-
October 2024 by Tre G
Problems, problems, problems!!! So 7 days ago, I noticed I wasn't getting any purchase alerts, the app also wasn't showing 95% of my purchase withdrawals or deposits. I called customer service after 3 days and asked what was going on. I was told to contact the merchants it must be an issue with them . I stated these are major merchants I make purchases from regularly. AFTER I said that's ridiculous, the common denominator is Old National, the customer service agent FINALLY admitted that they have been having some issues with the online banking and app!!! WHAT?!?!!
They wasted my time during this phone call by suggesting I contact merchants knowing full well the issue was on their end!?!? Then today, a full 7 days after the issue started, I recieved a mass email from the CEO saying they are having issues with their online and app. Wow! This bank has been terrible since the merger. What a disgrace. I miss First Midwest Bank!!!!!
-
September 2024 by Sherry Deringis
Everyone was so nice. Covered my questions and requests. Thank you
-
September 2024 by Randy Jasien
The drive thru ATM machine is horrible. It has only worked 2 times out of my 8 recent visits for cash. Errors include: keypad not working for pin, withdrawal being unavailable (like, why?), touch screen not responding, and it asking to re-insert my card. It does a good job of frustrating me enough until I decide to just abort and go to the one off 80th ave...and that one us inconsistent too...
-
June 2024 by YF X
One of the worst banks from my experience.
-
May 2024 by Anon ymous
Very curt customer service. I dont know how taxing it is to work at a bank; would a simple "hello" or an acknowledgement really send you over the edge? If this is how you treat customers I can only imagine how you treat my money. First Midwest was far better in every aspect
-
April 2024 by Cerise Adams
I have some accounts here and their banking services are decent. However, every time I come in the loud blaring rock music is very unprofessional and a turn off for a bank. Perhaps play some music a little more soothing and agreeable for your total customer base?
-
December 2023 by David Greenhill
This location on oak park avenue is a complete joke. Every single time I go in to do a transaction at the teller, it takes 30 plus minutes to even get up to the teller. Ridiculous.
-
November 2023 by Cindy Wolf
It's been my bank since 1st Midwest bank opened @ their location
-
October 2023 by T
No restrooms for customers. Yikes!
-
June 2023 by Diana Hall
Worst bank ever. Never had a problem with First Midwest Bank in 20+ years. Old National doesn’t even answer the phone.
-
May 2023 by Julia L Lucas
Lisa Karl and Catherine are the best. They are so friendly, caring, problem solver, full of smiles ?..Thank You for All You Do, Esp For Me, Julia Lucas ?..Awesome Girls
-
March 2023 by K
No restrooms for customers. Yikes!
-
January 2023 by Starlet Culp
Been trying to reach for 8 business days as my ex-husband (a client) died. On hold for hours, left voice mails, emails no one calls me back. I live 5 hrs away so can’t stop by. OLD NATIONAL BANK HAS NO CUSTOMER SERVICE! WORSE BANK EVER!! SO SAD THAT FIRST MIDWEST BANK WAS ACQUIRED BY THEM. LOVED FIRST MIDWEST BANK. DO NOT USE OLD NATIONAL BANK!!!
-
September 2022 by Patleo
I used to love First Midwest Bank. I was with them since they took over the previous bank. Since the Merger with Old National, it's horrible! First off, during a merger, perhaps it'd make commonsense to have additional employees. I'd been to every branch over the last few months trying to open a new acct. I already have several. Every Branch sucked with crabby people. 1 teller. I banker. Long lines. I figured I'd go to this Branch yesterday. Once again, only 1 teller. 8 people in front of me. Waited forever to just make a deposit. The good news, this teller was pleasant. I had also signed in to see a banker to open a new acct. I sat there & the woman in front of me said she'd been waiting over an hour. And like me, she's been trying to see a banker for months! The ONE banker finally finished with a customer. Then we sat & waited about another 15 mins, as that banker talked on the phone. Another banker came in & I told the woman at least there's 2 now. That one sat fumbling around. Drinking her drink. So now 2 bankers & nether of us being helped. The other woman told me she had accts at Bank of America & was going to switch everything over to them due to the issues at Old National. I took her advice, left after wasting a lot of time here. Went to Bank of America. Was greeted by 2 friendly people as soon as I walked into the bank!! I almost fell over. I waited about 5 mins b4 seeing a banker as I spoke to pleasant employee/greeter. What a d difference!! I too will be pulling out of Old National!!Old National...your starting off on a very bad foot. A lot of first Midwest employees quit. When I was at BOA they told me they've had so many Old National customers coming in to switch over & said they can't believe the stories their hearing about Old National. Very disappointed.
-
September 2022 by Andrew Salata
Since the merger, the service has been horrendous. Closing all of my accounts and switched banks. First Midwest always had good service and rarely had long waits. Not the same with Old National.
