used immediately it never should have been sold in the first place. I initially felt good about my purchase but now I feel like I got ripped off. I'm really disappointed and I don't know that I'll ever come back.
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April 2023 by Sagar Regmi
Went for an academic visit. People were nice and workshop looked great
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January 2023 by The Fed Up Farmer
Purchased a planter sight unseen .. excellent communication, well represented, excellent follow through and service ... we are very happy with it and how everything was handled ...
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January 2023 by Sony Gold Smith
Employee working there , they r nice . Quick unloading. Have overnight parking for truckers.
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January 2023 by Brenda Hamilton
The staff at this AHW are all very friendly and helpful.
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January 2022 by Jerry DeWitt
Friendly and lots of green toys.
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January 2022 by Daniel L
Not a bad place. Knowledgeable and friendly staff. Process could have been faster and they sell more then just tractors
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January 2022 by Corissa Clark
We were lucky enough to be gifted a John Deere riding mower, but have had to replace a few parts. Every time I've called the parts department, the employees have been very kind, polite, and understanding towards someone with zero knowledge of mower mechanisms. Craig and Hunter were both very pleasant to work with, and were able to help me with a few back-and-forth emails of parts pictures. My husband has dealt with them in person and also said it was a great experience.
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January 2022 by Kevin Kryzanski
Went in to look for a small used tractor bought a brand new 1023E. My sales guy Peter Farm was amazing. All the staff there made this the best buying experience I've ever had. As a veteran my favorite thing is the support and love they all have for veterans and our military. Not a better dealership out there. Mentioned AHW to others I know interested in getting equipment.
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January 2022 by Nicholas Lareau
I worked with Pete Farm to transfer and purchase a sub compact tractor. He was professional, answered all my questions, and made sure we were getting a solid piece of equipment that will last a long time. A+ customer service. Thank you, Pete and the tech crew in the service department!
