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“I stopped into the St. Charles store on Randall Rd to get something in Electrical that was unusual. First of all, I'm no electrician and needed help. Lowes employee, Michelle, came to my rescue and spent nearly 15 minutes helping me to find what I tried to describe, as well as alternatives, with no success as what I was looking for didn't exist. But for a "no sale" that was a great effort on her part.”
“This location was so easy to shop and find lots of high quality goodies for our new home. Walked out with smart toilet, beautiful wood vanity and swanky faucet. Glen was so helpful!”
“I'd like to start out by saying that Patrick at ProSource of Naperville, saved the day! I was in the process of renovating my 60 year old cottage that's 5.5 hours away in REMOTE northern Wisconsin when my future son-in- law asked to host a surprise proposal there. Given only weeks to get a floor installed, Patrick walked me through the process and I chose a product that was in stock, good to go! Nope, there was a glitch in the order and my floor wasn't going to be delivered in time. Patrick went above and beyond and personally guaranteed that he would take care of the situation and have it delivered on site in time. Per his promise the order arrived in time and was installed...with two days to spare! Way to go Patrick! He approached the situation with kindness and compassion. He knew how special the event was to me and added an amazing human touch, that's something hard to find anymore. A big shout out to ProSource and Patrick!! Highly recommend!!”
“This was my second time here first time went next door to the Mexican flea market then I went to see what this store was all about no one really talks about it u no in my town . It was a really hot day when I first week even hotter inside but found it really amazing and so cheap too for really good furniture the small trinkets look like they belong in the garage tbh. But I the furniture looks amazing and better than goodwill and not bad prices. When back this week for a chair for my brother desk found a bunch of great looking ones . For him the perfect office chair for only $15 and it looks brand new. And great quality too then I found a really cute Bluetooth pod speaker for $1 bran new roo in the box and everything I might go back and get another one super cheap what a gem for habitat for Humanity. Everyone was doing their thing but when i found the chair I wanted I asked a worker toget me one and he told me that the shopping carts are over at the front he seem kind of lazy but I told him I don’t want to leave my things and chair so please go get me one he was kind of lazy man”
“Apparently some Home Depot stores have a bad customer service rep, but I've always found their people to be friendly and helpful. It's my go to store for building or fixing anything. I've got other options in my backyard, but I always come back to Home Depot. Give them a try. You'll thank me.”
“Arlene is the most efficient and helpful salesperson. I've worked with her for years and I refuse to work with anyone else! She always treats my clients the way I would, which is what I look for in a partner. Sue truly is the best!!!!!”
“I am very happy with my purchase, thanks to the boy Angelo who helped me, he was kind, courteous and gentle, he explained it well and it is already installed in my little thing. Thats very good. Thank you Angelo for the help, I also noticed that he speaks Spanish, but his English was very good, I understood him perfectly, good job boy.”
“Katlin deserves to be a store manager due to how amazing she was yesterday! My husband and I were buying a gun safe, ready to spend alot of money for it.We initially were at the menards in carpentersville where we were horribly treated by the manager and resorted to taking our business elsewhere. Katlin initially was in the tile area helping a couple , after she finished with them, she immediately apologized for the time we waited and immediately assisted us in picking out the right safe for us, she.checked the safe herself and walked us through the resetting of it and how to use it. She went above and beyond. I absolutely loved her! Great team and great experience”
“I generally prefer Menards but this Home Depot is outstanding. Like any home Depot you have to be selective with what you buy as far as country of origin of the product and quality. However, I choose this store more often because the people are what set it apart. Everyone is kind and helpful, going out of their way to help you locate something or give you advice.”
“Ever since i moved to the area i have been in the bartlett location on a weekly basis. Nihad has been my go to guy! Every time i see him he has been working with other staff on improving with resolution and quality talks. The past two visits i went to say hi but saw he was busy working with other associates. So i didn’t want to interrupt. It is good seeing good management in place and see how looking for solutions by talking it out is always much more effective. The people overall seem to care about your experience and its a great environment to shop in. Thanks home depot!”
“Vince and another associate ( I didn't get his name unfortunately) were very helpful yesterday with locating an item that wasn't on the sales floor yet. Awesome customer service!!!”
“Don’t buy anything that has to be ordered the discriminate against where you live! We were just there I had already researched online delivery is supposed to be 11/15/20 from this store S Elgin.”
“Great Home Depot, and it's stocked well. Employees are nice and the store is clean. Who doesn't love DIY projects, and Home Depot has great service in the store, online, and by phone. It's my all-time favorite place to shop.”
“This is good location, difficult to compare with the one in Melrose, but I do like this one a bit better.■Parking is plentiful, dedicated lot■Staff are nice, rather helpful■Found some real good tools and containers■No military/first responder discount (Home Depot does)”
“Shout out to employee Toney. Had a busted wheel this morning on my snow blower. He helped me get it back up and running. He is polite, caring and a hard worker! Thanks Toney!!”
Home Improvements
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“Really cool store with uncommon products. Large selection of items. I was surprised at how many pet supply products they had. It felt like a mix between Trellis and Home Depot without appliances.Very good customer service. Employees are offering help to find product without being pushy.As you can see from the pics, they have everything from fencing, chickens, hay feeders, coffee cups, signs, clothes, gas tanks, pet supplies, and so much more.”