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April 2024 by Gary Brendeland
I have tried to call the bank for days no answer ,tried to make an appointment ,no appointments on Saturday , You walk in no help without an appointment .No answer on Facebook from them have 4 account with them that will be at Chase next week .This bank totally sucks no customer service at all
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February 2024 by Rail Iskakov
Their support and guidance were much appreciated.
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January 2024 by Dzmitry Pekun
Mrs. Monika provides services at the highest level. Very nice and professional.
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January 2024 by Hadyatillo Saydaliyev
Employee Maria was rude.
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December 2023 by Howard Friedberg
Drive thru.
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December 2023 by Andrea F.
State of Illinois gives paper ID when they first issue it. The bank won't allow that so they wouldn't give me my own money. The teller was extremely rude and when I had to go see the manager he was horrible.
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July 2023 by Mario
An incredible person named Monika helped me with the check, I am very satisfied!!! thank you
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May 2023 by Maksim Petryk
Thank you Monika for helping open my card. Thx so much ???
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May 2023 by Gil Queen
Racist lady in the blonde hair works at the windows , came in to have a notary sign my documents and immediately said no didn’t listen to what I had to say , very nasty attitude
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May 2023 by Franklin Umana
My card was canceled and I was not informed then they were unable/unwilling to close my account after I asked them to.
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April 2023 by Chicago Mafia
Monika thanks for help me every time very beautiful
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March 2023 by Pasha Tymoftei
Monica, thank you for help me open your account. Very good job.
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November 2022 by Random Guy
Made an appointment online for 9am got there on time and saw a few people outside and i checked the door and it was locked so we all started talking. The door was opened at 910 and the lady in the lobby asked the guy in front of me if he had an appointment and he said no, and she went and got a banker right away to help him then she asked me, and I said I have an appointment for 9am and she said ok please take a seat so i did and was sitting there for another ten minutes and then i was finally helped and it only was five minutes in the lady's office and i was done. What is the point of a appointment if there not open when you're supposed to be there and if you have to wait because the guy in front of you didnt make a appointment
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October 2022 by A K
I understand the poor ratings. Had a 12:30PM appointment, some bankers were being attentive but others were flat out ignoring us. Waited 30 minutes before we decided to leave. It’s understandable to wait for a walk-in, but there’s no excuse to wait half an hour for a scheduled appointment.
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October 2022 by Tetiana Tetiana
thank you so much Monika! A wonderful woman and a good worker?
