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August 2024 by Jay K
Thank you Cullen for the seamless experience. Your expertise and knowledge of your product was firmly noted! Trust goes along way in the car business so whether your looking to upgrade your old ride or looking to add to your commercial fleet I can GUARANTEE you that Cullen will hit the mark and so much more. See you soon for the new vette.
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August 2024 by Derek Byron
Cullen and his team did a tremendous job taking care of my wife and I in our truck search. They were on it and found us the perfect one…and quick. Cullen and his team went above and beyond during the process- Proactive communication, very responsive and made the buying process super simple! They got my future business and proud to refer anyone their way. Thanks Barkau Team!
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July 2024 by William Naese
They are very knowledgeable about cars and trucks. They are good people to work with.
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April 2024 by Jared Tobin
I had a fantastic buying experience with Barkau Automotive. Kyle was my sales associate, and was extremely professional and efficient. I made the 1 and a half hour drive their because I felt confident in the service after my conservation with him. We purchased a used car that has some miles on it for our son to drive , we noticed a issue after the sale and Kyle was extremely quick to make it right which we are very appreciative of, even giving us a loner car while it was repaired all at no cost. I will be making the drive again for our next vehicle purchase because I truly value this type of service this day and age!
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March 2024 by John Dyke
Once again-Kudos to Barkau Automotive. Bought my second truck from Troy and will continue dealing with them. Had a couple of things done to the truck since, and they were great to deal with
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March 2024 by Wayne Shisler
My wife and I have purchased many vehicles over the years and it's always been a stressful, aggravating experience. I can honestly say that has changed with our most recent experience at Barkau Automotive in Stockton, IL. I found a vehicle we were interested in on Marketplace and reached out for info. The sales rep, Kyle Bruscato, responded quickly and professionally. We met at the dealership and were very impressed with his knowledge, communication and demeanor. The whole sales process was painless and when we closed the deal, finance rep, Issac Jackson was every bit as good as Kyle. Loved giving the shop dog belly rubs too. Highly recommended.
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March 2024 by Ashley Broshous
I bought my 2022 Jeep Renegade in September of 2023. Before purchasing they told me I had to wait as there was a paint issue due to the drivers decal coming off and when they went to take it off it went through the top coat. After they repainted it I was clear for buying it. After getting it home I noticed the fender looked dented. Which if it was the door they had to repaint why was the fender also painted? Wasn’t making sense. So I took it back up. They sent it back to the their body shop. It was in the shop for a handful of days. Got it back and on my drive home the side blinker came out of place while I was driving and it was bouncing around on the fender scratching it. Once I got home I noticed the plastic molding piece along the bottom looked like someone took a box cutter and scratched in to it. I called up and ended up taking the car back again. They had my car again for a handful of days to replace the molding and fix the scratches. Then I got a phone call stating the paint didn’t match so it all had to be repainted again. I’m frustrated at this time. I asked to have it taken elsewhere for the body work but told me no. Told me they wouldn’t tow it to and from but they were putting 30miles one way on my car mind you. I finally get my car back. For some reason there were bumps in the paint up the side of my windshield! Why was this painted!? After that they finally sent it to our local body shop where it was finally fixed. We noticed that day my front brake rotor had grooves in it. Brakes started grinding so it went back in the shop for new front brakes. Then, a couple weeks later it had to get all new back brakes along with an alignment that their service dept told me it was normal and it was a new car it just had to “settle in.” What! Months later I try to trade it in as I have decided I am over it and just wanted something different. Here to find out they sold me A BRAND NEW VEHICLE WITH AN ACCIDENT REPORT ON IT! They didn’t even tell me! The report states front end/side damage. Hmm is this why they had to paint the fender along with the door!? It’s all making sense now. I tried to get them to buy it back right after I bought it and their GM told me that it would absolutely not happen because the transaction was already done. I like to try and stay local for my business and hunted for a car for years before settling on this. I feel lied to about the whole thing. I don’t know how this can even be legal. If you want to go somewhere where you are a transaction for their benefit vs a customer that they care about, you are in the right place. I will never buy another vehicle from them or refer anyone to them.
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December 2023 by Jeramy Walls
11/30/2023, Wife had a major issue with her Dodge Ram, talk to service advisor Zach about a recall, Zach went above and beyond to get my wife's truck repaired and ready to used again, 5 starts for customer service
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October 2023 by Mike Hoschett
Sent me home with purchased car low on engine coolant after their full inspection. Fan running full high, very loud. Service could not be bothered to address it next day even though it was their mistake. Now it's the weekend so I have to wait till Monday. Offered loaner but could of been resolved efficiently the day I called at 9:00am. Will see what happens Monday, not feeling confident. What else was missed? Great vehicle just sitting in garage. Everyone is quite nice but that does not resolve my problem.
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October 2023 by Genaro Barragan Jr.
Troy and his team are truly great to work with. Would definitely buy my next truck from them. Thanks.
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October 2023 by R Myers
Troy was excellent to buy from
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October 2023 by Kate McPeek
Timely and convenient service. Clear communication.
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October 2023 by Charlie Emery
3 vehicles in with Jon at Barkau, and thrilled to do business with this company! There may be bigger dealerships, but you won't find a better or more honest one. ?
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September 2023 by Susan Duschean
Very responsive and easy to work with. This is the fourth car we’ve purchased from this dealership and could not be more pleased with our new Jeep!
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September 2023 by Jennifer Kaiser
Called and was able to get an appointment in just 2 days and got right in at 7 in the morning for an oil change and tire rotation. They also let me know the stereo system had an update and asked if I wanted that done, so that was taken care of as well. I received excellent service!! Thank you!!
