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August 2022 by Jay 22
Bought 4 PW plants from Amazon. Delivered on time and appeared very healthy. Order 2 plants direct from PW site, they ship with FedEx. In typical FedEx fashion, plants arrived 7 days after the expected delivery date dry and almost completely leaf-less. Will try to salvage plants. Won't order again while they use FedEx.
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July 2022 by Sarah J.
What everyone is saying is true. I wish i had read these comments before i made a purchase. The flowers they show on their site are no way reflective of the real color, condition, and size of the flowers you get. They sent me flowers that were half dead and the wrong colors. I tried to call to get a refund and they were very shady. One person named Cindy (or Sandy) told me she was the manager in customer service, i asked if she would process the refund since they sent me flowers they sent were not what was shown on the website. She told me she other things to do and was busy and would get back to me. I sent them pictures of the flowers and they tried to explain the huge discrepancy by making excuses. Never order from these crooks!
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May 2022 by Jennifer S.
I have been an avid and skilled gardener for 30+ years. I ordered my plants from Proven Winners this year for convenience and ease of searching all of the local garden centers to build my planters. I ordered early to ensure my shipment arrived in time for spring planting. After paying exorbitant shipping my plants arrived in pathetic condition and were not thriving. I wrote to PW's and they recommended trimming back the dead growth, replanting and fertilizing which I did. After a week the plants were still failing and they asked for more pictures. They refunded 4 of the 8 plants I purchased because they wanted pictures of each dead plant. Their 'horticulturist' stated my soil was old. This company spends a tremendous amount on advertising quality, beautiful specimens but what is actually received is decaying, dying plants. What a huge waste of money and time. I went to the local garden center and purchased high quality, thriving plants at $8.00 a piece. What a total disappointment. There is no Winner here.
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April 2022 by Leonard J.
I pre-ordered 2 peach quince plants through PW online site, the plants received after 2 months but the plants too tiny is size (less than 4 inches) and weak. a branch from a plant already broken during shipping too. I paid $22.49 + shipping per plant. Meanwhile I bought PW 2 gallon fully grown quince bush with full of flowers (22 inch ht) for $12.49. I brought this to the attention to the customer care of PW, with photos of plants and receipts but they even not ready to replace the damaged plant or try to justify the high price they are selling. Their advertisement is very colorful but customer service is very bad. I never order anything directly from PW online.
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October 2021 by Jay sleeper2
Bought 4 PW plants from Amazon. Delivered on time and appeared very healthy. Order 2 plants direct from PW site, they ship with FedEx. In typical FedEx fashion, plants arrived 7 days after the expected delivery date dry and almost completely leaf-less. Will try to salvage plants. Won't order again while they use FedEx.
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August 2021 by Shama B.
I wish I had read reviews before ordering online. My hardy hibiscus ballet slippers arrived broken, a week delayed in transit. All I got fro. Them was plant it water it hope it recovers. Super disappointed. I know they have great plants in local garden centers but I will not be buying from them.
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May 2021 by Shanon N.
Soooooo sad, because I'm all about proven winners, supertunias, superbells, superbenias.... But, PROVEN WINNERS, if you can't handle the shipment to Cali SAY SO! We pay! Don't send them forever in a box, if they get to us in sambles! So sad and disappointed!
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April 2021 by Debbie M.
I ordered two batches of Supertunias. I have heard it is difficult to ship. However, when I received them they were in excellent condition. There was not one bloom that had displaced. Everything was packed beautifully. I plan to order again. Thanks
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April 2021 by Julie T.
I ordered directly from Proven Winners. Last year my order arrived with full gorgeous flowers. This year not so much. They were packed horribly and plants chopped back to stubs. Dirt every where. They are in such a condition, that I might have to repot each one and nurse them along before they will be strong enough to go into the garden. I watch Youtube channel, Garden Answer, they are sponsored by Proven Winners. Her unboxing are beautiful condition plants. Mine were nothing like that. Proven Winners is a joke charging that much for plants. Never again!!
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January 2021 by Intessar Youkob
It's nice place
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September 2020 by Melissa S.
I ordered a Molly butterfly. It was sent in a HUGE box but not foil wrapped or protected at all. The TINY plant that I paid a FORTUNE TO SHIP arrived mostly dead and I WANT MY MONEY BACK. Never will I buy another Proven Winners ANYTHING. They have lost me as a custoner
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July 2020 by A C
Great experience. I ordered a bunch of plants some of which had been listed, in error, as available on PW’s website. I received a personal telephone call from a manager-type apologizing profusely for their error. My money was refunded immediately. The plants that were available shipped at the scheduled time and arrived in perfect shape. I’m really impressed with both the customer service and the quality of the plants. Will definitely be ordering from them again!
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June 2020 by Savita K.
I had bought honeysuckle plant years ago. every year it would bloom but the blooms weren't fragrant. Every year I would think that this year I will have fragrant blooms but never did. Over the years I had forgotten where I had purchased this from. When I uprooted the plant to get rid of it, it had tag from Proven Winners. I have attached the picture. Also, when I researched about honeysuckle, it did mention the non-fragrant species have a hole which can be seen when the stem is cut and it is true with this species. When I informed this unprofessional business to Jeanine Standard of PW she wrote," We are sorry to hear about your disappointment, but I have this vine in my garden and have noticed the scent each year. It may not be as strong as the honeysuckle scent you experienced with another type of plant. But the scent is noted on our plant information page, and I have also experienced it."
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June 2020 by Janney Swaray
I ordered something 26 days ago and it was just sent and a tracking number provided today. Are they serious after paying 30$ for shipping. BS they must have potted the seedlings when I ordered it. I won't be ordering again.
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May 2020 by Cookie B.
My review mostly has to do with their customer service. I have bought Proven Winners products at my local nurseries and have been very pleased with their products. So, in this year of the pandemic, I turned to them online to purchase hundreds of dollars worth of plants because I could see that we were going to be in lockdown and gardening was one of the few pleasures I was going to have. The first order arrived and the packaging was great but some of the flowers were puny. They were begonias that I ordered for my window boxes and I have never had a problem with begonias so I assumed the puny ones would make it, but they didn't. After 2 or 3 weeks they died. I'm convinced it was because they were unhealthy to begin with. I was communicating with customer service about another matter when I decided to ask if there was a possibility they could replace the 2 dead begonias. I was told to send pictures, which I did. Then I was told that no, they would not replace them! No reason given! WTH, I thought, it was just a couple of begonias and I had 2 more orders coming. It would have been trivial for them to stick a couple of replacement flowers in one of my upcoming orders. I know that that's what I would have done and I know that is what my local nurseries would have done. Proven Winners had a chance to go the extra mile and exhibit excellent customer service but they chose not to. Instead they showed mediocre service. I will probably still buy their plants locally from my local nurseries who DO have excellent customer service, but I will not be in a rush to order directly from Proven Winners and I will tell other people to be very careful when ordering. This is a picture of the big gap in my window box where the puny plants did not survive. Some of the new plants that just arrived aren't looking great either. UPDATE: I decided to see if there were other reviews of Proven Winners. Wow! Not one good review! It's obviously that this company doesn't care what people think. Maybe because they have a great wholesale business so they don't want to deal with people in person? Pretty disgusting.
