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January 2024 by Patrick O'Reilly
Maracelas and Noe with outstanding. They really helped us with transitioning from android to iPhone and transferring our contacts etc.
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January 2024 by Diane Frazier
Came in for an upgrade but no stock. Alma and Shari assured me phone would come to my house in 2 days abd it did. They both were so nice and made me feel good as a customer. Came back to them to activate and have old phone changed to 2nd line. Eric helped me with this. Very friendly and took time to explain things. A nice employee. This store would be my go to luckily. I was afraid to go anywhere after the extremely bad experience at the Orland store near Mall. Customers should go to Tinley.
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January 2024 by Gerry OBrien
Staff very helpful - needed a phone case
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November 2023 by abridgeforth17
They helped me get a new sim, I was in for maybe 15 mins. Very nice employees ! Thank you
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September 2023 by Brian Wall
Fabel was extremely helpful with helping my family hop on my plan. Awesome customer service.
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June 2023 by Jean Rolla
Service is outstanding. Had a problem with my phone and Danny took time to fix it and explain what was wrong. I’m a senior and not too many people take time to explain things to us!
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June 2023 by Margaret Zweig
Marisela was such an intelligent and wonderful person. A true asset to your company. A model employee.
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May 2023 by Jessica Diaz
FACT CHECK EVERYTHING THIS STORE SAYS WITH THE CALL CENTER!! I hate leaving bad reviews but this store lied and I don’t want other people to be trapped into the same lies. It cost me a lot of money. The representative was very nice and I felt like it was going well. I was upgrading two iPhones and buying a new Apple Watch. She told me in order to qualify for the promotions, I had to have insurance on my phones for a minimum of 3 months. I called and the 800 number told me that wasn’t true and that’s how the reps make their commission. They canceled the insurance. Then she told me the Apple Watch would be $6/mo after promotion. Turned out to be $19/mo. The call center was phenomenal and fixed it all for me. But I will never go to this store again.
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May 2023 by Rhondelle Ring
Danny has been wonderful - we got new Android phones after having Apple I phones for years and were LOST. He has been so patient for all of our visits asking for help!
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May 2023 by Daniel
I had a wonderful experience at the T-Mobile store with Danny!!! We where in and out in about ten minutes. Ask for him.
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May 2023 by Mike Arnold
This is the best store in the area , Erik and Daniel were great. This is going to be my go to store from now on. Thank you
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April 2023 by Corin Miller
This location is amazing from the employees to the store manager. The store manager literally drove 20 min away to get a phone to bring back to us. I recommend this branch above all branches near me.
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April 2023 by Tek Tech
I'm v. happy to add another 5-star review for an outstanding professional service. Technician named Erik has been helpful, courteous, knowledgeable, and super fast.
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February 2023 by Abby Brooks
THANK YOU ALMA! She took great care of me and stayed in touch with me while looking into my case. She FINALLY resolved a very confusing issue after I had been trying to resolve it since May 2022. She was patient, kind, and obviously a great problem solver. She's a gem and I hope T-Mobile treats her well and holds on to her! Thanks again Alma!!
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January 2023 by Tami Gaertner
Came in today to change over to T Mobil & get new phones for my husband & myself. Marisela took great care of us! It was a very good experience & I highly recommend this office. Thank you again!
