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July 2023 by Dean West
Lost power on Thursday afternoon, have received 8 text messages that power would be restored on Sunday @ 12:15 pm. It is now Sunday @ 1:10 pm and still no service. Ameren is not transparent at all on what is going on due to their monopoly.
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January 2023 by William Vice
Had a 578 dollar bill to pay,paid 400 of it a week ago,,gonna call today to pay off the rest and get a call from ameren saying I'm getting shut off for 178 bucks...Not very Happy with Ameren and there customer service and how petty they are ..
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January 2022 by Ronald Price
Paid by check. It didn't get cashed before I was sent another bill, stating that I owed past due month and that month both. I paid the full amount, after placing a stop payment on the first check. My double payment was accepted and cashed. Next I received a notice of return payment, and a threat that if it happens again, I will be coded and have to pay cash only. I am told this standard practice and it doesn't matter what happened.I feel that an investigation might have shown that it wasn't my fault that the check wasn't cashed, therefore I shouldn't be threatened or possibly forced to pay cash only.
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January 2020 by Anthony Pruitt
They just recently did some work on the power lines near my house today and when they were done and turned the power back on my window airconditioner unit was not working at all because of the surge of electricity that went from the power lines to the plugin fried it's circuits and I live in a very old house that has no central heating and air conditioning system in it and has a boiler system for the heating.
