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March 2024 by Ruby Arroyo
Great store amazing helpful workers
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March 2024 by Pablo Kz
Clean store, allot of Pokémon cards!
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March 2024 by Ashley C
I wanted to share my story of racial profiling at the Family Dollar at 7901 171st Street in Tinley Park. I was targeted by “manager” Stephanie and another white cashier, Maddie.
I came in on 2/22 to return a fisher price puppy and a 3-pk of sports balls that my son received, Friday 2/16, for his 1st birthday. I did not have a receipt since these were gifts.
When I walked in, Stephanie saw the two toys in my arms. I asked for a no-receipt return. I explained that they were gifts. The return was processed as a gift card for store credit, however Stephanie asked Maddie to check her texts. Maddie read the text message, and then asked me if the reason I didn’t have a receipt was because I left without paying for the items?!
Confused by her nerve, I asked what was going on. I was told someone stole similar items on Saturday 2/17 in the 1pm hour. Stephanie abruptly left to go look at the tapes. Instantly I became upset that I, a random customer, was being accused of stealing.
Luckily, I had a timestamped photo of my son opening the toys on Friday 2/16. Otherwise who knows what would’ve happened.
While Stephanie went to look at the tapes, I showed Maddie the timestamped photos in my phone of my son opening the gifts Friday 2/16. Maddie told Stephanie that I have pictures, so it wasn’t me. Neither one of them apologized.
When other patrons asked what happened, I said racial profiling, which the workers denied, stating that someone stole Saturday. I asked Stephanie, “so a fat, short, black woman with an Afro puff stole from here on Saturday, really?” She had no reply of course.
I am a naturally quiet, introverted woman so this was a highly humiliating experience for me.
Once they gave me the gift card, I was going to grab a box of diapers to just get rid of it, since I’m not a normal shopper. I called my husband upset and he told me not to spend any money there and to just leave the store. I left the store shaking and cried all the way home.
I highly doubt that if a non-black mom came in with a no receipt return, she’d receive the same treatment. I am embarrassed, and was humiliated for no reason.
I don’t shop at family dollar but a few times a year, as they aren’t known for their customer service. However, this is the worst treatment I’ve ever received in my life.
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February 2024 by Sarah P.
Manager Stephanie, and staff Maddie, racially profiled a Black woman at this store on 02/22/24. Terrible customer service and terrible management. Do not spend your money here
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February 2024 by Ashley C.
Hi all, I wanted to share my story of racial profiling at the Family Dollar at 7901 171st Street in Tinley Park. I was targeted by "manager" Stephanie and another white cashier, Maddie. I came in to return a fisher price puppy and a 3-pk of sports balls that my son received, Friday 2/16, for his 1st birthday. I did not have a receipt since these were gifts. When I walked in, Stephanie saw the two toys in my arms. I asked for a no-receipt return. I explained that they were gifts. The return was processed as a gift card for store credit, however Stephanie asked Maddie to check her texts. Maddie read the text message, and then asked me if the reason I didn't have a receipt was because I left without paying for the items?! Confused by her nerve, I asked what was going on. I was told someone stole similar items on Saturday 2/17 in the 1pm hour. Stephanie abruptly left to go look at the tapes. Instantly I became upset that I, a random customer, was being accused of stealing. Luckily, I had a timestamped photo of my son opening the toys on Friday 2/16. Otherwise who knows what would've happened. While Stephanie went to look at the tapes, I showed Maddie the timestamped photos in my phone of my son opening the gifts Friday 2/16. Maddie told Stephanie that I have pictures, so it wasn't me. Neither one of them apologized. When other patrons asked what happened, I said racial profiling, which the workers denied, stating that someone stole Saturday. I asked Stephanie, "so a fat, short, black woman with an Afro puff stole from here on Saturday, really?" She had no reply of course. I am a naturally quiet, introverted woman so this was a highly humiliating experience for me. Once they gave me the gift card, I was going to grab a box of diapers to just get rid of it, since I'm not a normal shopper. I called my husband upset and he told me not to spend any money there and to just leave the store. I left the store shaking and cried all the way home. I highly doubt that if a non-black mom came in with a no receipt return, she'd receive the same treatment. I am embarrassed, and was humiliated for no reason. I don't shop at family dollar but a few times a year, as they aren't known for their customer service. However, this is the worst treatment I've ever received in my life.
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February 2024 by Percy Olive Jr
Great location and a lot of things are available.
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February 2024 by Percy Olive
Great location and a lot of things are available.
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July 2023 by Hannah Doyle
Every time I come to this location, I always receive good customer service from David. He’s super sweet, and you can tell he’s all for customer service. He described to me which clothing items and food items would be on sale which were super helpful to my total. Thank you so much David because good customer service is hard to find and he definitely exceeded good customer service! I pray he goes far in life.
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June 2023 by Kathleen Orszulak
Go there alot.
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June 2023 by Eyad “Abu Emran” Shalabi
Super friendly and helpful staff. I love my neighborhood Family Dollar.
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June 2023 by Susan Hogan
Out of balloons that were shown on the wall!
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June 2023 by Cari Bleifield
Great staff and convention
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June 2023 by Vince Musiorski
In and out !.
Small purchase
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May 2023 by Mehal Z.
I would give a zero if I can the cashier stole my card and spent over $150 and when I called they said it is my problem
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April 2023 by Sharon Robb
Tinley Park Family Dollar it's 8:20 a.m. and no one has opened your store. You've lost quite a few customers.
