“I live in Kentucky. Because of the rates and excellent service I receive, Consumers is my primary financial institution. I have a couple of checking accounts, one with a 4.09% APR with my credit card spend. I also have a Smart Saver account that earns over 2.00%. Awesome experience over the end of last week and the weekend with their loan department. Needed to buy a car to help with gas. My commute to work is 100 miles each way.Super easy approval process. Applied online. Approved the next day. Finding the car I wanted was tough and actually took me to Chicago. Submitted everything to Heather at the end of last week she got everything squared away. I even received some emails past 8pm. That’s dedication. Flew into Chicago this morning. As promised, the check was waiting on me at the Streamwood branch. I and my Uber driver literally only stopped for 30 seconds. I cannot say enough great things about Heathers service and the overall experience this credit union provides. Extremely thankful for Consumers.”
“I don't understand all these people who had to wait 10-15 minutes. People are normal. I asked for help in opening an account, they advised me. The next day I was already able to submit all the documents and throughout the whole time they were quite attentive to me. Thank you for your work”
“Met with the retail relations banker, to add my wife to our new account, ended up opening 2 more accounts for the kids, and start to get them accustomed with depositing their own money. VERY friendly and Family friendly!”
“Extremely good customer service. I been twice in the past week and both times were great! Cindy was great and attentive. Christian was professional and accommodating. Always a great experience”
“Extremely good customer service. I been twice in the past week and both times were great! Cindy was great and attentive. Christian was professional and accommodating. Always a great experience”
“Came to CAFCU to apply for an auto loan and can truly say that Becky Stace was absolutely phenomenal, her customer service was above and beyond from start to finish. She answered any questions I had and really walked me through the whole process. This was my first auto purchase ever and it Becky really made this such a great experience for me. Also would like to say that the whole staff I interacted with whether in person or on the phone were so friendly and helpful. Thank you guys so so much!”