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August 2024 by Brian C
I was just there over the weekend and as has always been the case I received outstanding customer service. I interacted with three different employees and all went above and beyond what you have sadly come to expect in today’s retail experiences.
Well done!
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August 2024 by Beth Noffke
No one here knows how to cut wire or use equipment. 5 employees to cut a 75 foot piece of wire. How is that even possible.
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July 2024 by Brent R
Great customer service, friendly staff, clean store. I always have a good experience at the Menards in Tinley Park.
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July 2024 by Laurell S
They always ask you are you satisfied and on return things that you have to return which I saw them have to do. They will refund you so and they do take certain coupons but not late coupons. So have a great day shop man. They got plenty of shopping big stores and they have wheelchairs that you can ride around the store. Assuring
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July 2024 by Anthony Smith
Very large facility. Easy pick and pull landscaping needs.
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June 2024 by EXTREME STORM SOLUTIONS
Warning!! Warning !!! ⚠️ This is by far the worst Menards out there I recommend you go to Crestwood they treat you like a customer. The manager here is like 16 years old he don't know what's going on especially the boogers on his face.
They give you a rebate they want you to carry around so you lose it but you can't take a picture of it and have it scanned? I asked the lady do you keep the card she says no so what's the point of me carrying it around? They have no answer lol stay away from this place warning stay away
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June 2024 by Victor Ramirez
Today (05/18/2024) at the Tinley Park, Illinois store, was the 2nd time I have felt prejudiced against with a cashier/Front End employee. Before running to my local Chicago, IL location, I checked online on which store had larger wire shelving units. Tinley Park had three. So I was going to return the three I purchased in Broadview, IL since they were less shelves for the larger units in stock at Tinley.
Note: These were not opened.
Got to the store, proceeded to Customer Service and presented my receipt.
Guadalupe asked "was there anything wrong with them?".
I promptly told her "the shelving won't fit where I need them to go". I then showed her that one of the boxes had a gouge and was there when I picked up the three from Broadview.
She scans each package, goes to the terminal and says "you'll be getting $263.97 back to your Discover." Told her "cool".
Guadalupe then says "Wait" and walks over to the 3 boxes with a pair of scissors. She's now opening up each box. Asked if she needed help - she says "I got it". Then I reiterated "they were not open". Another minute or two of her stuggling with the scissors to check the boxes.
She now proceeds to ask another Front End Customer Service person (older blonde/grey haired woman) to come over and now that person asks me the same question "was there anything wrong with them?" And I reply, just like I told her, they don't fit and I haven't opened them.
She quickly retorts, "Now I'm asking". She enters something on the register and walks towards the 3 boxes. I asked her which direction is Garden. She doesnt turn around and basically says "That way" with her body.
In the past 26 years that I have patronizing Menards in Illinois, Indiana and Wisconsin, this is second time I have felt like I was doing something wrong. In the sense that I can be at any other Menards in the Midwest and have NEVER been spoken back to like that. I have NEVER had Customer Service tear open a package - that was sealed by the Manufacturer - in front of me.
I did speak with Jeff the General Manager before leaving with another large purchase (over $700 in storage bins to help us contain items we lost due to our basement flooding). This is exaclty what I needed this morning. To be harrassed by Customer Service.
Going back to the Front End Customer Service employee (middle aged, blond/grey hair) Back in 2008 Black Friday (which was the LAST time I visited the Tinley Park location I picked up 2 Lincoln Logs tins, Disney Ball Bouncers and a Black and Decker screwdriver. All of the items were doorbusters/limited time before 12 noon I believe.
Once in line - this same woman (from Customer Service 5/2024) would not ring me out in (2008) since I had two Lincoln Log tins.
She said they were limit 1. The funny thing was that the patron in front of me had four tins. I told her to get the manager and she just stands there. My friend was with me and he basically said "I'll purchase it to stop your tantrum:"
I wlll not visit the Tinley Park, Illinois location in the future. The odds of getting the same bigoted cashier 16 years later is uncanny yet sad on the appearance of the store.
I am done. Please someone from Corporate read these reviews!
Thank you for having great locations like Broadview, IL, Evergreen Park, IL, Chicago, IL, Hodgkins, IL and Cicero, IL where they know how to treat someone with respect.
UPDATE: Corporate reached out; told me to contact the Tinley Park General Manager. Sent a copy of complaint. Still waiting for a reply (05/27/24 Nothing)
UPDATE #2: June 5, 2024. Still no reach out from Management. Menards Corp. are you rea
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May 2024 by Andrew Alarcon
Long lines. Total Inconsistency across the board just lug your bulky items around! The hoops and bounds you have to go through for people not to answer department phones to make a pickup at the yard is unreal. Every quick trip to this location turns into an unenjoyable half day spent at best.
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April 2024 by Kurt Neitzke
Who puts coats away in April. Why are there shorts out? It’s cold. Get your act together.
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April 2024 by Mark Withrow
For the most part I like Menards, but someone needs to explain to me why the hand dryers in the men’s bathroom have such little power. You are a “home improvement “ store.
There is nothing more gross than using the door handle that is wet and hoping it from washed hands rather than the alternative.
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February 2024 by KAYETAN S
All what I need is there.
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February 2024 by Sethan Dotts
I'm watching
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February 2024 by Janell
I was having plumbing issues, spoke with Brandon very helpful fixed my issue
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February 2024 by Kevin H
I order all my online orders to this store. It is one of the largest Menards in the area and they are cheaper than the Crestwood store with the extra tax they charge. Staff are helpful and the store is clean.
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February 2024 by Steve S
Store seems older and more run down than other Menards. Short staffed and had long wait to checkout.
