Sugar Grove Ace Hardware is a family-owned business known for its exceptional customer service and friendly staff. Many customers have shared positive experiences, highlighting the helpfulness of employees like Desirae, who provide a pleasant shopping atmosphere. The store offers a clean environment and a traditional hardware store feel, where staff are knowledgeable about products and eager to assist with various needs, from paint inquiries to hard-to-find dog toys. One customer appreciated the store's flexibility when they mistakenly ordered the wrong grill, as the team promptly arranged for a delivery and pickup, minimizing hassle. The store’s commitment to service is evident, with even younger associates showing a caring attitude. Customers express satisfaction with their experiences, often preferring Sugar Grove Ace Hardware over larger chain stores. With a reputation for being the “helpful place,” this Ace Hardware location continues to attract loyal customers who value personalized service and expertise.
