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August 2024 by Lynn Rynkewicz
Always friendly and helpful.
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August 2024 by Rudy Rivas
Always on top of things, never let me down. Been with Jill for years now.
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August 2024 by Heather Thomas
Great service!
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August 2024 by Ellisa Tennyson
Can’t say enough good things about this agency! Jill and her staff are so knowledgeable and kind. All of my questions have always been answered with care and compassion. I can’t imagine going anywhere else!
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June 2024 by Christine Hermansen
Allstate has been a GREAT experience for us!! Above & beyond what we've been used to w/past insurance!!!
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June 2024 by Vanessa Hines
Do not do business with these people. Not trustworthy in the slightest.
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May 2024 by Scott Giles
I recently relocated to the Rockford area, and when I had an issue related to vehicle registration in my former state Jen jumped on it and helped me resolve it immediately. Excellent customer service as well as knowledgeable about how to fix the issue.
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January 2024 by Brian Lewis
Had (key word) Allstate for a few years, never had a claim. Rates have almost doubled (wth) $2000 a year for 2 cars my wife and I are in our 40s no accidents or tickets unreal, home insurance has gone up $700 over 2 years for a 5 year old house. I don't know if the rates are a reflection of your office or Allstates poor performance in the market over the last year. Regardless, what a joke. I shopped around and have better coverage on my home and cars and saved $1000 alone on my vehicles and $500 on my house. Unreal.....
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December 2023 by Tonya Lamia
I can’t thank Jill and Jenny enough for all of their help with my dad’s estate. After he passed away, they gave me clear and concise information about his policies, and they assisted me with monthly payment plans so I could easily maintain policies until his vehicle and house were sold. I have been a lifelong customer of State Farm, and I am now looking into switching to Allstate because of the extraordinary service Jill and Jenny provided for me during a difficult time. I highly recommend them!
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October 2023 by dawued
I have nothing but praise for this Rockford office. Jennifer Zills is the best. my wife and I are blessed to have her as our agent!! - D.Saleh
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October 2023 by Megan Garnhart
Very helpful and nice.
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September 2023 by M Emme Mayer
Nice people.
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September 2023 by Jim Maggio
Really poor customer service.
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July 2023 by Philip Zeilinger Jr.
I am definitely not in good hands with these crooks. My insurance clearly states that ice dams are covered. Recently had an ice dam last winter & ruined the inside ceiling of my house & rotted the wood & there is black mold covering my ceiling insulation under the shingles. Long story short I filed a claim, they sent a guy out who didn't even work for Allstate to take pictures. He forwarded them onto an adjuster. Got a call from the adjuster talking about the windows & gutters not being covered. I I had to explain to him what the claim was for, for him to say "unfortunately since there is no damage to the shingles that it will not be covered." The damage is under the shingles & the ceiling of my house cause of water getting under the shingles.I have reached out via phone, email, reviews and have not heard a peep back from anyone. If you look up insurance companies that do not cover what they say, Allstate is number one.Definitely do not recommend doing business with them.
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May 2023 by Joshua Merrick
Very professional and polite very happy with Jill took care of all my car insurance needs
