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January 2024 by Matt Resler
Great experience! Everyone was easy to work with. Good honest advice! Would tell others to visit this shop.
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January 2024 by Lisa Banos-Cruz
The staff is friendly, helpful and honest.
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January 2024 by Delores Hampton
I really respect the mechanics here.. they are honest, informative and thorough.
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January 2024 by C. McC
I received great customer service from the Tinley Park location. Ken provided excellent customer service!Kim provides great customer service as well. I had no issues changing my appointment date and having my repair completed. I originally went to the Orland Park location and was quoted $59.00 to replace my driver side brake light bulb on my 2009 Ford Edge. I found that price unreasonable so I declined the service at the Orland Park location. I called Tinley Park and received a reasonable price to replace the bulb. I took it in and had zero issues getting my brake light bulb replaced. Again, Ken displayed excellent customer service. He was very friendly, professional and provided me with great updates as my vehicle was being repaired. Five stars all around for the staff at the Tinley Park location!
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January 2024 by Kyle Kuczwara
Brought my vehicle in for a wheel bearing replacement. A minor issue occurred during the repair, but Tim the manager was able to obtain a loaner vehicle, and fix the problem. 10/10 highly recommend Firestone store # 15091! Thanks to Tim and his staff for getting me back on the road in a timely manner.
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January 2024 by G. Alan A.
Not mechanics, no diagnosing problems here. Just change parts and hope for the best. Went through about six starter motors with this crew before they figured out the problem was a bad connection. Do yourself a favor, wave when you drive by BUT whatever you do ...keep going.
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January 2024 by lester hare
Fast service and we will come back here
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January 2024 by Josie Sheehy
The staff is very courteous, friendly, and knowledgeable. They provide excellent service and don't try to sell me unneeded service.
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December 2023 by Keith Daly
Tim , Kim , Charmaine have been very thorough in work that was needed for my car , all specific work was documented on work order and everything was explained and I have never had a issue with this Firestone and I am happy with all work performed at this facility.
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November 2023 by Lawrence Blackful
I was told they accept walk ins and no appointment was necessary but when I drive 30 mins for a tire they tell they can't do it. And they can't transfer it to another location. If you don't have people to service cars at 1 in the afternoon then you should probably close the store!
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October 2023 by Chassitte Cobb
The guys were the best and got my car in and out. I will be back
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September 2023 by judy harris
Excellent service. Tim went above & beyond to get the work I needed completed. Had an alignment done & my steering is like new. Will definitely be returning.
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September 2023 by Jim Moran
Called this location on a holiday weekend looking for two tires, Tim had me back driving in no time. Awesome service and great prices. Would highly recommend.
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September 2023 by Bobby M.
These guys are whack! I bought tires from them numerous times for multiple cars. I go 15 min before they close and they were all hanging out in the garage. I ask for air and he tells me they're closed and can't help. That's unacceptable. Poor service when the landscape of retail is on the decline with a lot of competition. If HR or corporate get this, I went in on Friday, September 1st at 6:45pm.
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August 2023 by Rose R.
I have been going to this Firestone for 10+ years & they have always been extremely reliable & responsive with very clear instructions with what's going on with my car. I am especially writing this review because I brought my Jeep in yesterday because my steering wheel was very shaky when driving on the highway while braking. I worked with Kim who was absolutely OUTSTANDING! If I could give Kim 100 stars I would! She explained everything that needed to be done for me to have a safe drive very clearly & was so patient with me! When I picked my car up the next day she went over everything they did in great detail & made me feel so much better that I now know I have a safe vehicle to drive. Thank you so much Kim!
