-
October 2023 by Christine Millar
Oh goodness I don’t think I can give a place a better review. The people who work here are kind, efficient and honest. They were sincerely the best experts, and so incredibly good at their job. I would trust them with my money any day!
-
July 2023 by Amber Brown
I went to Jackson Hewitt to file an amended state tax return. I had used a different tax preparer to file and was recently told by the state that it was filed incorrectly.The staff at Jackson Hewitt wasvable to give me a day-of appointment and fixed everything that needed fixing! The rate was responsible too! The staff was wonderful and made a stressful situation fun! I learned while there that I could have dropped off my paperwork or electrically submitted my tax materials directly to them via their website. I will be using their services from now on! Thank you, Jackson Hewitt!
-
April 2023 by Darryl Owens
My wife and I have been coming to Jodi for years. She is very professional and treats us like family.One time Jodi told her receptionist that I usually would come in to do our taxes, and after Jodi set me straight, my wife would come in to sign.We are very confident in Jodi and her team's ability to make sure we don't overpay on taxes or get the best possible return.Best regardsDarryl
-
April 2023 by Laura Havranek
Office staff friendly, supportive. My tax prep was done quickly by TB and correctly. I will receive refund in 4 weeks or less. Thank you for caring to all my concerns
-
April 2023 by angie allen
Jodi was so awesome she made me and my mother feel like we have known her for years so easy to talk to she's so open and when u ask a question she's very honest about Thank U SO MUCH JODI FROM ALICE AND ANGIE
-
March 2023 by Helen Mason Nicholson Mama TT
I got great service and the staff was very polite overall I was very satisfied
-
March 2023 by Helen Harriel
I got great service and the staff was very polite overall I was very satisfied
-
March 2023 by bonita kenton
They do an excellent job every year. They are very helpful. I did not have to wait long. I can tell that they care about the people and me
-
February 2023 by erik drisdel
It was fast and quick, the employee was very nice
-
February 2023 by Ninisha Watson
Great service and very professional.
-
May 2022 by Danielle H.
Previously in 2018 I visited Jackson Hewitt in Belleville near downtown and the preparer completely screwed up my paperwork and was later fired for it ... so of course I didn't want to return this year I visited the Swansea Location and find out there were fees from 2018 not taken out .... Plus current fees that are being paid ... when I called to speak to the person preparing my paperwork (Leigh Anne .. nicest person ever) someone else ( Danielle) decided to try and put me on the phone with the GM .. when I told them I didn't want to speak with her ... I only wanted to deal with ( Ms Leigh Anne ) I got attitude and smart mouth conversation in the background because Danielle forgot to mute.. Nobody cares about titles anymore we only care about good Customer service ... thanks but no thanks to the smart mouth GM! Now that the paperwork is settled you can let corporate know . This is why I will never return. No discount after my paperwork was screwed up and horrible customer service from the Gm! Pulling my chair out was a nice brush over!
-
May 2022 by Honey Sanders
We had a great time while doing our taxes. Tom is a very nice person and he made us feel so comfortable. We had to wait awhile before they got to us but like they say good things come to those that wait and it was we had a very nice person ( Tom) to help us. Jodie is also very nice and I will have any one of them any time we can.
-
April 2022 by Sameka Cross
I’ve been with Jackson Hewitt for about 15 years and I’ve never had an issue with my return, out of those 15 years I would say that I have worked with three different people so that let’s you know that I’m not being bounced around to different people each year ( you can also request to have the same person you had the year before) which is great because you want to know that the person sitting in front of you dealing with your personal information knows what their doing, also I have established unique friendships with my Jackson Hewitt tax reps, they look forward to seeing me each year and I them, when we get together we’re catching up on what’s been going on in our lives, it’s great and they still get me in and out. Please keep in mind that this has been my experience, you can read reviews all day to determine if you should or shouldn’t but the only way you will know is if you do it or try it yourself, so I would say if your looking for a tax preparer give Jackson Hewitt a try and if this review helps just one person, mission accomplished. ? To all readers have a wonderful blessed day.
-
April 2022 by Franklin James Jr
My wife and I have used Jackson Hewitt services for the past 17 years. Their representatives are always professional and people friendly. They have always answered our questions and made us feel welcome. If there were additional questions about our filings from the IRS they were always there to support us and supplied additional information that may have been required. My wife Jody and I would like to give a special thanks to your representative Jody who works out of the Swansea office in Belleville Illinois. We will continue to use your services as long as you have representatives like Jody.Many thanks from Franklin and Jody James.
-
March 2022 by Jordan Marquis
They were very nice and helpful for my first time using them in the preparation process.
