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February 2024 by Lawanna Karcher
A huge Shout Out to Adam for his assistance and follow through. I tried several times to reach out to the store, and the person I contacted would not follow through. I was put in touch with Adam. He was awesome. He answered my questions, found the information, called me back immediately, and ordered the door I needed. Thanks Adam, I cannot wait to get the replacement screen door.
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January 2024 by Eric Johnson
Great pricing
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November 2023 by Zach Beckmann
Replaced a sliding door with a swing door. Install is missing the trim around the door, a piece of my floor trim is now missing, and my wall was dented in the process (and apparently fixed or covered up with caulk???).Update: Store manager reached out and said the job wasn't complete and these items would be corrected. I will update rating upon completion.Update 2. They came back and completed the job. Door looks great. Would do 4.5 if it was an option.
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November 2023 by Marilyn Glueck
Ethan and Paul just put a new glass door in my sliding door. They are great guys. Very professional. They cleaned up after themselves and was helpful with another problem I was having with my Anderson windows. I would definitely recommend Wilke Window and Door to friends. Thank you Ethan and Paul.Marilyn
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November 2023 by Marilyn Baechle
Zachary did a great job making and installing our new screens. He is friendly professional and knowledgeable. 2 screens were wrong and Zach stood behind his word and is fixing the problem. Thank you Zachary.
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September 2023 by Roger Hill
Gary help me get the specialized handicap doors. I need for my daughter and add an affordable price and they look great too !Best cabinet designers in the area. Tara helped me design a beautiful kitchen cabinet system for my new house and an awesome bar in the basement.I would not go with any other cabinet designers !
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September 2023 by Sara Sopiars
I have been working with Tim Degener on a custom barn door. He has been really helpful in making sure we’re happy with the final product. Looking forward to my install and would recommend Wilkie to anyone looking for quality, professionalism and responsiveness.
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September 2023 by Matt P.
Always a pleasure to pick up material at Wilke. Jim Thompson is always smiling and gets me back on the road with my material quickly.
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September 2023 by Lily Redding
They charged me $125 to tell me that the doors are not the same brand they have. I understand there is a service fee but there was no service performed so it should be refunded. If they cheat in such a manner, then they must cheat in other ways. Good customer service is to take care of the customer not take away from them.
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September 2023 by Dale Shelton
Two great doors at a reasonable price. Everyone is very helpful, responsive, v and professional. One quibble though. They hung the door backwards in the frame for the back door. They corrected it without issue but it took a good week. When you mess up, you've got to resolve it right away.When an issue with strike plates arose, Jake and the team were very responsive and Jake even came out to look it over. Since I had my contractor install the doors as part of a larger project, they attempted to use the strike plates that were in place for the old doors since I was reusing the locksets. They should have said something before increasing the miters to kind of fit the original hardware since strike plates are plentiful and cheap.
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August 2023 by Linda Bingham
Mark and Cooper did an amazing job installing my new windows. Very professional and knowledgeable. They did a wonderful job of cleaning up when they were finished. Highly recommend!Service: Window installation
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July 2023 by Guy D.
I visited this business on a Friday afternoon about 25 minutes before closing and 4 employees there all seemed to be very intent on watching the clock and going home; waiting on me appeared to be an inconvenience. I was the only customer in the store and was very well organized with door measurements and exactly what I wanted. I was told it would take 3-4 months to order a replacement door for my home for the entry from the house to the attached garage! I did not need anything special just a simple metal door and frame that meets O'Fallon IL's strict codes. I was told an estimator would contact me on Monday to arrange to come out to my house and verify measurements and exact materials needed for the project. A full week later...no contact with the company. They sell high quality Anderson Windows and Doors, so if they installed them in your home you probably are happy, however they appear to only want to work with contractors who make bulk purchases and not deal with small but necessary repairs for residential customers. I only rated them this high because the fantastic Anderson product they sell. We decided to go with their competition based in Troy IL.
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July 2023 by M M.
David was very helpful today. He was patient as I was determining sizes and quantity of some of the Bargain Barn windows and doors. Granted some of them were outside bargain and it was very hot today, he assisted with getting exactly what I was looking for! I also found great Bargain Barn kitchen and bathroom cabinets. Lynn was willing to help with future layout by adding a few more. Bill was also helping with determining stock of some of my items. Such a team effort!! Can't wait to see the finished product too!
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June 2023 by Bill T.
The best service and communications whether it be in person on the phone email or text. Quality products all the time fixed to satisfaction no matter what. Kudos to Paul the technician that came to the house and Morgan the rep that handled my request and sales at the office. The rest of the staff is super because I’ve dealt with them on several issues as we remodeled and repaired things in two different houses!! Highly recommended!!!
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June 2023 by David Yarymowicz
My wife and I needed touch-up on a door we bought from Wilke about six years ago. I emailed them and they said they had the touch-up paint and come by to pick it up. The receptionist there was very helpful. It took a little while for them to find the paint, but they found the little bottle. My wife touched-up the door and we were very happy. Thank you!
