O'Reilly Auto Parts in Troy, Illinois is a reliable and customer-oriented auto parts store. Located at 508 Edwardsville Road, this store offers a wide range of parts, tools, and accessories to cater to all your automotive needs. The store's services include free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Additionally, they can resurface brake rotors and drums, and provide a Loaner Tool program for customers. The store's staff is known for their exceptional customer service. Customers have praised the patience and professionalism of the employees, particularly the store manager, Nate, who helped an elderly customer with Alzheimer's have a pleasant experience. The staff is also commended for their extensive knowledge, providing customers with the best advice and direction, even for major repairs. One customer, who was passing through on a trip, was impressed by the staff's responsiveness and willingness to diagnose and troubleshoot the transmission issues with their vehicle. Another customer was grateful for the determination and dedication of a young staff member who braved the cold weather to install new wiper blades, despite the challenging conditions. Overall, O'Reilly Auto Parts in Troy, Illinois is a reliable and customer-focused auto parts store that consistently delivers excellent service and support to its customers.
The times I’ve needed parts, they have always had them at competitive prices.
March 2025
Very good parts with a kind and intelligent staff. We can’t find this good of customer service many places any more. Thanks for the brake parts guys!
January 2025
I took my elderly father recently and had an excellent experience with Nate, the store manager. My dad has Alzheimer's and was not on the top of his game, but Nate was patient, replaced Dad's car battery, and helped us make the task easier and pleasant. Thank you, Nate!
