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June 2023 by Nuked _Oreo
I recommend just purchasing your cap and gown if needed, I purchased a 2X hoodie to sum up my problem: It's essentially a glorified crop hoodie raising one of my arms or both, the hoodie only comes to midway. My usual size is an extra large, and I decided to size up, just in case, and clearly, that wasn't enough. I also purchased 2 shirts. Both shirts, luckily, did not have the same problem as the hoodie, but I'm still disappointed because I got a graduation package, and that was over $150 to purchase. I also wouldn't recommend purchasing a grad pack unless you know you're gonna be wearing your senior merge.Included in the grad pack that I purchased were two shirts, a hoodie,2 tassels, my cap and gown, and a draw string bag along with a key chain. The shirts are both different colors, btw.
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June 2023 by Dr. Ronald Wellman
Scammers! They made us pay $50 cash (would not accept any other form of payment) for a graduation gown and wouldn't give a receipt. Looks like we just bought some of the rude and unfriendly employees lunch. Nom nom nom
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February 2023 by Cristy Zupancic
Customer service is not helpful. They screwed up my order and will not fix it unless I pay extra. I would not recommend and will never use them again.
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May 2022 by Karina Chalupa
Horrible company. Never got my ring. Plus the guy that gave me my cap and gown was extremely rude. Horrible cheap service.
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May 2022 by Shannon Fagiano
So again this year the kids do not get their yearbook until August!!! Wth. Come on. Do better
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July 2021 by Nicholas Wilkerson
ring was definitely not sus
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April 2021 by Home run hitter
Small store nice to look at what your gonna buy in person. Ladies we're extremely helpful!
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January 2021 by Joe Maskel
No matter how others think. I'm grateful for Jostens. I'm replacing my Class ring that was stolen. They are doing their best to duplicate the actual ring after 38 years of my first ring. As for not receiving your items. It's not just Jostens. Almost every company is having issues with the pandemic. Plus a lot are still working from home. I also believe supply is low due to the same reason.
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June 2020 by Amy McGraner
I ordered 2 t-shirts in May and received a notice with a tracking #. That package was supposed to arrive June 9. It never has. I called this morning to see about tracking it and I was told that Josten's doesn't do that any more. It is up to the customer to work it out with the post office and UPS. Never, never again.
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June 2020 by Giancarlo Peregrina
I tried calling them in order to return a cap and gown, they will leave you on hold for 2 hours !!! No one answers here. Despicable, ABSOLUTELY DESPICABLE, I want a refund as soon as possible because clearly they lack in what they're doing...
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May 2020 by Kelly J Regan-Howard
Garbage. Screwed up my sons senior photos 4 years ago... refused a me refund for the top package and i got 2 garbage head shots. Now with my daughter we got three of the 13 items... None of them being announcements. They had the address screwed up been trying to get that fixed since January. Didn't fix it til April when my husband talked to corporate. Corporate said they were reprinting and shipping them to us. That's been a month now. Can't get through at all been trying for weeks... just get the recording. Today I have so far been on hold for 3 Hours and 30 MINUTES... still NO ONE has answered the phone. This is eveey single time! So incredibly unprofessional. Talked to TInley and get a run around and told we can't get our stuff and never will!!!!! IGNORANT, RUDE and TERRIBLE SERVICE!!!!!
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March 2020 by Xiomara Ramirez
This company was at LOYOLA UNIVERSITY Chicago misinforming and giving false information to us in the SOCIAL WORK Graduate Program. I was told during the GRAD fair that with a purchase of a ring a free replacement in case of loss was included. I now realized that in order to make a sale I was lied to. I called today because I lost my ring. After explaining to the customer service representative that I was misinformed and I was going to talk to LOYOLA MSW program regarding this matter she responded “you can call whoever you want but your replacement is 200+ dollars”. I spoke to a supervisor and nothing was resolved. I will email LOYOLA and the president of the The MSW program. Loyola is a nationally renowned school and this company is not a company that LOYOLA should be partnering with.
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November 2019 by Erin W.
i brought my class ring in for a simple resize on 10-18-19 still waiting to hear when its gonna be done its been almost 2 months just to send out a ring get it resized and send it back really it shouldnt take almost 2 months or any longer still waiting for them to call me and tell me when itll be done ridiculous its taking this long to do for a simple resize and this is now the 2nd time ive had this ring in for a resize
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July 2019 by Megan Robinson
I'm actually disappointed in the quality of my college graduation necklace I got from Jostens. I didn't order through Jostens for my high school graduation. I went into an actual jeweler. That ring has lasted me 4+ years with barely any hardship into the ring even wearing it daily. But I had my necklace from josten for maybe 2 months and the gold has already worn off.. unfortunately I will not being wearing my necklace to show off my greatest accomplishment. When I have enough money I'll be going to another place to get my college graduation necklace.
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June 2019 by jill williams
I ordered a class ring special that included the cap and gown. I spent over $400 on a ring that looks like its worth less than $50. As my son goes to get his cap and gown says was never ordered the cap and gown and that the special was only available if you ordered over the phone. The paper work nor the website advised difference between ordering online or over the phone. After several phone calls was told that now I have to pay $50 for the cap and gown. FALSE ADVERTISING and horrible customer service!!!!!!!!!!!!!!!
