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February 2024 by Taylor S.
I just had the greatest customer service experience at Dick Pond in St. Charles. Reilly was so knowledgeable about every brand, fit and detail of each shoe. She sat with me for such a long time with extraordinary patience and she made it her mission to ENSURE that I was walking out of this store happy with the most appropriate shoes for my work. Sam, the assistant manager, was so personable and kind as well. It's rare to leave a store thinking about the kind of customer service you received unless it's negative. Dick Pond is my new go-to for athletic shoes and Reilly and Sam made my experience a 10/10. Thank you for such a great experience - you made my day.
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October 2023 by Chicago Consignment
St Charles is so lucky to have this store. They are so good at helping find shoes and gear. Staff is wonderful and the selection is great.
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October 2023 by Joyce Courtney
I went in last week to buy a new pair of shoes and Robert greeted me and asked what I was looking for. He had me walk to assess my feet and then recommended 2 shoes that he thought would be best for me. He did a great job! He really listened to what I needed. I have NEVER been SO impressed by a sales associate in my life and I am in sales. I even received a personal note sent to me from Robert thanking me for my business. Robert has set a new standard for customer service in a world that currently really lacks in customer service!
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August 2023 by Judith Breisch
Wonderful staff- friendly and knowledgeable about shoes and supporting your feet, ankles, etc. Wide variety if brands, sizes, styles. Other accessories like arch supports, clothes, and bone induction headphones. They have a free walk-to-run club to help people get started. Highly recommend.
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August 2023 by Nate T
Lydia was extremely helpful. They have a great selection of running supplies and all employees have an in depth knowledge of what works best for each type of runner. Thankyou!
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August 2023 by Ben Jones
Can't recommend them enough. Have been here a few times over the years and participated in Walk to Run a few years back, and always had a great experience. Recently went in to get a new pair of running shoes, since my old ones were worn out through half marathon training. Very patient and helpful staff - lots of great advice on gait, training, nutrition, and more. Shoutout to Adam who helped me - definitely two thumbs up. Will keep coming back as long as I'm running!
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June 2023 by Rauch Kids
Phenomenal!!!! Didn't rush us, he grabbed multiple pairs of shoes to try on. Even told her (my daughter) that the most expensive pair wasn't the right fit and suggested the cheaper pair. Will go back again and again!
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April 2023 by Tyler Garbutt
These guys are great. My daughters track spike wouldn’t come out before a meet, the owner came in early and removed it so she could compete. No charge, just good people. I bought my shoes, my daughters shoes, and they're also competitively priced! Will continue to frequent this location.
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April 2023 by Joseph Junker
Patrick was the expert that helped me. I work in the medical field and am on my feet for about 8 hours a day. He got me into a pair of Hoka Arahi 6. No discomfort that comes from a new pair of shoes. Only comfort! 11/10 would recommend!!
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March 2023 by Julius Borchert
I took my daughter there for very first time because she needs a new pair of running shoes for her Track & Field at school. I was in awe of this cool store with running shoes and gear. The salesperson was very nice and friendly to help her make decisions to choose which shoes she like. I bought her a new shoes, but it is very expensive. Worth it for her to feel comfortable wearing shoes.
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March 2023 by Svea Patrick
I love this store, the staff,and the selection so much! They fit my foot and budget. Never a pressure sale or an upsell. They make me feel welcome to the running community!
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March 2023 by Dale Howard
Patrick is a great help. We tried out several brands and landed on a great fitting. Their foot and gait analysis really helps find the best shoe for you.
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February 2023 by Tyler Walker
Gait Analysis experience went great. Sam was overly helpful and friendly. She and the other staff took the time to make sure that I got shoes that fit my needs, I look forward to going back when I need another pair!
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January 2023 by Alejandro L.
I really want to give this place recognition for their exceptional customer service. All three ladies that were working there gave me so much attention and made sure o got exactly the best shoe possible. I could t be happier with my purchase. Running shoes can be expensive but my saucony Guides are worth every penny. Not only do they have great products but they have even better people working there. Go in! You won't regret it.
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December 2022 by Phil Ruff
The knowledge, expertise, and customer care here is insane. Thanks Cole and Caroline for a great experience! I am super happy.
