-
December 2023 by Steve P.
Always helpful! Everytime I stop in the staff is efficient and courteous. I'm very pleased with this location.
-
July 2023 by Smitty
Friendly but not a ONE American flag... Multiple alphabet people flags ... All inclusive club but being less then a few weeks from the 4th of July ... And no American flag ....wow....
-
September 2022 by Mandi Daniels
The speed of their drive thru is ridiculous! I’ve never had to wait over 20 minutes at any other financial establishment. Especially when I am the only vehicle in the drive thru. I know everyone is understaffed but it is a bit ridiculous.
-
December 2021 by Su Zu
Several occasions with Chase were negative!Several years ago, I needed a bank signature approved on an investment but was denied. No reason after making numerous trips. So, I went to another bank and got it signed.Recently over the 2021 summer, I visited the bank and ordered replenishment checks. Teller completed paperwork for new checks. A couple months elapsed and no checks. Made a comment while in online banking and still no message by bank.So, I called local bank and they asked for first 6 digits and last 4 of debit card. Then asked address and then confirmed my caller ID and then wanted cell phone too to verify. So instead, I drove to the bank!This time the same lady asked for my license twice and verified online who I was. Then replied that I needed to take it out for them to make a picture of my photo for some spare bank checks. Talk about overkill, even after showing them my previous check book.I would strongly not advise folks to deal with Chase as they make you feel like a criminal. And besides who would go to a bank when they say the checks might have got lost in the mail? They need to use verified postal delivery.
-
December 2021 by Rich S.
Several occasions with Chase were negative! Several years ago, I needed a bank signature approved on an investment but was denied. No reason after making numerous trips. So, I went to another bank and got it signed. Recently over the 2021 summer, I visited the bank and ordered replenishment checks. Teller completed paperwork for new checks. A couple months elapsed and no checks. Made a comment while in online banking and still no message by bank. So, I called local bank and they asked for first 6 digits and last 4 of debit card. Then asked address and then confirmed my caller ID and then wanted cell phone too to verify. So instead, I drove to the bank! This time the same lady asked for my license twice and verified online who I was. Then replied that I needed to take it out for them to make a picture of my photo for some spare bank checks. Talk about overkill, even after showing them my previous check book. I would strongly not advise folks to deal with Chase as they make you feel like a criminal. And besides who would go to a bank when they say the checks might have got lost in the mail? They need to use verified postal delivery.
-
March 2021 by Dax Patel
Everyone is pleasant and fast at this location.
-
September 2020 by M J
Luisa is the only one who explained everything to me on the phone out of all the near by chase banks I called. She has been a pleasure to work with along with Jim.
-
May 2020 by MELLIE
This bank is the quintessential “small town” feel! They know your name & are always helpful and welcoming ? ALSO my dog gets a treat every time we go through the drive thru SO SWEET! My dog love this back too LOL SG CHASE ROCKS!!!!
-
March 2020 by Susan Morris
Very helpful and thorough, couldn't be one bit better!
-
October 2019 by zevermoon
Very poor customer service at this location. Came in to replace my debt card. I then received a lecture from the staff about how I am not properly storing the card in my wallet? They did wave the $5 expedited shipping fee for replacement card.
-
September 2019 by Corrin Huggins
Let me start from the beginning. In my previous life I had banked with two other local banks. Now for the last eight years I have only Banked with Chase. I had previously used the orchard location until about 4 years ago when I started using the Sugar Grove location.
-
June 2017 by Bill Johnson
The employees have always been extremely professional and helpful to me
-
January 2017 by Casey Chapman
Really friendly bankers and tellers. They know you by name here and never make you feel rushed. Great branch.
-
December 2015 by Christy W.
We've been banking here since they opened the Sugar Grove Chase. Pete is always there to greet you when you walk in, making you feel like family and a priority. Wish they had more loan officers readily available but it's always prompt service orherwise. Hardly ever a wait at drive-thru and 3 atm's make it even easier. 2 drive up and one right inside if it's raining. The kids got a kick out of Santa, magician and artist the year they first opened! Always friendly, recommend.
-
November 2015 by beau betustak
Everybody that works here are friendly and always willing to assist me if I needed help. Pete is awesome and very helpful especially when I was setting up an account. I trust this bank and all the people that work here! I will be staying at this Chase branch for a very long time!
