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April 2024 by Robin Durdel
Reasonable priced repair done in a timely fashion.
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April 2024 by G Monari
Solid shop that stands behind product. Reman transmission was delayed by weeks. Scheduled me in the minute it arrived. Had a small issue caused by the reman company and Brooks made it right the same day. A lot of shops would have handled it less professional.
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January 2024 by Steve Meyer
Very knowledgeable techs and service writer.
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December 2023 by Jimm G
They do top quality work, so they may seem expensive, but they only have to fix it once. Great guys and super competent. They fix the stuff other garages can’t. In full disclosure, I did not have any work done here, they are a customer of mine. But what I said is true nonetheless.
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September 2023 by Marc Smith
One helluva transmission man and dont forget probably one of the best diagnosis guys around.Service: Transmission
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December 2022 by Doede Barth
The people at Brooks were right on target when they diagnosed the problem with my Subaru transmission, quoted cost and time it'd take to repair and the final bill was exactly what was quoted (well $11 more because of taxes on parts). But at $1600 - when other shops were spouting estimates of $3,000 or more - for the repair that $11 is minor. Everyone I met and talked to there was nice, pleasant and friendly. Reading through a couple negative posts on here about Brooks makes me wonder if those posts are from a spiteful competitor or an axe-to-grind customer that aren't taking their meds and brings their wrath down on everyone they meet. Brooks gets a big A+ from me (first time customer).
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October 2022 by Wes Thompson
Took my car in for a repair and got it back with broken pieces in an area where their "tech" worked. They accepted responsibility half-heartedly and expected me to pay the balance. I went to another mechanic. Very poor customer service. They can care less about the quality of work and will threaten you through text messages with "action." They do every other "action" besides standing by their work. Buyer beware.
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October 2022 by rodneyb71
A good local shop. Down to earth no BS customer service. My GMC Envoy had an issue in the drive through lane at Subway in Tremont and Todd drove down and helped me with what turned out to be a broken transmission linkage. I was able to drive to Brooks and they fixed it without having to be put behind anyone.Another visit with my truck and Ron was able to diagnose the issue with my truck in a split second and we have a plan to address that issue.It's hard to top genuine good customer service and fair prices.
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September 2022 by Jeremy Wilson
Wouldn't take my vehicles anywhere else to be serviced.
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September 2022 by Tracy Dockins
Worked us in quickly did awesome work great price!
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September 2022 by Nick Mercer
Does amazing work
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August 2022 by Joseph Sinclair
Took my work vehicle there. They were no help at all. Told me that my transmission needed replaced. Quoted me at 5900 I then told him the car wasn’t even worth that much then he proceeds to ask how much I want to sell it for. Also, asked about my diagnostic charges and he said 230 dollars if I needed a receipt and only 100 dollars if cash and no receipt. Brooks mechanic told me not to take my car out of town as “the gears could let go at anytime” been driving it from Morton to Bloomington daily since. Took car to Midstate Transmission to get a second opinion. Was told that it was just a bad solenoid they charged me 300 dollars and I’ve been back on the road with no issues. Unfortunately I was a first time customer with Brooks and Will not ever be giving them my business…Service: Transmission
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July 2022 by Austin Burgess
I would like to give 5 stars for the good work they did on my brakes but they lost all my respect when I got my bill for 3x what I was quoted and had to deal with the extremely rude lady behind the counter. I understand that things happen and it takes extra time and parts but I never got a call about it to let me know what was going on which to me is very unprofessional. And $135/hr labor is outrageous when most other shops in the area are 100 or less. Do not recommend!Service: Brakes
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May 2022 by Brice Beecher
Really went great. They took care of everything and fixed my truck perfectly
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April 2022 by Jr Webster
I purchased a car from one that works there that said there was nothing wrong with the car. Well I have had the car 4 days it won't start he promised to fix it said he would put it in the shop. Mr Ted Taylor screwd me out of 2500 and refuses to fix the car that has nothing wrong with it. If this is how one person there does business why trust any of them. If he lies why trust any of them. It's a shame how one can ruin a buisness
