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“Kelly saved the day. This is always a good, reliable, convenient store but I had a horrific Amazon return involving 84 boxes & a messed up Amazon return process yet KELLY made it happen with minimal expense. She was calm, charming, helpful, never stopped smiling when I was about to lose it, and made the whole mess as efficient as possible so I could get my large amount of money back. She is an absolute treasure.”
“I went in to set up a mailbox & had a great experience working with Bob. He was very friendly & took his time explaining the process to me. As an anxious individual, I really appreciated his calm demeanor. I'm so glad I chose this location.”
“My package was delivered to the wrong address. Have yet to have a good experience with DHL not to mention its almost impossible to contact them on the weekend.Edit. Was contacted by customer service and had multiple people looking into my package. It was delivered but just a little late. Thank you for all the help.”
“Dan is the man at the UPS store #3922 On 9923 Ridgeland Avenue In Chicago Ridge Illinois!I had more than a handful of Amazon returns, and he was super helpful and kind. Greeted soon as I walked in and there were a line of people and he was flying solo on a Saturday during peak hours. I can’t stand post offices on the weekend due to the attitude of most employees. That’s why I go to the UPS store and he was super efficient and quick and nice to everyone including myself.I managed to get all my returns from Amazon and even managed to pack two big items in boxes and he was super helpful with all of it and even with the email labeling components of the more challenging returns.Dan did not ask for me to leave this review in fact if he did I never would have. I get my eyebrows done and I go to salons and make up services and they are always asking me to leave them reviews and just the suggestion alone is a turn off, and I tend to resist. People want to leave good reviews without being asked to. He probably already forgot who I am and I don’t care. I hope he gets to be the manager if he isn’t already or a franchise owner or something because he makes UPS look good and Amazon returns that much easier. Thank you for all that you do, Dan!!”
“Our business has had a mailbox at Chicago Lockbox for a few years. One location to drop off and collect mail/shipments as well as buy a box, envelope, etc is a great time saver. They also have a fax machine (for sending IRS documents, etc). Copy and notary services are a great bonus. I love this place.”
“Their team was quick, friendly, and helpful with my questions. I felt more positive leaving than coming in which is a rare find for mailing needs a week before Christmas. My package arrived to the recipient safely and on time / before Christmas! Thank you - I will be coming back for future mailing needs (:”
“Al is always very, kind, helpful and has great customers service. We always distance, because we love how we are treated at this location and always feel welcome ?”
“If you're looking to drive for a company who cares about their drivers look no further. I've been a part of the Brite family for over 4 years and I'm so greatful I made the choice to come here. Pay is great & always on time and they'll get you home when you need to be home. Office staff is great & dispatch keeps you moving. Max & the after hours crew are amazing as well and always extremely helpful. All equipment is new and well maintained by the onsite shop. If you want great pay, great home time, and to be treated with the respect you deserve then join the Brite family.”
“This is an Amazon return point. The folk here are the best. They are always courteous, helpful, friendly, and serve with a great attitude. I go out if my way to do business here because of the superb people who serve here.”
“I have a family member who lives out of state. I bring my gifts here for special packaging!! Leo, and all the employees do a exceptional job taking special care of my gifts and getting them sent on their way.”
“I've used this store for a while but recently, a package that Ebay said was delivered never arrived, and the team was so, so helpful! Turns out I needed proof of the failed delivery to get a refund, which they were happy to provide.”
10AM - 4PM
4000 W Montrose Ave, Chicago
Shipping Centers
“I haven't used them yet for shipping as I'm getting my item ready to ship. But what I can say so far is the phone representative was super nice, spoke English (a lot of places I've called don't and my Spanish level is only low intermediate) but she helped and explained things and I will be using them once I have everything in order. Thank you!”
“Good and affordable prices. They offer everything titles and plates. Chicago city sticker. Plate renewal. Money transfer. Money order and they do income taxes.Fair and reasonable prices. They offer all titles and plaques. Chicago city sticker. Plate renewal. Money orders. Send money to Mexico and make Income taxes.”
“Came in to unload and was greeted by a very friendly lady in the office who immediately signed my bills and gave me a door. Was unloaded in less than TEN minutes. I wish they were all as polite and quick as here.”
