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February 2024 by Ricky G.
I was excited to pick out and order my new birthstone ring from Diamondère. When the week came the I was told I would receive the ring they sent me an email saying there was a delay and it would be a couple of more weeks. Then the day finally came when I received an email saying the ring would ship and I would get it the next day. I took the day off to sign for the expensive ring. When UPS arrived they didn't have it. They didn't have it in their possession at all. I received no notice from Diamondère and took a day off for nothing. Very poor customer service. I canceled my order after being lied to. Would not recommend them. Many other places to buy jewelry.
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September 2023 by Shannon Giese
You will not find friendlier, more knowledgeable and welcoming people.Billy and his staff are wonderful.I’ve purchased many different items from Billy, plenty of diamonds, as this is my daughter’s birthstone (rings, earrings), but my favorite story is this…I’d been on the hunt for a “black opal” for 6 years. I walked into The Diamondaire and asked point blank if they had one. I had asked this question of many area jewelers for years.Billy had just returned from a show and happened to have ONE, that was loose. I asked that we get it put into a setting, and that I didn’t care what the cost was. I’d been searching for years, and this stone was sentimental to me.Billy and his staff helped me pick a setting and a few days later I was able to bring home the most beautiful, important ring of my life. I later went back and picked out a band that I thought looked beautiful with my ring; diamonds of course.I’ve been in and out of that store so many times in the last year. To make purchases, sales, get cleanings, resizing or to just chat with friends and love on Adrian.They’re always ready with a friendly smile, hug/handshake and a glass of whatever you’re drinking that day.This is my jeweler. I’ll keep going back to look at the pretty jewelry, chat with kind, wholesome people and pet the cutest pittie you’ve ever seen.
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August 2023 by Ben Klemm
Fantastic business with great people!! They’ve fixed up jewelry for me for a great price and made me custom jewelry again for a great price! They are extremely nice and wonderful people!!
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May 2023 by Melissa Chun
So unbelievably happy with my custom necklace! they worked with me start to finish, sending photos (since I’m out of the area) of everything requested. The turn around time was super quick and the shipping and packaging was top notch. I’m so thrilled with the final piece, and I’d definitely order from here again!
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February 2023 by Joe Stablein
It was an amazing experience from the beginning to the end. Everyone was extremely knowledgeable, professional and patient. Billy the owner went out of his way to find the perfect Diamond for me. Teddy who I mostly dealt with was absolutely perfect. She was super helpful and kind. You can tell that she’s very experienced and she knows her stuff. Lauren co-owner and wife of Billy was amazing as well. I would never feel the need to ever go elsewhere. They are fair and you can tell that their motto is a happy customer at all times. I truly recommend this store and their team! Cat Stablein
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February 2023 by Nicholas Rhodes
Thank you so much for great work and craftsmanship on the engagement ring, Billy! Not only did she say yes but she LOVES it!!
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December 2022 by Alexis Kotsakis
Diamondaire has always been amazing to me and my parents! Beautiful jewelry, prices and wonderful people! Can’t forget about the doggo!
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November 2022 by Gregory Booth
Billy fixed my wife's wedding ring and did an amazing job! She was very happy. I have referred a few other friends his way as well who he helped out and they were very happy.
