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August 2024 by EXTREME STORM SOLUTIONS
WARNING!! WARNING!! WARNING!!
Jim will take your money and not help you !!!! watch it he screwed our client out of a lot $$$
He will refer you too the claims department instead of helpingyou
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July 2024 by Alex Benison
Great customer and engagement and management. I called just to get a couple answers about home insurance in order to make an accurate decision. Jim Fuentes not only was very knowledgeable but very understanding and allowing me to have space to think on the decision of insurance. Overall great experience.
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July 2024 by brian jones
This is a great office. I spoke to Daja she responded in a timely manner and got the job done.
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July 2024 by Sharon Cail
Great agent! The ladies that work here are so understanding and knowledgeable good service
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May 2024 by Lu anne
These nice posts about Jim are from people who pay a great deal of money for insurance products. His "niceness" is an act. In real life this man is rude and ignorant. He is the male version of an out of control "karen". If these clients saw his behavior last night when dealing with prowess canine on oak park, you would be horrified. PROWESS CANINE has permission from a tenant in the building to use the parking lot for outdoor dog training after the business hours of any business in the building. He watched on video and then got over to the parking lot in his little "Tonka truck toy car" and proceeded to go off on the trainers running the dog class. When the trainer tried to have a polite exchange it was not possible for this "little man". He then proceeded to verbally be aggressive to the class attendees.
What he should have done is go back and speak to the lady who gave permission to prowess.
Guess when you were monitoring your cameras video feed you found this neighborly gesture intolerable. Mr. Oak park...I don't think so.
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March 2024 by Matt Fleischer
Wish I cancelled sooner. It seems no one is there to answer the phone. NOT OPEN ON SATURDAYS EVEN THOUGH THEIR GOOGLE PAGE SAYS THEIR HOURS ARE 9am-1pm. You leave messages for call backs and will never hear from this office. I called to have my mortgage insurance cancelled and refund the money back to my mortgagee. They send the check to me giving me another chore. They’re quick to take your money but slow to ever help you.
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January 2024 by Luke Novy
I have been calling insurance companies all day getting quotes, getting nowhere, and them I spoke to Nikole she was amazing, she went above and beyond for me, to make my experience painless. I would definitely recommend asking for her if you are shopping for insurance. Amazing customer service. ??
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January 2024 by Irene Moreno
Office staff are incompetent.
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January 2024 by Terrence Campbell
I have been with Jim Fuentes State Farm since 1983 and in the over 40 years he and his staff have provided for my family and me exceptional service
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December 2023 by Craig Majdecki
Nikole from Jim Fuentes office worked with me today on some issues with my account and followed up with the different teams on her end to resolve the issues today and was pleasant and understanding throughout this experience. I enjoyed working with her.
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October 2023 by Jodie Bowen
Very friendly Agent and staff is super helpful.
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September 2022 by James Murray
Great people here
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September 2022 by krissy paradiss
They are the best and always there for u!!!!
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March 2022 by Alexis Moned
Jim is a very funny guy always had you laughing when he comes in. Marge is always wonderful been dealing with her for 34 years.
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September 2021 by SC Mendoza
Worst service
