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May 2022 by Alan L.
As my dog stretches her legs I decided to should come to write a good review for the ACL surgery she had here (Gracie Gonzales) 5 years ago. The recovery was hard but WOW we haven't had any issues with her leg over the last 5 years. She tore her ACL as an injury, so the other leg compensated the weight well during recovery, it wasn't degenerated with age or anything. She's 16 years old now and the surgery 5 years ago was well worth it.
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February 2022 by Richard Strohmenger
Went to emergency vet.They were very helpful
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November 2021 by Colleen T.
We live in Nashville and brought our 6.5 year old Yellow Lab, Nash (our fifth Labrador), to Dr Miles for surgery and it was the BEST decision! After being told, incorrectly, it appeared Nash had hip dysplasia from our regular vet in Nashville and once Nash was correctly diagnosed with a ruptured ACL/CCL and Meniscus tear it was strongly recommended he have TPLO surgery. We've been through both surgeries in the past: a Lateral Suture Technique/Extracapsular Repair-with our First Labrador and Double TPLO with our Second Labrador. We had a big decision to make and are lucky enough to be able to afford any procedure. The internet pushes TPLO and makes you think if you can 'afford' TPLO surgery... this is the way to go. What we considered was the experience and knowledge of Dr Miles and knowing him from having lived in St Charles in the past. He studied at one of, if not THE Best, DVM Universities in the country. No one is more passionate and caring. Do your homework, ask your questions, don't get sucked in to the 'popular trend' on the internet and with 'newer' Veterinarians. We are so happy we consulted with Dr. Miles, made our decision, and 5 weeks after surgery Nash is getting back to his old self! It is amazing to see the progress and weight bearing return to his back right leg. He is excited for walks again and we started just a little bit of ball playing!! If only Dr. Miles was closer! Our gratitude is beyond measure and this Thanksgiving many, many, Thanks will be for Doc Miles
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October 2021 by Matthew C.
We had to wait in the parking lot for 2 hours after we called, my little sister's cat needed surgery. After they did end up getting us in, the staff was very friendly and had no problem explaining different vocabulary and procedures to a worried teenage girl. You should have no problems going here, just not necessarily if you're in a hurry
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August 2021 by Ashley Sewall
I can’t even honestly put into words how much I love & appreciate St. Charles vet clinic. Dr.Amy is truly the best hands down. She was so kind and caring for our little man Buster, we unfortunately had to put him down on Monday, but while she cared for him, for the last 4 months of his life was anything short of amazing. Answered every single concern we had, and didn’t make you feel rushed like I’ve experienced at other vet offices. Today we even received and wonderful long handwritten card from her. I truly can’t recommend them enough! If you want over the top care for your fur baby, I’d highly suggest to bring them to St. Charles vet clinic!!!
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August 2021 by Linda C.
I first left this practice when I brought my dog in, told the vet I didn't want her to get a kennel cough vaccination because she isn't around other dogs, he immediately tickled her neck so she coughed, then he told me she had kennel cough and charged me for kennel cough meds. He was going to get that money out of me one way or another. Fast forward about 8 years, I thought my dog had a tick so I called to see if I could bring her in right away, since my regular vet was across town. I got a whole bunch of pushback from the receptionist: you haven't been in some time, where do you take her now, etc., instead of: sure, how can we help? So I ended up taking her across town anyway. No need to come here; Animal House and MillBrook are far better
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July 2021 by Susan J.
I had to downgrade my review because they STILL aren't allowing humans to accompany their pets inside the clinic. Personally, that seems ridiculous to me at this point. Other vets are fully open in the area and have been for some time. I'm sure not dealing with people is easier on them (only reason I can think of) but it's frustrating to me. It's not the same to have the vet give you a call after or have the vet tech explain while your sitting in your car. I've been a long time customer with multiple pets but I'm seriously considering leaving unless this policy is changed like ASAP. Can't imagine I'm the only one frustrated...
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July 2021 by Rose S.
So I bring my puppy here today to the emergency vet because she ate some mushrooms in the backyard and was vomiting, drooling diarrhea the whole gambit. I arrived at 5:20 and called the number on the door to let us in. The woman on the phone told me the emergency vet doesn't open until 6. Ok. Fine. Can you see her and get the process started and when they arrive just transfer me over to them? She asked if I was a client. I told her I am not. She told me they wouldn't see my dog since I wasn't a client and to go to aurora or wait until 6. Are you kidding me??? I just offered to pay YOU to see my puppy on an emergency basis AND to pay YOU for any tests that may be needed before the ER people arrived. And I was told no. Aren't you in the business of making money besides the business of taking care of animals? Funny though.... I have 3 pets. It's a shame that they just brushed me off. They could have had 3 new patients. Not anymore. I knew they were useless if you weren't a client and had a pet in the ER because your dog could literally have two paws on the rainbow bridge with IVs in the arm and they would tell you to come get it out of there in the morning. I should have known better. Lesson learned. They obviously don't need any new patients and clientele.
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February 2021 by Jason V.
The staff at Emergency Veterinary Services of St. Charles were amazing! Our 14 year old Dachshund Wrigley received the best care. Our little guy was just too sick to go on so we had to say goodbye. The staff was so compassionate and considerate. They spent so much time with us through everything. I just received a sympathy card individually signed by the staff. My wife and I are so thankful.
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November 2020 by Janine McAlpin
Dr Miles has performed 3 ACL surgeries on 2 of my dogs and I wouldn’t go to anyone else! He is an amazing surgeon! Dr Vogel is our favorite as well for check ups , etc.. We have been going to StCVC for over 20 years now.
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August 2020 by Ron H.
We had to visit the emergency clinic on a Sunday morning for our dog's eye infection. What an amazing experience. Registered by phone, they came and got dog from car. Vet called with her impression and plan. Got medicine and written instructions. Total visit time 2 hours. They were really busy with lots of animals coming and going. Lots of very sick pets- so sad to see that. But they kept us informed and we were so impressed. Now don't expect a 2 hr visit - as an emergency clinic they have to take care of the sickest first. We were ready to spend a lot longer and brought food and drinks and reading material. We will flood up with our own vet. I hope you never need an emergency vet but this clinic is top notch in compassion and professionalism. Oh, and almost forgot- reasonable charges. Won't post it but much less than expected.
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June 2020 by Chie Kozik
The entire team is so friendly. Courteous, and helpful. Our pets have been going to this clinic for many years. I just took our dog for wellness check and he really loves the care and attention.
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June 2020 by dawn schurman
Dr Novak was extremely caring and informative
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June 2020 by Ginger Rohde
The entire team at St. Charles Veterinary Clinic is phenomenal. We are always treated with the utmost care. Dr Vogel is our most favorite person in the world. She takes such good care of our dogs and ALWAYS has their best interest at heart. Thank you St. Charles Vet for making the tough times of sick animals, so much easier.
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April 2020 by Diana Xue
Dr. Miles and his team are the best! My fur baby tore his ACL and we've seen 3 specialist before I found Dr. Miles through a friend! Dr. Miles is knowledgeable and patient! I live in Chicago and it takes me about 1hr 15 mins to get to his office but it's worth the trip knowing my baby is in good hands!
