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February 2024 by Sarah P.
Manager Stephanie, and staff Maddie, racially profiled a Black woman at this store on 02/22/24. Terrible customer service and terrible management. Do not spend your money here
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February 2024 by Ashley C.
Hi all, I wanted to share my story of racial profiling at the Family Dollar at 7901 171st Street in Tinley Park. I was targeted by "manager" Stephanie and another white cashier, Maddie. I came in to return a fisher price puppy and a 3-pk of sports balls that my son received, Friday 2/16, for his 1st birthday. I did not have a receipt since these were gifts. When I walked in, Stephanie saw the two toys in my arms. I asked for a no-receipt return. I explained that they were gifts. The return was processed as a gift card for store credit, however Stephanie asked Maddie to check her texts. Maddie read the text message, and then asked me if the reason I didn't have a receipt was because I left without paying for the items?! Confused by her nerve, I asked what was going on. I was told someone stole similar items on Saturday 2/17 in the 1pm hour. Stephanie abruptly left to go look at the tapes. Instantly I became upset that I, a random customer, was being accused of stealing. Luckily, I had a timestamped photo of my son opening the toys on Friday 2/16. Otherwise who knows what would've happened. While Stephanie went to look at the tapes, I showed Maddie the timestamped photos in my phone of my son opening the gifts Friday 2/16. Maddie told Stephanie that I have pictures, so it wasn't me. Neither one of them apologized. When other patrons asked what happened, I said racial profiling, which the workers denied, stating that someone stole Saturday. I asked Stephanie, "so a fat, short, black woman with an Afro puff stole from here on Saturday, really?" She had no reply of course. I am a naturally quiet, introverted woman so this was a highly humiliating experience for me. Once they gave me the gift card, I was going to grab a box of diapers to just get rid of it, since I'm not a normal shopper. I called my husband upset and he told me not to spend any money there and to just leave the store. I left the store shaking and cried all the way home. I highly doubt that if a non-black mom came in with a no receipt return, she'd receive the same treatment. I am embarrassed, and was humiliated for no reason. I don't shop at family dollar but a few times a year, as they aren't known for their customer service. However, this is the worst treatment I've ever received in my life.
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February 2024 by Percy Olive
Great location and a lot of things are available.
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July 2023 by Hannah Doyle
Every time I come to this location, I always receive good customer service from David. He’s super sweet, and you can tell he’s all for customer service. He described to me which clothing items and food items would be on sale which were super helpful to my total. Thank you so much David because good customer service is hard to find and he definitely exceeded good customer service! I pray he goes far in life.
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May 2023 by Mehal Z.
I would give a zero if I can the cashier stole my card and spent over $150 and when I called they said it is my problem
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April 2023 by Sharon Robb
Tinley Park Family Dollar it's 8:20 a.m. and no one has opened your store. You've lost quite a few customers.
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March 2023 by Mohammed A.
I would give a 0 if I could there all so annoying and wont let you shop if you are and they treat kids like shit in a toilet and the place reeks of weed
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March 2023 by Nadia K.
I would leave a zero if I could the so called manager Tameka Harris was rude and yelled at me because she wouldn't honor the coupon that was on the shelf because she claimed that she forgot to take it off the day before and said that if I had a problem with it then I could go grab it off the shelf for her, I told her it was extremely rude and she said she didn't care. I even asked her if the coupon ended why is it still in my app and she said she didn't give a crap and she would go back and forth with me all day and that no matter what she wasn't going to take it. I then left the store and walked back in 2 minutes later because I forgot something just to hear the so called manager talking about me to a customer.
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February 2023 by Antarius R.
Best to shop for cereal paper cups chips. I also like to reload here their maximum is $150. I also like to shop here for the meatloaf chicken and chef boy Arden spaghetti and meatballs. A great find and even better deal than before.
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February 2023 by Harriett Smith
I ordered a specific item and was sent something completely different staff was wonderful
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January 2023 by Mary Brown
There was time when this store was the best now it is the worst. The clerk wad extremely rude so I left a cart fill with items and went to Dollar Tree .
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January 2023 by Paul Smith
12/27/22 There are deals too be had. Definitely get the app and clip coupons. I got 7 twelve packs(Pepsi and Dr Pepper) of pop for $21!
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November 2022 by Blessing Onuorah
I love this family dollar store, very easy to locate, good staff, clean environment, nice items
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November 2022 by kathie sterns
It's a clean store, but terribly understaffed.
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October 2022 by Jim F
This should be a 0. I was in two days ago and was at check out, I attempted to use apple pay and the clerk was very polite and nice and told me the apple pay on her register was not working. I unfortunately did not have cash or a credit card with me. She told me no problem. The register next her was functioning property. She just needed her manager to open it up. The manager was having a discussion with a Red Bull sales rep near checkout. The cashier politely excused herself to the manager and asked her to open the other register for apple pay. The manager went off on the cashier in front of me and the Red Bull rep. Myself, the Red Bull rep and most importantly the cashier was embarrassed and uncomfortable. I told the manager there would have been a better way to handle the situation so as not to make her employee look bad. This manager has no business being a boss. I apologized to clerk and took my business elsewhere
