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November 2023 by Nikita Pavlov
Regretfully unhelpful. All they did to address my problem was send me to the corporate Verizon store up on Randall. If you're just looking for a minor accessory, they are probably fine, but for any serious technical support, go elsewhere.
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October 2023 by Cadillac 1979
Had a order placed the night before thru Verizon and a store pick up set up here , this place decided to cancel my order cause they only had one iPad supposedly, yet when the peros working there checks they all of a sudden had a l lot more , drive 45 minutes out of my way , and this store could not even call to me know what is going on .
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September 2023 by Kailey M.
Person that helped me with my phone was very stand off ish and wanted to push me out the door as fast as he could and when I told him my problem he just scoffed at me. Had glasses, dark hair and earrings
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September 2023 by Jimm Pechinski
Great store to deal with. While driving home from a road trip my phone would not work properly, called Verizon tech service with the wife's phone. Spent 2.5 hours on the phone with them while driving and even stopped in a store in Wisconsin, nothing worked. Stopped in my hometown store and tim was great, fixed it in about 4 minutes. Tim gave us great customer service. We will continue to do business there
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July 2023 by Jennifer McCord
AVOID! Just drive to another location. The man was rude (insulted my phone) and unhelpful (blamed verizon’s business model instead of making any effort) and ultimately sold me a damaged SIM card that I didn’t even need. #sadface
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May 2023 by Jeff Speerstra
Closed at 3:12 pm on a Saturday. Why are all of these cell phone stores complete garbage?
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July 2022 by Brock Rakow
Absolutely one of the best experiences I have ever had with a cellular store. The staff is exceptional helpful and a pleasure to deal with. They really go the extra mile at this location. If you are looking to switch providers like I was, do not hesitate for one minute and go visit Chuck or his staff here at this location.
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June 2022 by Lindy Taggart Kleivo
Excellent customer service! The team today was very helpful and super patient as we upgraded our phones and added new lines. Both guys were well informed and great to work with.
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May 2022 by Abriya Zeitz
Chuck was patient, courteous, and upfront and honest about all the options to take when it came to trying to figure out what to do with my defective phone. Definitely knows what he's doing and absolutely knows how to help you out.
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May 2022 by Stefan Cemartan
Good service, small shop, if you want to buy a phone or tablet, recommend to go in Verified Verizon point!
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March 2022 by Deborah Nolte
I have been using the Sugar Grove store for over three years and have always been very happy with the service. Today I had really exceptional customer service and I highly recommend coming here.
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March 2022 by Joan Nelson
It was time for a new phone cord and I wanted to shop local, so I stopped in at the Verizon store and was helped in a professional and thoughtful way.
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January 2022 by Mike Kinsella
Go to any other store!!!!! Waited 2.5 hours to find out my new phone was used and had a passcode on it. Then had to pay another 100 so that I could get the only other one they had with more memory. During the time I was being helped a woman walked in and the clerk dropped me and helped her pick out chargers and installed her screen protector before returning to my issue (which was caused by the store). To top it off while they were updating my family plan my phone suddenly cannot send messages. Very frustrated and unhappy.
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January 2022 by Bob Lubic
Ordered a 2 phones on Dec. 10th. Said would arrive on Dec 29th. No phone call or follow up. Called on Jan 3rd stated would arrive on Jan 4th. Looked at tracking said out for delivery then said returned to Addison UPS location and rescheduled for Jan 5th. Looked today and said now customer rescheduled for Jan 10th. Tried to call and closed. Would recommend and i will only use corporate store in the future. Terrible follow up by them
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December 2021 by Michele j Andrews
I've had the best service here! These guys go out of their way, even staying past hours, to get everything I needed, plus some! I drive past other stores to get to this one.Alex was so helpful and fun to work with. He spent many hours getting everything added, upgraded and synced etc. I've been a Verizon customer for over 20 years and because of service like that, I don't plan on going anywhere else.