Advance Auto Parts, located at 110 N Vine St in Urbana, is known for its exceptional customer service and a wide range of automotive aftermarket products. The store offers popular brands like FRAM fluids and oil filters, Carquest parts, and DieHard® batteries. Customers appreciate the free services available, including battery testing, battery and wiper installations with purchase, engine code scanning, and battery and oil recycling. Reviewers consistently highlight the helpfulness and friendliness of the staff. Employees like Owen and Dustin are frequently mentioned for their willingness to go above and beyond, assisting with installations and offering solutions for challenging tasks. Customers report quick service for tasks like changing batteries and installing windshield wipers, often in just minutes. Many express their intent to return due to the positive experiences, noting the cordial atmosphere and honest advice they receive. With a loyalty program called Speed Perks that allows customers to earn points for discounts, Advance Auto Parts combines quality products with outstanding service, making it a go-to destination for automotive needs.
Staff isn't very knowledgeable, but they are friendly, it's just frustrating getting the wrong parts!
June 2023
I went in for several things and was a bit lost when I walked in. Paul (I believe was his name) immediately helped me find everything I needed, helped me learn a few things, and changed out my headlight bulbs! I will definitely be back here if I need anything else. 10/10
April 2023
Dustin and Owen were very helpful and friendly! They were honest and went above and beyond, trying every possible solution and not giving up on my hard to reach cabin filter. Would recommend them to my friends and recommend a raise for how hard they work!
