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February 2024 by Bill J
Sam is absolutely the best personal banker. Anyone who needs to open an account make sure to see Sam.
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February 2024 by Violin Storytelling
I had a great experience with this US Bank Branch in Stickney, IL on Harlem Ave. Sam was very helpful as I was able to open up one checking account and two credit cards! Very happy and satisfied! Thank you!
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December 2023 by Amanda Peacock
I've had good experiences at this branch. Lizbeth definitely went out of her way to help me with an issue and was kind, patient, professional. I recommend this branch completely!
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September 2023 by TeTe Renee
I was discriminated against by the manager who doesn’t have a name tag on Mahir. I went to deposit a cashiers check that was issued from US Bank and he lied and told me I would have to deposit it elsewhere and gave no further reasoning. After I came back to ask why after calling corporate he called the police on me and lied and said I threatened him. Lawsuit is pending this is the worst branch to attend if you’re black so be very careful.
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April 2023 by Alan Stephenson
I have twenty four dollars And ninety five cents credited to my account to make up for the maintenance fees I was getting charged. Since december I was not getting credited at that amount. So I went in and discussed it and I was told I couldn't only get 2 of them back. I didn't understand since I did nothing wrong talk to the branch manager. He was able to credit one more month. So for for 24 hours and 95 cents They are losing my business. Sam was awesome but the branch manager was rude and Condescending and did not care.
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December 2022 by David O
Rude customer service the two lady’s in the front desk are rude will not recommend this place stay away unless you wanna be talk down to!
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December 2022 by David O.
Rude customer service the two lady's in the front desk are rude will not recommend this place stay away unless you wanna be talk down to!
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November 2022 by Richard L.
The old lady at the counter is terrible. Doesn't know how to do her own job. She's disrespectful & frankly shouldn't be up there. She should return to any previous job that doesn't involve human interaction. She apparently knows but has to ask someone else to confirm. The woman with the red hair on the other hand is extremely professional. Us bank do yourself a favor and get rid of that older lady. This happen on 11/21 at 2:20pm.
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July 2022 by Michelle
I don't think you can trust the ATM drive up tellers. I drove up put my money into the thing. No one greeted me through the telecom. Only when I buzzed them and the teller gave an attitude of she was too busy with other customers. Been going to US bank for years! Never had such attitude. I felt shorted money as well!
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April 2022 by Maria Hernandez
Horrible ATMs! New ones got recently installed and to my surprise one was out of service and the second one was printing receipts in Error ?♀️?
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October 2021 by Alison Glickman
We have been going to this location for awhile and have had decent customer service. Today we went and needed assistance from a banker regarding mortgage issues as we were not able to get ahold of the mortgage department via phone. Ariadna De Los Santos was the banker who helped us and she went above and beyond. She was able to reach out to the mortgage department and answered all our questions. Even after spending 30 mins+ on the phone she still had a smile on her face. Ariadna's customer service skills were amazing, if you need any kind of banking assistance she is the one to see!
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July 2021 by Kelly
They don’t answer phone calls. Tried different days and times nobody ever answers
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June 2021 by Jessica Fulgencio
Decided to do my banking at the countryside branch
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April 2021 by Kathie
Professional and curteous!
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August 2020 by Eliza Buttacavoli
Takes too much time, and always 3 lines of cars. Each car must take 10 minutes, Crazy!