Open 24 hours
550 W Taylor St, Chicago
Shipping Centers
“My favorite freight vendor for local or national jobs! Have worked with them for years and are so incredibly accommodating and give personal assistance for all freight needs, big or small! Will never use anyone else!”
“Impressive customer service. With the new ownership, store got so much nicer and cleaner inside and also customers service was very friendly. The owner took care of my artwork for sending to my clients, and it was very satisfying. Very happy. Highly recommended!”
“A reliable company with very competitive prices. Parcels arrive quite quickly (compared to well-known companies on the Polish market), so far all of them have reached their recipients without any problems. I recommend it and will definitely use it again.”
“Update: I received a phone call from the owner of this store and he was very polite. He explained to me why I was billed the amount that I was and took responsibility for staff not communicating the full price during the transaction(full price meaning shipping, pickup fee, materials, etc.)He apologized and even refunded me the charge. He also ensured me he would council the employee I spoke to initially when I called to resolve this issue. He also said they would use this as a learning opportunity to change processes to ensure this does happen again to another customer.I really appreciate that he listened to my concerns and showed empathy for the situation, instead of having a mocking/smirking attitude of "oh well, don't care" like I received from the other person I spoke to.I have updated this review to a 5 star based on my interaction with this gentleman, and because the interaction I had with a single employee does not translate to the entire business being bad.Previous review, leaving for context for update above⬆️:The below was an interaction with a UPS rep and a single employee of this store.This store(through a UPS rep I contacted at instruction from BWI) quoted me $14.27 to mail a lost item from the BWI airport to my house in Florida. Once I provided payment info they billed me $33.84. I called and spoke to an individual at the store who claimed there was a $10 shipping fee and the 8"x12" bubble mailer was $7 and some change. That still does not add up. I told him this was fraudulent and he denied that and said "Naw I mean not really". The package says I was charged for a 3lb package weight. The USB drive is 1.07oz and even with the bubble mailer it came in it was under 1/10 of a lb.If you are quoted a price and billed almost double the amount quoted that is fraud. You did not bother to disclose any other fees and did not send me an itemized invoice showing what those charges were for. When I called your employee was rude like I was wrong for questioning the increased amount.”
“I absolutely love everything about this location, especially the guys that work here.Danny always, always goes above and beyond with a smile on his face! So helpful and kind!!We love Nick too!!! There's another guy too that works there, can't think of his name but he's great too!!Highly recommend this location!!”
“Thank you Micheal(@ Elmwood Park) for your time and professionalism. I appreciate your help and kindness with helping my elderly mother scan some urgent documents to me. Much gratitude to you!”
“There is very helpful I came in the big box full of gifts I want it to ship every other store I want to wanted to charge me so much the help me by fixing my box and giving me a 10 % discount it was worth it and they give me more than one option to choose I chose the best one that fits me thank you guys I will stop in again .”
“Did air shipping to a Kyiv suburb. They helped me translate the address written in English to Ukrainian. They said it would take 2 weeks to get there. It got there less than 2 weeks! Delivered to the front door! :)”
“I thank the company and its employees My Vladislava Gintarasa Rayana for the quality service. They help, advise, resolve issues. I wish them further career growth. Repeatedly throughout the year I sent parcels to Russia, observing customs rules. Everything was delivered safe and sound. Fast Reliable Convenient. Thanks for the excellent service. I recommend everyone to send parcels to Russia with this company. Success and further prosperity of the company”
“I needed some last-minute, large print photos. The service and quality was exceptional! I've gone to other FedEx centers in the suburbs that delivered poor quality prints. The Westchester center is phenomenal!”
“Not sure what the other people are talking about, I never had a problem calling this business. I call them 5 times a month on average.Otherwise excellent!!Thank you Pollux for all you guys do! Thanks to your company I can be as close as I can to my family in Poland and other parts of Europe.”
“The people are very nice they will package your items for you and the shipping always gets there when expected Good location great service i recommend to anyone And I will definitely return there They give you 2 options for shipping when is by sea is by air The error option is about 3 times the cost of the other option but it took 4 days to get to Poland”
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“I went there for field print appointment. Nick was fantastic, effeciently working with me and other customers. They were kind enough to prepone my appointment a day early! The entire appointment took around 5 mins.”