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December 2023 by Kelly Hennessy
Called earlier in the week to see if I could get some mortgage hardship papers notarized. Was told I could. Called again today and spoke to Amanda. Again said it was no problem. Went there on my only day off to get time sensitive papers notarized because they said twice it was fine. Got there and they stated they could not since it was not a 5/3 mortgage. I have been banking here for 6 years. They could have said that the two times I called. Waste of time and now I’m scrambling with no notice to find another notary in Dixon.
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December 2023 by Alisa
Waste of your money and time. Try and cash a large check and they will hold it for ransom for 2 weeks although you were told it would not have a hold on it. When you call to get it straightened out they will tell you the person who can help is in a meeting which apparently last all day.Horrible place that doesn't stand by it's own word.
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July 2023 by Stephanie Raimonde
Horrible bank in general. Even worse location in Sterling.Got 2500 robbed from my bank and they won't do anything about it.Don't use this bank.
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February 2023 by A. Adams
Staff is always very welcoming and helpful!
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February 2023 by Hannes van Bosch
Pathetic excuse for a bank. Love waiting on hold for nearly 20 minutes only for incompetent staff to hang up the instant they answer making me restart the process. WOULD NOT TRUST THEM with a penny
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November 2022 by Melissa Shaw
when i paid back my advance it took my payment and showed it but did not take the amount off the actual advance and shows that I still owe. Customer service, my branch, as well as help desk refuse to help me and just say "they're technology doesn't fail" and refuse to even help me whatsoever. I'll be seeking legal help soon as this is absolutely not acceptable to be told they don't have the time to investigate the issue or offer a single resource
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June 2022 by Holly Welsh
8 years with this bank and 1 overdraft cut off my ability to Moble deposit my paychecks nearest bank is an hour away ! Thanks 5/3
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January 2022 by Mark Webster
ATM stole my money, transferred to the wrong department, no one cared. Always hard to get anything done.
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January 2022 by P S
Always very helpful! Amanda is a great bank manager
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October 2021 by SEP
Always very helpful! Amanda is a great bank manager
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August 2021 by Sep J
Always very helpful! Amanda is a great bank manager
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April 2021 by Paul B.
Bureaucratic and unhelpful. I bank at several institutions and Fifth Third's business processes are the least helpful I've come across
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April 2021 by Tanner Roath
Got to be the best guys around man. Dave’s awesome and Kate is so sweet even when you might not be being he nicest! You guys always got a customer with me!
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November 2020 by Ptard Powers
I don’t care what anybody says this bank is 166.7% better! Thank you Kate!!!
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November 2020 by Judy Wheeler
Never can get a real person on the phone
