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November 2023 by Adam Lake
I work here, but I am very appreciative of all the staff. Even before I worked here, everyone from salesmen to service advisors were extremely professional and kind anytime I stopped by for maintenance.Taking your car in for maintenance is always easy, and service advisors, Matt and John, go above and beyond to make sure you understand what maintenance needs to be done and why.
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October 2023 by V P
We weren't too impressed with most dealers in our car search. We landed at Kunes to see a specific car where we were helped by Samantha. Samantha is a professional who not only takes her job seriously, but does it with obvious integrity. Integrity and character matter to us and she has both. We didn't end up with a vehicle then for various reasons, however, she left us with an above average positive impression. Samantha was about to go on vacation, but took time to recommend someone else to us and suggest another vehicle. In the meantime, we continued our hunt. We were pleasantly surprised when Samantha's recommendation, Teresa followed up with us. Before meeting these two associates, we had heard and read some negative things about Kunes. Samantha and Teresa brought us back in. Teresa was fantastic. Another sincere person who didn't spare any effort to work with us, even when we might have been annoying as we debated a couple of options. Not only was she sincere, but she also proved to be honest and principled. Teresa followed up with us after the deal, making sure the car was the best it could be. She introduced us to the service managers, and did everything she could to make sure our questions (ALL) were answered by her fellow professionals. Teresa was able to answer most our questions, and never hesitated to get the answers she didn’t have. She worked with us for hours. Phew! Teresa followed through on every little thing-even tracking down a goody bag. Teresa also made made sure we knew how every button, safety feature, gadget, and whistle worked on the vehicle. She was just all around impressive, and real. The service department was a pleasant experience. They were also cordial, and answered the many questions we had. We ended up choosing an excellent Certified Pre Owned Honda. The car needed some service done and it was done swiftly and well. All the assistance and service we received was good, efficient, and experienced. We are comfortable going back there in the future for routine work and for any concerns that may crop up.The sales managers we met also treated us well. They professed and seem very committed to having a top notch ethical, very competent crew from sales to service. Frankly, I don't expect much in some customer service driven arenas- life is hard for everyone and business is often just something we have to tend to. We are just average people who are careful with our hard earned money, but we were treated very well- far above our expectations. The finance manager and other management were also respectful. "We want to change your mind," one of the managers said in response when I mentioned some of the less-than-favorable reviews I came across about their reputation. I mentally rolled my eyes at the cliche. But they did change my mind. You were right, Lou. Thank you Samantha for your respect and professionalism. Thank you for asking Teresa to follow up with us. Thank you Teresa for your above and beyond genuineness, sincerity, integrity, expertise and respect. Respect to you both from us! You helped us feel confident in our purchase and optimistic in our future association with Kunes. We will purchase from there again. Go to Kunes Sycamore and work with Teresa or Samantha.
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October 2023 by andrea smola
Had such a great experience with this dealership. Spent a week going to Mercedes dealerships around the Chicago Land area, and felt like once I stepped into this one everything just felt right. I was greeted by the friendliest and most welcoming employees. Which is what lacked in the other places I went to! I worked with Teresa and she was such a delight! I am so satisfied with my new 2023 GLC, I absolutely love it! From the minute I walked through the door there to now, I can’t stress enough now satisfied I was with Kunes! 10 out of 10. Would recommend!
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October 2023 by Gazmend Dauti
This dealership was outstanding and very professional, which made the purchase go very smooth. All were very knowledgeable with the vehicles and the capabilities of their features. We love our Audi Q5 that we purchased here! Thank you to all the great staff that helped us; Francis (aka Best salesman ever), Adam (great salesman, as well), George (Finance), and Mr. Gonzalez (Sales manager). Thank you again for all of your assistance in helping us acquire this great car! Definitely recommend this dealership!!
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October 2023 by Becky Lenski
I had a fantastic experience purchasing a car with Charlie ! I had test driven several cars with him that i had seen online, and none were just right...until he found my perfect one ! He listened to my needs , he was attentive throughout the process and has a very calm demeanor which is a nice change from the "typical " car salesman. George in the finance department was amazing as well - he actually found a better discount on my loan and we were able to get an even better car payment after the fact - what car dealership does that?! Kunes does!! I live about 45 minutes away , but glad I drove further to find a dealership that really cares about what they do !! Highly recommend!
