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November 2023 by James Krystof
Always friendly and helpful. They make insurance claims easy and painless. Even offer to give you a ride home if you need it. I'm amazed every time that I call them that they remember us from the last time.
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March 2023 by M P
Owner just talk friendly, service is not so good. I made mistake by repair my car with statefarm suggested shop. Body shop told me that I will get car on about 7 week and I had to call and find out status of my car and then he told me that you can pick up next week. I also noticed my original parts were replaced, messy paint work as I noticed paint spot on my seat and other interior fabric. My trunk used to close very easily and now I have to bang hard to close my trunk with three to four try. I made another trip to shop to show it to the guy and he said dud you eat food today, to close the trunk? I would recommend to go other body shop.
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December 2021 by Mona Sharma
This mechanic is approved by Statefarm insurance. It took 8 week to get my car repaired. He has no urgency to get repairs done. I noticed scratches on my vehicle when I picked it up from the shop.And this shop does not take responsibility for making that damage. Took way too long to get my vehicle back from this shop.Service: Body & Trim
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October 2021 by M S
This mechanic is approved by Statefarm insurance. It took 8 week to get my car repaired. He has no urgency to get repairs done. I noticed scratches on my vehicle when I picked it up from the shop.And this shop does not take responsibility for making that damage. Took way too long to get my vehicle back from this shop.Service: Body & Trim
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October 2021 by Kapil
I don’t recommend this body shop to anyone period. Stay away from this place if you don’t want to keep coming back and still have issues with your car. I regret my decision to come here for my car repair service. I don’t post reviews normally, the only reason I am posting this review is because I don’t want anyone else to go through this. Learn from my mistake and save yourself time and unnecessary pain.
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August 2021 by Roberto Perez
Great work. Otto does amazing work and he is great to deal with.
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July 2021 by KJP65
Otto is a great guy on top of being very professional!!
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March 2021 by Dennis Boettjer
Took way to long for repairs. Rarely got phone calls back. I had to call them every time
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January 2020 by Debbie Butcher
Otto and his team do wonderful work. He is honest and great to work with.
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September 2018 by Rachel Higi
Had Otto's repair my vehicle about 3 years ago and State Farm sent me here for the repair. My vehicle was in another fender bender and the new shop showed me the chop shop job that these guys did. The welds were not done properly and my car was rusting. They didn't seal their work and it was flat out WRONG!! I'm very disappointed. Don't go here!!!
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September 2018 by Mario Johnson
Great service and got my car back in a timely manner
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September 2018 by Lynne Kelley
As Otto's was one of the body shops recommended by State Farm, I dropped off my car for an estimate on 9/12//17. The damage was confined to the rear tailgate (including the window) and nothing else. They told me I would hear from them in a week. State Farm decided that my car was totaled and gave me the amount of the pay-off. I decided to keep the car and have it repaired by Otto's. With one excuse after another, as well as additional costs for parts that they "discovered" needed replacing, my car was returned to me on October 5th.
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September 2018 by Erika Czop
Job done to satisfaction and on time. Otto is friendly and professional!
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September 2018 by Ron Meinhardt
Good body shop. Highly recommend
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September 2018 by ERodriguez 89273
Otto collisions service is the best in IL
