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December 2023 by Ali Nicole
Everyone there is stuck up and play favoritism
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November 2023 by Sara C
We love 5 Star and all the staff! I have no worries bringing my son there, he is taken care of and loved by all!
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September 2023 by Trevor Plasters
They keep me updated and informed with the app. It's nice knowing what they've had to eat and how much and when they were changed last. The staff informs at pick up how their day was. They genuinely seem to care about the children.
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August 2023 by Billie L Worker
I have worked at all of the Five Star Learning Center locations. I LOVE it. The director at the Troy facility is amazing. I am very particular about where I send my children and grandchildren. I would highly recommend this center. As far as inputting information into an app, I would much rather the staff quickly write information regarding meals, naps, diapers, toileting needs, etc. down on paper rather than take the time to log into an app and type it all out. If you have never worked in a daycare setting, the main priority is to provide quality care and instruction. I believe that making quick notes on paper allows for more time to focus on care. Also, if an app crashes or the internet is down, at least there is a paper trail. If you tour the facility and it isn't for you, that's ok. No daycare is perfect. However, if you have any questions or concerns, I know that the director will let the owners know and the owners WILL take care of it. They take pride in their business and do a fantastic job making sure that it runs accurately and efficiently. I highly recommend this center. I encourage you to visit with an open mind and ask any questions that you may have and make the decision for yourself. I promise you that the owners work closely with their qualified directors to ensure your child receives the best care and quality education.
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August 2023 by Jordan Hinterser
My 3 year old attended this daycare and I feel obligated to share our experience with other parents before they choose this place to care for their children.-They have an app but it will not be updated regularly. Diaper changes, correct nap times, meals, etc. are not documented accurately or at all most days. You will receive Zero pictures, which is not a huge deal but this was not what was communicated during our tour so do not be fooled.—NUMEROUS times when we picked up, my child has had dried feces in his diaper causing a diaper rash. We have brought this to either the teachers, assistant director, and directors attention every time. No change. We have asked for camera footage to be checked but only the director has access to this and she is not always on site to check the cameras. It is a normal practice to have the children stand/bend over when wiping and changing their diaper (not in the bathroom, in the middle of the room) I have heard other parents complaining about the same type of issues, as well as potty training regression once starting at this facility.-Drop off is always extremely hectic, children screaming and running around with no shoes, clothes, and some days we are not even acknowledged by staff. Multiple times there have been 20+ children in one room (over the legal maximum group number) During one instance, I dropped my child off and he was not checked into the app for over 30 minutes. I had to call multiple times and once the assistant director answered, they did not even know my child was at the facility based on the app and had to walk to the room to ensure he was there. If your child has any emotional reaction when you leave, do not choose this daycare. I have witnessed children bawling when their parents leave and teachers completely ignoring them, or briefly consoling the child when the parent is in the room and then immediately leaving the crying child alone once the parent is out of sight.-No curriculum or daily activities will be shared with the parents. You will not know anything that your child is working on or learning about. No crafts, no lesson plans shared, nothing. When I inquired about their curriculum, the director says the 3 year olds “learn through play”, which is completely understandable at a young age, but we have witnessed extreme regression in the child’s skills since leaving our prior daycare, despite none of our at home teaching practices changing. If you are fine with your child participating in independent play all day long, then this place would be great for you. For reference, our prior daycare shared a monthly lesson “focus”(learning about nature, animals, colors, etc.) and shared different activities they did with the children, so I do not believe the lack of communication from Five Star is normal.Overall, we were completely unsatisfied with our time here and the response we received from management when our issues were brought to their attention. I truly fear for the children’s’ physical and emotional safety while at this facility.
