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“Le-sa J. is knowledgeable, patient, relatable, and her assistance in opening my accounts and auto loan documents was impeccable and seamless! She's definitely my point of contact at the Matteson branch!”
9AM - 5PM
195 W Joe Orr Rd, Chicago Heights
Banks
“I’ve banked with this bank for awhile now and they have always been super helpful and trustworthy. Whenever I come to my local OldSecond bank I have full trust when it comes to anything finance, I feel that my account is always protected and I will always get notified whenever there’s a possible scam that has accrued. When I first banked here it was a fast and easy process I didn’t have to wait long periods of times it was a simple in and out and my account has been set up within minutes. 10/10 would recommend bank”
“What can I say about Markham Bank Of Trust Stephanie Kendrick is such pleasant person. She’s helping me with the new mobile app. I cannot transfer money from the mobile app. Can you guys please help her with the mobile app?Other than that, you guys are terrific keep up the good work.Thanks”
“Jamilah Salem is absolutely the greatest! Not only did she take care of my immediate banking need's. She also assisted me with future planning. THANKS JAMILEH!!!”
“John M. At Old Plank Trail on Exchange is the best help I have received. He is intelligent, thoughtful and caring. Importantly, he knows varied aspects of banking which few youngDr. Zenobiabankers know. You are fortunate to have him represent Old Plank trail.A suggestion:Ask John to do in service support teaching sessions for bankers who are supposed to help customers. Very few know the intricacies required. John knows.Thank youDr. Zenobia Mistri”
“The Bank Manager, Deborah, was wonderful and helpful. She helped me manage my accounts over the phone, making it very convenient. I will definitely request her assistance again on opening another account.”
“My Father and I had made countless visits to two other 5/3 branches to resolve a simple issue of why he couldn't see his own account on his phone. Went to Oak Forest branch, Gloria Jaime resolved issue in less than 30 minutes.”
“At First National Bank of Illinois, Andrea is an outstanding banker. Andrea, has great customer service skills and her knowledge of banking is unmatched. Andrea, is kind and has lots of patience. She is willing to help without questions being asked. If you go to FNB, I recommend you talking to Andrea. I”
“Branch Manager Nichole Cage at the Chicago Heights location is phenomenal. She was able to help me with a transaction that I desperately needed to take care of. I have been a long standing customer since the bank was Austin Bank of Chicago in the 80's, then later became ABC Bank, now Old Second Bank. I know there're not as large as Chase, Boa, Us Bank to name a few, I can't imagine transferring to some other institution, I have always been satisfied with the service I receive there, and was more so when the chgo hts location switched over so that I didn't have to travel to the 92nd street lication..location. Thank you Nichole and 02 Bank for your service!!!!”
9AM - 5PM
9175 Calumet Ave, Munster
Banks
“Friendly, knowledgeable staff. Professional in appearance, attitude and how they carry themselves, conduct business. Always willing to help, take time to listen to their customers and answer questions, explain procedures and seem to enjoy their jobs.”
9AM - 5PM
1101 Joliet St, Dyer
Banks
“Has always felt valued & employees try hard to always excel at customer service but can really appreciate how great they are when you compare to old national bank, the other bank in peotone. They are just Atrocious. Thanks to FCBT for giving peotone residents a great banking option”
10AM - 5PM
1779 River Oaks Dr, Calumet City
Banks
“I must admit 2 years ago I would’ve have given a 1 star. Grace (I think that’s her name) was nasty and not helpful. But Tricia and ( I truly forgot the guy name). But the service was on point. They went the extra mile. Thank you for your good customer service.”
9AM - 5:30PM
21403 Cicero Ave, Matteson
Banks
“India and the other workers there are so helpful and professional. India has work ethics that reflect respect, integrity and professionalism for Fifth Third which makes me a very satisfied customer to continue banking with them. They are the reason why I do.”
“Can't understand why anybody would bank outside the credit unions haven't had a fee since I got with them wished I could have been with them from the beginning would have saved lots of money in fees that the bank got”
9AM - 5PM
3115 Ridge Rd, Lansing
Banks
“I visit this bank ? quite frequently and Mr. Jaron Jordan has always been very professional, helpful and informative about financing and planning for future investments. He respects your time by being punctual with his appointments and he’s willing to answer any question. If he doesn’t know the answer, he’ll research the answer for you. He even brought in Louis Vela, Sr. Home Lending Advisor at Chase Bank in Lansing, IL off Ridge Rd., to one of our banking meetings to better educate me about purchasing real estate-investment properties ? Both men are very knowledgeable in their craft and I’d highly recommend visiting this branch and speaking with Jaron Jordan and Louis Vela ✊?”
“Tiffanny was very knowledgeable and patient. She thoroughly explained my banking options and addressed all of my concerns. She is an asset to her customers and colleagues.”
“Had a issue with an atm deposit and they fixed it above and beyond my expectations joyce from this branch as all the people that work at this branch are very customer friendly”
“On November 8th I visited the branch on 183rd and Kedzie, I had several errands and was somewhat anxious... The entire staff was attentive, engaging, friendly and very, very proficient!!! My wonderful experience began as I entered and I was greeted by a very kind and well groomed gentleman security who welcomed and complimented me on my attire (how thoughtful and attentive), I was serviced by Lisa Givens, who she and her staff were doing double duty with the 'Drive thru' and window, and may I add Superbly!!! Lisa and Frances Thomas maintained a delightful professional disposition as they cared for the customer line(s). I left feeling relaxed and in a better frame of mind. Such service must be acknowledged - Thanks US Bank for hiring a Great Group of People :)”
“Great place. The staff there is always friendly, patient, and accommodating. I've been with Illiana for nearly 10 years at this point, and I don't see myself banking anywhere otherwise.”
“I love ALL of the employees at this location!The Mrs. Bank Manager adheres to policies and procedures professionally. She always looks very sharp and tries to keep a smile on her face. The tellers remember the customers and greet them by name.Neil, security superman, ALWAYS goes above and beyond his duty! Please give this man a raise and some special praise...Kudos to ALL of you!Stay safe and healthy!!!”
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“Bank employees were friendly and helpful I only wish thier computer software was as helpful. We needed to add one person to a business account and it took 45 mins and at one point 3 people working on the screen. Otherwise a good experience”