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October 2024 by M “Tony” Rivera Gutierrez
I love the staff, they helped me out so greatly with my dog. I was so glad they helped out and the prices are great for procedures and surgeries
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October 2024 by Vivien Lasken
We had a traumatic experience finding a dead cat that had been attacked by someone's dog, and called all over the place late at night trying to find someone who could help us. After no luck with public services, we finally found Emergency Veterinary Services.
They were incredibly kind, compassionate, and handled finding the owners and taking care of the situation. Extremely grateful for them, and we'll keep them in mind when our own cats have late night emergencies.
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October 2024 by Leah Marie
Very helpful vet and I’m very glad I went to this vet over any other vet because of how helpful they were and the prices are very much in good price range. Was very descriptive when describing what was wrong/what could be wrong and all the X-rays. Very communicative as they let me know what was going on and what I should be concerned about. Gave me a paper to take home that gave me instructions on how to further go about my cats situation which she also told me as I was there. They handled my cat very well and were very sweet and informative. I wish I had gotten there names so I can add it to this review but thank you so much for all the help!
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October 2024 by Briana Magnani
100/10 incredible care, very communicative, and my cat is the least stressed shes ever been at a vets office. Surprising given she went for an injury.
Thank you for your great care!!
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September 2024 by Christine Sciortino
I do not like to leave negative reviews, but I’ve been here 3 times with one of my cats and never had a good experience. Unfortunately it’s the closest emergency vet to where I live so I’ve tried coming here multiple times.
My cat gets very anxious and can be aggressive at the vet, and the first doctor I saw here was very condescending about it. I brought my cat in a few years ago because she seemed like she was choking - 2 different staff members rudely corrected me letting me know that she wasn’t technically choking if she could still breathe, but she was hacking/coughing/gagging/struggling to breathe. After acting like my cat was a huge inconvenience, they examined her and started to send us home. As we were checking out at the front desk, my cat was still struggling to breathe/coughing and I insisted they take her back and sedate her and examine her again. They did so and eventually pulled a piece of crab grass several inches long out of the back of her throat. The doctor begrudgingly admitted “you know your cat very well.” The second time I brought the same cat they thought nothing was wrong and sent us home - the next morning she was still coughing so I took her to another local animal hospital where they discovered an infection in her lungs and treated her with antibiotics and anti-nausea medication - so I paid for 2 emergency appointments in 24 hours because the first visit (this clinic) didn’t find the problem. Most recently, I called this animal hospital on Saturday around 6pm for my cat - there was no wait. 20 minutes later we arrived at the animal hospital and were rudely told it would be a 2-3 hour wait at least because their doctor was just getting in and had to do rounds first. We left and a different animal hospital got us in and out in under and hour (she had grass in her throat again) and was extremely kind and patient. I understand that dealing with stressed out pet parents must be challenging, but it really seems like there needs to be a shift in the workplace culture here. Almost every staff member I’ve interacted with over several visits has been impatient, condescending, and overall just doesn’t even seem to care. I have 2 cats, a dog, and 8 chickens so I’ve been to a lot of different vets offices in the area and the staff at this place has the worst attitude by far. I really hope that the management can do something to improve the environment here because it would be great to feel comfortable taking my pets here. For now we’ll be going elsewhere.
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August 2024 by R K
Very helpful, had to put our poor Kali down tonight.
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August 2024 by Wildest Thornberry
They saved my cat’s life when no one else would help. I’m forever grateful
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August 2024 by Bob Vishanoff
A place none of us wanted to go, but they took really good care us in a difficult moment.
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July 2024 by phil d
Such empathy! Dr Marcia and staff are amazing!!!!!!
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July 2024 by David Scott
Call ahead, they handle emergencies and no telling how long they will be busy. Very friendly though and willing to take care of a simple task removing staples from our dog while we were out of town. Much appreciated, thanks!
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July 2024 by Em
We were taking my dog to a different emergency vet but she unfortunately passed away on the drive there. This emergency vet was literally only a few minutes from where we were in our drive, and I called begging if they could check her for a pulse. I was told that they were at capacity, which I fully understood, but we just wanted to confirm that she was gone before continuing on our way to the other emergency vet over a half hour away. Just 20 seconds for someone to come out with a stethoscope to tell us if she was gone. I was coldly told that we'd have to wait 2-4 hours for them to check for a pulse. I was already traumatized from my sweet girl passing away in my arms, but this place treated us so coldly and rudely and made the whole situation that much more traumatic. We continued onto the emergency vet we were headed to (Thrive at Hoffman Estates) and they were much kinder, and also appalled by the behavior of this ER vet clinic. If you're looking for help, don't come here, go literally anywhere else.
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July 2024 by Kristyn Caranci
Unfortunately, I would not recommend Emergency Vet Services. We have called twice (different times) and both situations we were told they could not accommodate a potential concern for our dog, and then continued to repeat that they would not be able to accommodate (we got it the first time!) The first time even said that if we were to bring our dog in, they would not let us in! Poor customer service ?
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June 2024 by David George
Quality care and 24-hour services. Highly recommend.
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June 2024 by Kimberly Corbett
Had to take my pup in last night for an ear infection ...Dr.Murray and team were awesome!!! Dr Murray takes the time to ask questions and offer a solution to quickly make my pup more comfortable...she truly is compassionate and caring....you can totally tell when someone cares and shares your concerns....I'm sorry I don't remember Drs. assistant, but she was very very kind, and explained everything as she went along..price, treatment etc...i can't say enough positive about my visit....wish they offered more stars... Thank you so much everyone!!!
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June 2024 by Vince H.
This was my first time, but I'm so glad this place exists! Poochie had an eye injury and couldn't wait until my vet was available. I hope never to need to go again, but if I do, I am SO GLAD they are there.