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August 2023 by Traci Dawes
This daycare is possibly the worst daycare center. They are unorganized, very little control of classroom activity, and it was a daily occurrence for children not to be clothed at pickup. I found it extremely inappropriate, during bathroom breaks and diaper changes, the children would have to stand up and bend over in front of the class or visitors so the daycare worker could wipe their stool off of their bottoms! Updating the app for the parents was out of the question. Drop off was very chaotic and if you would like your child comforted after you leave, even for a couple of minutes to get through the separation from the parent, this is not the place for you or your child. Picking up your child was not any easier or organized…often times I had to make it clear to the teacher that was taking a child especially if they were outside, otherwise they would have not even known the child I was picking up was gone.
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August 2023 by Holly Jo
My child is finishing up her last month at five star. She's about to start kindergarten. She has been going since she was a toddler and we absolutely love them and all the teachers My daughter Absolutely loves going to daycare/school on the days She don’t go She ask if she can go back! She has learned so much from being there! We are sad that it’s time to leave but they have Prepared her for kindergarten! She has never had a bad thing to say about anyone! We appreciate everyone so much! Thank you five star learning center for being so kind and caring to my child and me!
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August 2023 by Kyle Hinterser
First, take note of the photo attached to this review. They do not update the app. They will tell you they do, but it is sparsely updated at best. Notice May 8-10 our child wasn't even checked in, and then there are LITERALLY NO UPDATES BETWEEN MAY 10-17. My child was indeed at daycare those days, but they wouldn't know because they never checked her in or put any updates in the app.This is unfortunately the least of the issues with this daycare. The teachers are apathetic. Many times I walk into classrooms with crying kids and the teachers are just talking to each other or doing nothing or on their phones.Did you know you can write things down and have procedures and notes about kids written down so all teachers are aware of kids needs and special issues? Because they apparently didn't know this. Nothing is ever written down or communicated effectively at this place. I would ask one of the teachers for a medical device we left for our child to take home, and they didn't even know they had it, let alone that my child may have needed it, nor where it was stored.I cannot recommend this daycare at all. Please, for your child's sake, look elsewhere.
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January 2023 by Anna
Screaming and crying ALL DAY LONG.Some creepy long haired guy is constantly trying to scare the children.
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January 2022 by Kasey Fostet
This daycare center is quite possibly the worst I have ever seen. Toured some time ago and was absolutely appalled at the state of the building/ quality of the classrooms. I saw several teachers on their personal cellphones while in the classroom. Small bugs crawling around the interior doors of the building. Infants sitting in bouncers for the duration of my visit. ( 30+ minutes)I spoke personally with a teacher who told me herself not to bring my children here. She also told me that majority of the teachers are not even qualified.I did some research on the director and found out that she herself is barely even qualified. The classrooms were bare and extremely dirty. I researched this school and also found that they have had MULTIPLE violations in the past 5 years.Prices are cheap, but you get what you pay for. If you’re happy with your child sitting in a dirty classroom full of bugs, this is the place for you.After leaving the center, I did contact DCFS.I was absolutely shocked that this place is even open!Also, don’t mind the fake 5 star reviews that were recently left. The school informed families that they would have part of their tuition taken off if they left the school a 5 star review.
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January 2019 by Kenzie Red
My LO has been here since 8 months. The new director is amazing and really changed things around. LO is 3 now. I would have given them a 3 Star back when he was an infant due to lack or organization. If you are looking for a safe secure atmosphere for your little ones. Highly recommend. Coming from someone who has had a nanny up until five star.
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January 2019 by jaedyn worker
I have worked and visited at this center periodically and it has always been phenomenal! the staff is well mannered, sweet, and the center was always clean! I enjoyed working there, and love the atmosphere! I definitely recommend ? you won’t be disappointed!
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January 2018 by jld7777
All im gonna say is I'm glad my kids don't go there anymore because of one incident. It was warm outside and the worker(s) that were watching the kids were outside watching them around the bounce house but my son was sitting by himself at 4 years old on the curb where cars Park when my wife pulled up to get them.She took a pic and sent it to me and we showed it to the owner and the workers who were watching him and they had excuses.The fact is where he was if he got up and walked to the road, he would have been hit before they reached him.