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October 2023 by Tayler Avery
Mike Stefanic is absolutely amazing!!! He helped pick out the perfect SUV for me! He truly listens to your wants/needs and finds exactly what you're looking for the price you're wanting. He got me a great trade in value as well. 10 out of 10 Mike is the guy to go to.
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October 2023 by Vanessa Van Bogart
We had the pleasure of working with salesman Charley Andersen for our Mercedes purchase. Charley is professional, trustworthy, personable and very knowledgeable. We have enjoyed working with the staff at Kunes for our car servicing needs as well. Highly recommend Kunes.
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October 2023 by Andrew Hughes
I had the pleasure of working with Z'nyah and Travis. It truly was an amazing experience. I kid you not they were able to open many doors in my life by offering a trade for my 2016 Ram that put money in my pocket and driving away in a very nice used mini van. I am hanging up my truck for a chance to be reunited with my children. Both, Z'nyah and Travis have gotten me one step closer! Thank you and God bless!
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September 2023 by Mercedes “Mercy Marina” DelToro-Perez
Adam, was amazing and very knowledgeable as well as joe he’s so patient and kind the whole experience was better then I could have hoped for. Definitely recommend!
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September 2023 by Jack Stanley
Noe was an excellent sales rep. Came in not sure if I was going to be able to leave with a car and ended up getting exactly what I wanted l.
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September 2023 by Peggy Smoltich
I’m posting this review because often those people who work the hardest are not seen nor recognized as they should be. I have purchased 3 Mercedes-Benz vehicles from Michelle M. at Bemis/Kunes in Sycamore, Michelle is a tremendous asset to this dealership. She works well with her customers during the purchasing process by communicating openly and honestly with them. However, it is during the after delivery period that she truly shines. She is always available to help solve problems and explain aspects of your vehicle long after the purchase and delivery. I really appreciate her willingness to help with any issues and the fact that she takes the time needed to be sure the issues are resolved.It is a pleasure to do business with her. She is a tremendous asset to Kunes Mercedes-Benz in Sycamore both publicly and behind the scenes also I am sure.
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August 2023 by Timothy Fisher
Found a vehicle on CARFAX listed for $19,395. I contacted the dealership and looked at the car on their actual website which also listed it for $19,395. Went through the process of taking pictures of my trade and sending them all the info. Got excited for the new vehicle. Until they sent me a Bill of Sale listing the vehicle’s MSRP as $22,390. And my trade value was well below KBB. When I asked why the price jumped $3,000 the person said the marketing team forgot to update it. But the $19K price remains the same on all their listings. So obviously this dealership isn’t one you’d want to be dealing with. Buyers beware!!!
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August 2023 by linda kay
Drove my Mercedes 550gl from Las Vegas. Needed an alignment. Alex at service desk got me in. Took care of everything!Great customer service!!Thank you!
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June 2023 by Devon King
Ozan is a remarkable car salesman, that possesses a natural charm and an innate ability to connect with people. His genuine kindness and approachability make him stand out in the automotive industry. Ozan's exceptional customer service skills and deep understanding of his clients' needs allow him to match each individual with the perfect car. Whether someone is a first-time buyer, in search of a family vehicle, or looking for a luxury ride, Ozan's expertise and dedication ensure that he can put anyone in a car that suits their desires and budget. His commitment to customer satisfaction is unwavering, and his enthusiasm for helping others shines through in every interaction. Ozan's exceptional talents as a car salesman make him an exceptional asset to any dealership and a true friend to those seeking their ideal car.
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June 2023 by Catie McGinnis
Alex, in the Mercedes department, has been wonderful whenever I’ve come in for service. Car issues can be devastating, and he’s been accommodating and kind. The mechanics go above and beyond when something small needs to be fixed when noticed; the staff is genuinely humble. The costs for repairs is on par with other mechanics in the area, which will make me continue to get Mercedes dealership repairs, where I know the staff understands this brand of car.