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October 2022 by Kelly Goodier
My husband and I were referred to Billy by a friend of my parents. Billy is AMAZING.For my engagement ring, we looked through Billy's inventory and I found two rings I loved. I told him I liked the top-down view of one ring, and the side view of the other, so he built me a custom ring. It was also very important to me to have a peek-a-boo sapphire in the undercarriage.We did the same for my wedding band - I found a ring in the store that I liked, but it wasn't quite right, so Billy asked me a series of questions to see how we could make it perfect for me. My set is customized versions of his inventory.My husband's ring is 100% customized, there is nothing like it in Billy's store. Billy and my husband went back and forth for probably 3 weeks with updates to the design. It's based off of Gimli's helmet from Lord of the Rings, and Billy was excited to help us and make a completely custom, nerdy ring!We also just went to Billy on 10/11 to have our rings cleaned and my wedding band replated (it was looking a little yellow) and, honestly, we took these rings home looking better than they did they day we bought them.Our next custom project is a statement piece, a blue sapphire art deco ring! Billy asked me to text him pictures of what I like and I can't wait to see how he makes it mine!I would highly recommend The Diamondaire to anyone.Shout out to my girl, Adrian, who gets all the pets before I even glance at the shiny jewelry. :)
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August 2022 by Natasha Balsamello
Third trip - Picked up the engagement ring and wedding band today. I couldn't be happier! They are absolutely perfect and even better than expected! Excellent service and top notch quality pieces.Second trip - After my fantastic experience with being sized with a ring i decided to go back to take a look at my options for an engagement ring. Billy helped me find the perfect ring! It was a super smooth, comfortable, and relaxing process. He talked me through everything with kindess and consideration. We looked at a few variations, but ended up going with the first diamond and second setting he showed me. I'm telling you he really knows his stuff and his clients!He was extremely patient in answering all my questions and also assisting with the financial side of things. I loved that he has his family there as well - his beautiful wife was so very kind and helpful and so was his little boy. His dog Adrian was a super good support as well!I would 100% recommend Billy and his family to anyone!First trip - I stopped in to be sized for an engagement ring. I met Billy and he took 1 look at my hand and guessed my size. 7.5 fit like a glove!I was so impressed with his customer service and his dog Adrian was awesome! The place feels like home - warm, inviting, and very accomodating.I highly highly recommend stopping in and seeing what they have to offer. All the jewelry on display was beautiful as well. Extremely impressed!
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July 2022 by Luke Garrity
My experience at the Diamondaire was an incredible success. My Fiancee and I went into The Diamondaire with little knowledge on engagement rings. Both Billy and his wife were insightful and thoughtful during our visits. We felt at ease working with Billy, and his dog certainly helped during our decision process. We would highly recommend using the Diamondaire as as a jeweler moving forward.
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June 2022 by Jesy Roe
Amazing service, beautiful jewelry! They take care of you. Won’t buy jewelry anywhere else. Top notch quality and service!
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April 2022 by Brian F.
I purchased my wife's engagement and our wedding rings from the previous Diamond Mart business (over 13 years ago), so when Billy said he would help us with a resize and repair, we were very grateful! Prior to coming to the Diamondaire, we researched several jewelers closer to us and we were surprised at their customer service. We heard things like, "It will be ready in 1 month," and "Why would you want a loupe to look at your diamond... you don't trust us?" We were slow to consult with the Diamondaire because it's about 45min away from us. When my wife first called the Diamondaire, she was immediately quoted a turnaround of 24 hours or potentially same day, with a cost estimate that was under all of the local jewelers around us. When we came to the store, we were greeted with kindness and care that we hadn't found anywhere else. I highly recommend the Diamondaire for both purchasing and repairing your jewelry. This is the kind of service you expect when you are putting down your hard-earned money for high quality jewelry. We will gladly come here for our next purchase and for regular cleanings, even with the long distance!
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December 2021 by Greg Beardsworth
I live in south Florida & was referred by a friend in the Chicagoland area to the Diamondaire a few years back, for some earrings for a Christmas gift. She still wears & loves them.I approached Billy last month with a very vague idea & strict budget on what I was looking for in an engagement ring for my now fiancé. I was amazed he even remembered me! After he did a little research on her style & a couple of FaceTime meetings between he & I, he came up with a few different options. We decided on a stone & setting that were a perfect match for each other, and for her as well. We have received nothing but compliments, since she's been wearing it for a little over 10 days now. Most importantly, SHE cannot stop staring at it.I cannot say enough about Billy, Lauren & Goldy at the Diamondaire. They know exactly what they are doing. Thank you again!!
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December 2021 by Lady D Karrington
This place is Awesome!!! I had my lost diamond replaced in my wedding ring. Billy showed us brilliant diamonds to replace the one I lost!! I also wear a smaller set of diamonds with my wedding ring. He cleaned and checked prongs. He did a really great job professionally and I'm a customer for life. An appraisal sheet comes with the reciept! My rings look better than before!! Brilliant shine!!They all look good together ❤ I'm so glad we found you!! I Love your work!!!
