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March 2024 by Emmy M.
At self check out, the lady asked to see our membership card. He showed her the card and she said "that's not you." He said "it is me. Do you want to see my license?" She said, "no it's not you. Follow me." She made us bring all of our groceries to the front desk and declared to the front desk that he is using a membership card that isn't his. The individual at the desk looked at the photo and said "that is him." The lady just walked away and did not apologize or anything. This is not the first time this has happened here...it is making us want to cancel our membership.
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February 2024 by Pete Kelder
Bought some salt, 6.59 for 50 lbs. Good deal if you need water softener salt.
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February 2024 by Karin W.
I have ALWAYS loved Costco... now more than ever. A wonderful manager, Susan helped me with a major problem! She took the time to really listen and then found a solution! I am so very grateful for her.
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February 2024 by peggy hendricks
Great value and assortment of items
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February 2024 by Zoheir S.
After 8 years Shopping almost weekly at Costco.I ended up having this bad experience on tire department. This happened Sunday 3rd , February 2024. I brought my car for a flat tire after 38k milles . 4 tires were replaced in 2021. After 20mins Jach left me a message that my tires are very bad and they need to be replaced and the warranty doesn't cover them because a note in a previous tire replacement on 2021. He didn't even ask me if I got whatever was recommended to fixe on my car since 2021. I told him I didn't bring my car asking you a free tires. I need just the flat tire fixe . Than he flip flap telling me he is not going to fixe it because one nut missing on an each tire. So . If I said yes I will pay for the tires as he offered YES HE WILL WORK ON IT . But fixing the flat tire NO . His manager came telling me my tires are bad and I think he doesn't even know how he can tell the tires are bad. See pictures . COULD YOU BELIEVE AT COSTCO ST CHARLES ILLINOIS. They asked me to drive my car with a flat tire (front right) to my house 10milkes . . To remove my tire and bring it back in order to get it fixed. I have to do it unfortunately because I needed my car but goodbye Costco. Scammers.
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February 2024 by Larry “Larry” McNamee
Great place to shop. Very fast check out
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February 2024 by Judith Breisch
Positives this visit selection of fresh berries, cuts of meat, and, as usual, prices. Store was busy but no wait at checkout. Negatives: walked around several times but couldn't find Diet Coke nor anyone to ask. Even cashiers at checkout didn't know. The double lines to exit were backed up back to the register and snack bar area. Parking lot was more than usually tricky to navigate both as a driver and as a pedestrian with the volume of people around and snow piles.
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February 2024 by Gloria Smith
Love Costco!! Biggest issue is that it’s usually pretty crowded but that can make it fun! Food court is always a tasty value. Parking is sometimes problematic but usually find a spot. Always plan on spending 1/2 to 1 hour longer than planned. Be sure to have membership card with you!
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February 2024 by Brayden Blomer
Terrible service. Made me leave because my mom (card owner) wasn’t present even though we live in the same household
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February 2024 by Jessica Kroschel
Pizza and water.And a sundae.
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December 2023 by Amanda Carr
I've been a Costco member for the better part of 20 years and usually I'm very happy with the service at all the locations I have been too. Unfortunately that was not the case with my interaction today. I had forgotten my card at home so I went to membership services to get a temporary. The person was incredibly rude throughout the interaction. They became belligerent and patronizing and accused me of card sharing because my husband's profile (he's the primary on the account) was signed in on my phone, which also happens to function as the main phone line for our household. They also became upset because my email was attached to his profile, because like in a lot of households all our accounts are tied to one email, regardless of who the primary on the account is. I stopped trying to explain how *I* manage all our household accounts because I just wanted to buy some diapers. I finally received my temporary card and was able to get my shopping done but the whole interaction has me questioning whether I will continue to be a member. Do better Costco.
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December 2023 by The Viking Runesmythe
We've pretty much switched to buying the majority of our groceries from here because it just makes sense friom a cost perspective. The staff are always great and helpful and there's always a good selection of food.
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December 2023 by Jay M.
I've been going to the St Charles Costco for 9 years after shopping at the Niles store for many years before moving. I'd say 4-5 years back I started experiencing horrible and rude behavior from employees of the this location. I contacted the store mgr (after first going thru corporate) after a cashier threw around $300 of grocery product down to the end of the register. She then went on to promote that incredibly ignorant person....and I get to see her every week when I shop. I'm noticing they hire a large amount of folks long in the tooth. Incredibly unhappy day after day. And they expect you to get a taste of their world of misery. An older balding gentleman told me at the exit door in a very nasty and bitchy fashion, "I'm just a miserable old man working here", as he checked out my product to receipt. I'm often there for a few items while between jobs and am in and out. Another older lady that works the registers every day started scolding me in front of employees about the number of tomatoes in the tray I bought. Customers sort threw this stuff when they shop. They move product around. It is not in any way sealed. I just grabbed a tray/box for my wife. And I get yelled at in front of the store at the registers for there being the wrong count. The worst dinosaurs are generally working the front entrance/exit. So you get to experience the constipation when you come in and when you leave. The Monday before Thanksgiving, two very old ladies where opening the door to enter the returns are. A tall very frail red head lady told me all I could go to was the counter and the tire department. I started in. The other squat grey haired lady immediately barked at me. That then led to a back and forth argument situation where she got all territorial. These are a few. I have many more. People that work in the aisles and departments are much more customer friendly. The front end and the registers are loaded with ignorant jerks. Seem to be on a power trip and enjoy flexing.....especially with an audience. Store policy is not understood by every person in the front end the same way. I've once already contacted corporate for one situation and it was handled very bad. I'm not doing that legwork again. And I'm not shopping there weekly any more. Too many other options close by (about 6) that don't have the negative start and finish to a shopping experience. And I'm spending less now. A high volume store but cannot make the effort to train and audit its own employees. The inmates run the asylum. And per usual, the bad element always outshines the good. From what I've experienced about a dozen times over the last few years, I think the Costco I liked is in the past.
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November 2023 by Jay
Took our car into the shop, needed two wheels replaced. They give us our car back and the tpms light is on (mind you that wasn’t on beforehand), and now we need two sensors replaced. Not only that, but they put in the wrong tire in our front left and gave it to us as that (installed it in 2021, didnt notice till this year unfortunately). Fast service HOWEVER, horrible job.
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November 2023 by MJ
It's a nice clean place,but my god prices are no longer to me a great deal, it's practically the same if you were to buy a whole lot at regular price it's just packaged together for you ,I only go there now for the hot food, you can get a large wide hot dog with large size drink for 1.50 plus they have a vending machine that has water bottles for a quarter! Love it!