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August 2023 by Ericka S.
Night/closing staff is SO RUDE! I understand closing times are near, but you should not be yelling at people for shopping when it's clearly 30 minutes to closing. When I was checking out, the time was 10min to closing & they were yelling at a man for coming in for a water bottle - he clearly did not understand them - I think it was a language thing... he looked so freaked out & uncomfortable . I've done pick up orders since, the staff during the day in pick up is MUCH MUCH NICER.
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May 2023 by Rachel S.
I ordered a cake for my daughters graduation. I didn't like how much I was told the cake would cost after I picked it up because I didn't have any filling inside cake.. it was quoted the price he charged me for as if I did have filling inside the cake. The cake was higher than Sams Club.. next year I will definitely order early for my daughters graduation. The cake decorator was kinda nasty, and he made it like I was a bother to him ...he made you feel as tho you shouldn't question him or ask could he add more things to the cake. His handwriting on the cake was terrible . Worst handwriting on cake ever. Seemed a bit racist.. but I guess Walmart can't do any better than that... that is why I left as being a manager.
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April 2023 by Edwin M.
Mom always comes here to get her eyebrows done at EM Lash Studio. I wanted to leave a review.
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March 2023 by Gary B.
I know they don't have too...but I asked as a courtesy if I could park my Semi Truck over night. Nope!! Well when they need me to pick up and deliver a load I guess I'll do the same. Actually just picked up my new truck. Was gonna spend money too. F Walmart
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December 2022 by Jaqueline A.
Absolute worst Walmart. I like to do curbside pickup on my way home because it's close but always have to wait past my pick up time frame. I scheduled ahead of time for anywhere between 3-4pm and didn't get them until 5:23pm after I went inside to the customer service desk. After I got them I was missing items from my order. Would not recommend this location, I'd rather go 25 minutes out of my way to the next Walmart.
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October 2022 by Diane C.
Because the manager doesn't bother to respond to issues in his own store, there is a small group of employees here who treat customers with extreme disrespect, and they use the customer service counter as another way to ram their disrespect home. But if you do run into these problems, definitely contact Walmart corporate, at 1-800-925-6278.
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August 2022 by Angela L.
You gave me a completely RANCID package of ground chicken. When I opened my trunk it smelled like someone took a dead barnyard animal and marinated in dumpster juice then coated it in feces. There is no way that not one of your employees didn't smell that and they gave it to me anyway. Then when I tried to call the store there's no answer at "customer service". I had to get in my car and drive to the Elgin store to get my money back because theres no way i was bringing that rot meat into my house. Just speaks to the level of customer service and quality that I've come to expect from Walmart.
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May 2021 by Britt P.
Tried to give this store another chance and see if the customer service has improved. Still a no. And, this time I did not even enter the store. I called to ask about a specific item while I was still talking the associate interjected and said "I have to transfer you." Could she not wait until I least finished asking my question? Associates definitely need more training in customer service.
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May 2021 by Joshua S.
This is the wal-mart I go to for just about everything. I'm familiar with a lot of the team and everyone is usually very friendly. Today I went in with hopes of getting a money order as I have the past few months in an effort to pay my rent today. I had an expired ID, which to an extent is understandable when not accepting them, however, the state of illinois has extended expirations on IDs until October 1st due to covid and the difficulty in getting a new ID. I was ready to accept that it couldn't be done due to not physically having my ID with me (I just lost it at the airport) but I was not happy to hear a team leader tell me that it's not possible at all with an expired ID when I had another employee last month tell me the same thing but a supervisor stepped in to explain a procedure and get me the money order I needed. I attempted to ask about if maybe there was something else that could be done as I had just come to the same location the past 2 months for the same money order. I was met with no "our system can't do that". At this point I'm getting a bit annoyed but still fairly calm. I asked if maybe there was another supervisor I could speak to, to which I was told "I am the team leader over here". I manage a retail business myself and I understand unruly or disgruntled guests... I was not that and just wanted to be heard and not be met with "no it's not possible, our system can't do that". Clearly there is some procedure that the team leader was unfamiliar with. I would have accepted "I don't know that procedure" but telling me your system can't do something that it has done twice over the last 2 months is ridiculous and an insult to my intelligence. I don't have to work at Walmart to know an important part of dealing with an upset or concerned customer is showing empathy and ACTUALLY TRYING to help with the problem instead of brushing them off and essentially calling them a liar. Even if there truly is nothing you can do, customers appreciate genuine effort... especially when the team leader seems to be in a hurry to get back to chatting with other employees. I'm changing the review to 2 stars because at least the 1st employee showed she genuinely wanted to help with my issue
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August 2020 by Mike O.
I was looking for some earthworms with which to fish today. The website said this walmart had them. I asked two employees where they were located in the store. Both said "I don't know" and made no effort to find out. They were very apathetic. Not good customer service at all. I did find red worms after about 10 minutes of walking around. Not the same thing at all. I'm guessing the store manager will just blame COVID.
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February 2020 by Johnny A.
Your typical Wal-Mart..weekends and around certain holidays it's always gonna be a bit more crowded. One huge positive to this store is a long-time employee named "Sonu". She has told us she has been here almost 20 years and she is always so friendly, talkative, helpful, and just very jovial. She says she loves her job and we always go to her line when we see her here and have many times just engaged in small talk with her. Employees like this are rare, so thank you to Sonu and I am sure various other great employees we just simply may not be aware of.
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October 2019 by Jay R.
Grocery pick up service has deteriorated significantly over the past month or so now, at this location. Wait times have been 20-35 min long upon arrival. Additionally, order processing time has been delayed with my last order. I had hoped that things would improve over time, but they've only gotten worse.
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October 2019 by Bill B.
This store used to be much better only a few years ago. I go every Saturday to stock up. Not only are there shortages on many of shelf items but they are blocking the aisles with stockers on the busiest time of the week. What happened to stocking at night?! How about we stop playing the game of "Where should we move this product to this week"?! It's really starting to piss me off. I might be willing to spend a little more somewhere else just to avoid the aggravation...not Jewel.
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October 2019 by Chrystal F.
Enough is enough! I've just driven from 18 miles away to this Walmart for something urgent at 1:15 am in the morning. Their website says "it's open now"; but it's actually NOT! No their front door, it actually says the hours during the weekdays are from 6:00 am to 1:00 am. It's enough!!!
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August 2019 by Eleonora T.
Friday August 2nd I bought a gallon of milk in Walmart - St. Charles location. I put the bottle on the floor in my car and I drove home for 26 miles. When I opened my car I saw the bottle with all the milk spilled out in my car, because of a I a big cut in the bottle. I think that the bottle was already damaged. I cleaned up my car and used several different products to remove the horrible smell inside. But the smell is still there, I talked with a car wash and they said my car needs a soap wash and the cost is about $80. I opened a claim and I only asked to Walmart to refund the internal car wash because I think that the quality of their milk gallon container is not good enough. They refused and they said there is not any damage to my car, but I think if I can't remove the smell can be considered a damage for asking a refund of the car wash to the store. I will never buy again something to the Walmart grocery in this store.