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May 2024 by Charles Florence
Pulled up to pay a bill, they charge to accept cash, 3.00 fee...umm what?... then no one in the store could accept my payment after every one is locked out of their account....lol... wow..
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April 2024 by Dawn Avery
Joshua is AMAZING!!! So professional, informative, kind, patient and extremely helpful. Couldn't ask for anyone better to help me?
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April 2024 by Rorey Smith
I asked the guys at the store if I could get a new SIM card and they claimed they could not do it, and gave me several reasons that contradicted each other. I went to another location and they fulfilled the request with no issues.
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January 2024 by Taste My Sweets LLC
THIS IS NOT VERIZON‼️ THIS IS “RUSSELL CELLULAR”‼️ DO NOT VISIT THIS STORE IF YOU WANT VERIZON SERVICES. THEY ARE A 3rd PARTY VENDOR LOOKING TO SELL THEIR OWN ITEMS & SERVICES USING VERIZONS NAME.VERIZON HAS NOTHING TO DO WITH THEIR CHARGES, FEES, or “SIMPLE” SUPPLIES. ITS A BAIT & SWITCH‼️ IF YOU NEED VERIZON , GO DIRECTLY TO VERIZON IN ORLAND PARK.THIS company’s sales TACTICS are NOT ETHICAL. NOTHING ABOUT THEIR CHARGES ARE DISCLOSED. THEY DO NOT DISCLOSE ANY FEES. THERE IS NO TRANSPARENCY, AND THEY FLAT OUT LIE‼️I was told that as a new VERIZON customer, I was paying VERIZON for 2 months IN ADVANCE services. When receipt printed out, it said something totally DIFFERENT‼️ Once payment is submitted & receipt is printed ITS OVER‼️ YOU’RE STUCK‼️ AND VERIZON KNOWS NOTHING ABOUT THEIR TRANSACTIONS. ABSOLUTELY NOTHING‼️ALSO, THEIR CUSTOMER RESOLUTION DEPARTMENT IS CRAP‼️ CALLING THEM IS A WASTE OF TIME. ENTIRE COMPANY IS UNETHICAL.SKIP THEM ALTOGETHER AND GO STRAIGHT TO VERIZON‼️ YOU’VE BEEN MADE AWARE.
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November 2023 by Wendy C.
JOSHUA was rude and arrogant. Barked at me, , a professional, well-dressed woman, not to break the display iPhone. I was simply looking at it. Treated me, a professional, well-dressed woman, with the utmost disrespect during most of our visit. INTERRUPTED our session to help another client, which resulted in my being late to work (I am a medical professional). We will most definitely not be returning to this particular Verizon store. I will be contacting my cousin, one of the chief executives at Verizon HQ, concerning this matter. OWNER: PLEASE SEE TO IT THAT YOUR EMPLOYEES RECEIVE PROPER TRANING IN CUSTOMER SERVICE PROTOCOL.
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November 2023 by Kirkyt
Bait and switch. Told me iPhone 13 had promotional free. A month later Verizon billed 19.99 extr a month plus about 200$ in other fees. Stay away. It's not a Verizon store. If u ask them to fix the issue they ignore you. U are scammed and screwed. Verizon won't help. They say go back to store. Russell cellular does this for commission and screws you.
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November 2023 by A K
Slow as hell
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October 2023 by Tom Enri
Received outstanding help from Tyler. He was extremely pleasant and made me feel that he appreciated me as a customer. Had a problem that 2 other locations had no clue. Tyler took his time and fixed my problem. Great employee.
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September 2023 by Kristina Kaczmark
Tyler was OUTSTANDING!! Super patient sweet kind! The nicest Verizon sales rep ever! Took pride in his work even when I came in near closing time he didn't rush me. Got everything transferred super easy no hassle! I purposely came to this location for their great reviews and I assure they are well deserved! If all locations were this helpful that would and took pride their work like Tyler that be a Verizon dream!
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July 2023 by GTS IncNFP
Trying to leave my carrier they’re too high and keep changing the bill without notice. The phone sales lady gives a different quote than those at the store at Verizon. So I don’t know whether to change or not.
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July 2023 by Denise F.
Joshua and Tyler totally rock at this location. I went to buy a new iPhone and Joshua made sure I got the best value. I observed him with other customers that came in and his professionalism is something missing from consumer interactions too frequently. Not this crew. Everything was transferred to my new phone with no problems.
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June 2023 by Alan Bond
No phones on display to see, ignored me as I came in. Left without even a word. Will just find another location on my way home.
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June 2023 by B B
Been closed with no notice posted or anything for 2 days! Placed an order with Verizon to pick up here and I can’t….
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June 2023 by Leon Wallace Jr
They were not able to help us. Verizon took away services that workers there can't help you
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June 2023 by Ann W
Helpful service.
