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“Sam at the Troy location was fantastic. We had a large amount of money taken out of our account fraudulently. Sam quickly filled out all of the paperwork and contacted the fraud department for us. Within 2 days, we had our money back in our account and the fees reversed. Sam was friendly and helpful. I appreciate her timely help.”
“I've always enjoyed my experiences at this branch and the staff who works here. Of course I always go inside because I'm not a lazy ass so I haven't experienced a robot voice. Plus I feel they should be safe during an ice storm and close the bank for the day, but i have a daughter and wouldn't want her to go to work. Big bunch of cry babies giving crap reviews to lower their ratings.....close your account and move across the street”
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“Bank has its ups and downs wonderful customer service but wish their atm transactions would process faster. They are very understanding with overdrafts though. My phone company has overdrafted me a couple times and busey is always understanding and has refunded the overdraft fee a couple times.”